Meet the True North Mortgage Team
We work hard to make your best mortgage happen.
Since True North Mortgage opened its doors, our priority has been to offer you, the Canadian home buyer, timely mortgage advice AND the best rates and mortgage products in the industry. Achieving this goal requires the knowledge and dedicated work ethic of one essential element: our people.
Dan Eisner, Founder and CEO
Dan is a mortgage industry innovator and an entrepreneurial machine, to say the least. