Randall from Halifax

I just wanted to send in a note to express my gratitude for the excellent guidance recently given by your Mortgage Specialist, Colleen Austin. I am also a business owner and always delighted to hear a positive comment from someone with whom we do business. People, so often, are quick to criticize staff and let you know all about it; and far less likely to lend a positive word. I contacted Colleen last week when my mortgage was up for renewal, having seen your business listed online. She was always prompt to respond to my questions and concerns. I felt that she gave excellent advice, was never pushy and very understanding of my unique set of circumstances..... I was not always prompt at replying to her messages but she was patient and professional at every step. I would recommend her without hesitation and am grateful for all her efforts on my behalf.

Tausha from Calgary

Fyi!! Juuuust in case u didn't get the memo....... Laura is just freeeeakin awesome!! I just love love her! tausha!!

Douglas from Calgary

Have a great Christmas and thanks so much for all your help it was outstanding. Seriously the best service I’ve experienced. Tell them I said you deserve a raise. Take care.

Lis from Courtenay

Thanks again for all your help Chris, you have made this an easy and stress free process. I’m also very happy to have found ING in this process and am looking forward to building a relationship with them.

Patrik from Toronto

I'd like to thank you for your excellent work and for being so accommodating. I want to apologize again for the big rush. As someone who has been dealing with an unimaginable lack of professionalism (to put it mildly) in connection with our home renovation in the last couple of years, I can say this has been the smoothest and most professional service I've experienced in a very long time! Thank you!

Candice from Ontario

It’s good to know that my choice to go through a broker was a good one. Your customer service has been outstanding. Merry Christmas.

Doug from Calgary

Laura, you made that so easy. I’d recommend you to anyone in a heartbeat. Amazing service. Thanks again.

Dinah from Calgary

Hi Laura, Just like to thank you for helping me refinance my mortgage. You’ve been very helpful and very proactive. Your positive personality shows whenever I talk to you on the phone. Given the good experience I’ve had with you, I’ve given your name to one of my co-workers. Dinah

Amber from Calgary

The customer service was impeccable, right from the initial phone call. I really appreciate how even when Joe could not continue looking after my file (due to temporary illness), I did not ever feel like I was just pushed aside. I will definitely be a return customer.

Jenny from St. John, NB

My husband and I have recently dealt with Colleen Austin, and I would just like to say that she was excellent! Friendly, informative, and very down to earth. Thank you Colleen."

Sharon from Ontario

Colleen, Thanks SO much for EVERYTHING you've done for us! You're AMAZING... We've NEVER had anyone go so above and beyond like you have!!! Sharon from Ontario

Brent from Calgary

Awesome! As far as feedback, I'd sincerely say you had the best customer service I've ever dealt with in ANY industry. Thank you so much for your had work and patience. Have a great day Laura. Brent

Jolina from Vancouver

Hi Chris, Thank you for completing my pre-approval so timely. I hope to contact you in the near future. You have been very helpful and I appreciate your patience explaining things to me, a naive future home buyer. Kind regards, Jolina

Richard from Summerland

Hello Chris, Just wanted to drop you a line and say thanks for getting everything together for us so that we could buy our home in Summerland. We really appreciate your hard work and look forward to our new life here in the Okanagan. I will come a calling again in about a year when the rental property comes up again. Thanks again,

Kevin from Calgary

Hi Laura, I just wanted to take a second to thank you for all your hard work on our file and for being patient with a first time homeowner like myself. The process with you was seamless and I will be highly recommending your services in the future.

Liviu from Vancouver

Thank you Chris, much appreciated, it was great working with you on this. Professional and fast service. I already recommended you to a bunch of people and I'll continue to do so.

Tanya from Burnaby.

Having Joe Lenz as our mortgage specialist when my husband & I bought our first home was invaluable. Joe was always available to answer all of our questions and was great at reminding us well in advance what he needed from us. He took the time to explain all our options to us and give us excellent guidance through the whole process. Joe helped us to avoid the biggest mistake by getting very bad deal from a broker who claimed he was giving us the best deal on the market; he helped us to save a thousands of dollars by getting the mortgage with the fantastic interest rates from ING bank. Also, I would like to point out, The True Mortgage is the best Mortgage company and ING bank they work with is the exceptional bank. No wonder ING bank is a leading bank in the Europe and one of the best in the world. It was wonderful working with Joe, he took the stress out our first home purchase and even made us feel like he was our friend. We highly recommend Joe and True Mortgage ! Tanya from Burnaby.

Natalia from Toronto

Thank you very much. I didn't think getting mortgage was so easy. You don't need to improve anything, it is perfect as it is. Once again, THANK YOU

Richard & Catherine from Alberta

Laura, That's great to hear Laura! As far as customer service is concerned we have been very satisfied and have shared with others what a comfortable and positive experience we have had dealing with True North and in particular, you! Thank you so much for your wonderful service. :) Sincerely, Richard & Catherine Wylie

Kudzai from Toronto

Hey Gershon, I just wanted to thank you for all the hard work you did in getting our mortgage sorted out. We really appreciate it and are ever so glad that we had the good fortune of finding a broker like you that looked out for our interest. Please feel free to consider us your client's for renewals and we look forward to any additional information True North will provide in the interim. I will no doubt be recommending you to my friends and other first time buyers for all their mortgage needs. You were very informative and made navigating this process a lot easier for us. Thank you! Cheers!

Krystal From Vancouver

Thanks again Helen, your service to us has been impeccable, we really appreciate it! Thanks!

Chris from North Vancouver

Awesome! “I love it when a plan comes together” – Hannibal from the A-Team. Thanks for putting this all together for us – I’m glad I contacted you!

Liviu from Delta

Hello Chris, Thank you very much for the time you spent with us this morning and for all the valuable information you shared with us. We are looking forward to a long term business relationship with TRUE NORTH MORTGAGE.

Jake from Calgary

Laura Clarke & True North Mortgage, Thank you so much for securing me a fantastic interest rate on my five year fixed rate mortgage. Your customer service has been very honest, forthright, courteous and incredibly patient as I considered my various mortgage options. I feel really good about using you as a mortgage broker. I will recommend you to all of my family and friends. I really appreciate your honesty with respect to the different ways banks register mortgages. And I also appreciate the no nonsense, low rates you offer. Thanks again Laura for being so incredibly patient with me as I dithered on my decision! And thanks also for getting the approval through quickly. Much appreciated.

Zach from Castlegar

Hey Laura, I just wanted to thank you again for all of your help in getting our mortgage in order. I wasn't sure if we were going to meet the deadline or not, it was a little tense for a few days around here. But with your help we made it. Thanks again

Taehan & Miran from Regina

We greatly appreciate True North Mortgage's sincere service on our mortgage application. It was very pleasant and worry-free experience and I will use True North Mortgage next time again.

Jo-Ann from Calgary

Hi Laura, Thank you for your great service, in looking after us. We appreciate all that you have done. We have already heard from our lawyer and we will be sitting with him early next week for signing Again thank you for all your assistance

Dustin from Lloydminster

Thanks for all your help Laura. I have recommended your company to a couple of people I know.

Dayle from Calgary

Laura, Thank you for your time, your honestly and consideration during our telephone conversation. You impressed me.

Chad, All along I have been quite satisfied with the work we have accomplished. I would not hesitate to recommend your services to any of my friends. Thank you very much for your outstanding help. I really appreciate.

Hi James, I just wanted to take a moment to thank you for the effort you put in to help us obtain a mortgage with such a great rate. You answered all the noob questions we had, and that helped make everything comfortable moving forward with this. I can assure you that when we are ready to move from this starter house into something bigger we will definitely be coming back to work with True North again.

Chris, Thanks for continuing to work on this mortgage in the face of adversity. Will send more business your way. Cheers

Thanks for all of your help. The service was exceptional !!!!!

Hi Ryan, I just wanted to thank you for your patience throughout my multiple changes and answering all of my questions. Everything has been taken care of, and it has helped to make the holidays brighter for me and my family. Thank you for everything, and I hope you have a great holiday season.

Thanks so much for your help on obtaining this mortgage Chad. It really was a pleasure to work with you. I will certainly recommend you to anyone who asks. If there is anyware that I can write a testimonial for True North Mortgage just let me know. I was very leary to work with both a broker & ING as previously I have only dealt with RBC for 25ys. but buy the time we were finished with our mortgage I felt very comfortable. Again. Thanks.

Thank you so much, Chris. Your prompt, efficient and pleasant service is very appreciated. We will get the forms signed, scanned and send by pdf by tommorrow.

Just checked this email account and that is great news, hadn't even realized the reduction. Thanks for all of your help getting the mortgage arranged and answering my questions along the way, much appreciated! Cheers,

Thanks for this Chris. Great news. No additional questions at this time and most certainly we would use your services again in the future. You guys made this easy and stress free for us.

I’m so excited! Thank you so much, you have been awesome!

Chris, thanks so much for your help! You are awesome!!! I really appreciate being able to ask all of my questions....and have them answered by someone so knowledgeable! Thank you.

You are very nice and helpful and have lots of patience, muchly apprecatied. If you are ever in Prince Edward Island, look us up and we'll give you some lobster.

I should say that I was really satisfied with working with you. Your professionalism and responsiveness was outstanding. I will certainly recommend TNM to my friend...

Thanks for all your help Chris. It was a pleasure dealing with you. I'll definitely be referring you guys to my friends.

Thank you very much. I have been very pleased with your service and support at True North and will definitely refer and/or use your service again at the next opportunity.

Dan, Thanks for all the prompt communication. It was a great experience getting it all done. I'll be sure to call you for the next one.

Fantastic news – appreciate the update. Very impressed with True North Mortgage’s professionalism. Far superior to other brokerages I’ve delt with in the past. Best Regards,

Thanks so much James. Patrick and I are going in to sign the documents tomorrow morning so the timing works well. We really appreciate your professionalism, dedication and assistance throughout this process. If you ever need a reference we would be more than happy to provide an enthusiastic endorsement of your services.

Thank you so much for your help. I really like your services and mortgage rates. I recommended True North to a friend of a friend and I have one other friend that I will probably convince to use you guys. Cheers

Hey Dan, Thanks for the great reply - and great service as usual. We are both happy, informed, and confident in our decision thanks to you. Cheers.

Kelly at True North Mortgage called me back promptly after my request for information. I was extremely happy with the service provided. I gave Kelly most of the information over the phone on her call back. After giving permission Kelly checked my credit record she confirmed the information on it with me over the phone. This occurred on a Thursday about 1 pm. Kelly suggested ING Bank for me and gave me the proposed rates. Friday morning I received a call from Kelly telling me I'd been approved by ING. She emailed me a list of requirements and a copy of the potential mortgage that day. I faxed the required documents back to her over the weekend. That was esentially all I had to do. It was all very prompt and easy. Kelly emailed me this a.m. to let me know that everything will fund with my mortgage today and to top it off ING just dropped their rate and I'll get the lower rate. So, I'm very happy with the service and would recommend it to anyone. Thanks.

Thanks very much for looking into this for us and getting back to us. We would definitely recommend your company because of all your cheerful and efficient service!

This is Mike and Wendy extending our appreciation and thanks for setting up our mortgage with Scotiabank in December 2010.
Just before Christmas, we suffered a bit of a calamity. Whilst driving, Wendy was run off the road by a truck driver. Luckily, Wendy was not seriously injured, although our vehicle was totalled. Whilst the accident was judged the other driver’s fault, it was necessary to contribute extra funds towards purchasing a replacement vehicle that was of suitable condition and carried a warranty.
Needless to say, if you had not assisted us with our finances in early December, we would have been sorely disadvantaged.
Thank you very much for all of your help, and your dedicated assistance with setting up our mortgage.

James, It really happened! I was really excited. And so far things are going smoothly with ING. Thanks a lot for your persistence with my account. I sure hope all your customers aren’t as high maintenance as I have been! I wish you all the best in the growth of your business in Ontario. I wouldn’t hesitate to recommend you to anyone. God bless.

Hey Kelly! Well we are finally settled in to our new home. I have to tell you that out of all the mortgages I have had in my life time, dealing through you has truly been a wonderful experience. It was quick, it was easy and you were a pleasure to deal with. I doubt if I would ever go back to a bank again. Thank you.

Thanks so much Joe!!! You have truly made this an exciting experience for us. Dillon and I both really appreciate all your help. Thanks again....I just can't say enough good things!!!

Thank you Tracy for your efficiency. It was a pleasure talking with you and I'm extremely happy with the mortgage you've found for me.

Excellent – thanks so very much for making this all happen for me, James. This has turned out to be a great experience!

I just wanted to say thanks to you for the fine fast professional service. It was one of the most painless mortgages I have ever applied for. Thanks again, and all the best.

Thank you for your speedy reply!! that is great then so i am assuming everything is done on your end other than rec. signed docs from our lawyer...thank you Tracy so much for your help, you have been a pleasure to do business with and will be highly recommended by us!

Thank you so much for your support. I was a pleasure having you as our mortgage broker. We really appreciate your continuous support and guidance.

Dan, Thank you for your help in getting our new apartment. you are a great mortgage specialist!When we told people about our house purchases, they were surprised that we were even able to get one mortgage, let alone two.

Kelly Boyles is a very valuable asset to your team. I will definitely use her in the future and will highly recommend her to friends and family.

Thank you kelly for all your help and patience I will recommend you to anyone asking. You really helped make this transition in my life a little less painful. greatly appreciated.

Thanks again for your help on this. I'm glad I passed that little True North Mortgage Mini Cooper on my way to work one day.

I just wanted to drop you a quick note to say thank you for helping me out with out recent re-finance on our property out in Golden, looks like everything went down on the 11th as scheduled. I will pass on your information to others who are looking for help on any mortgage related scenarios.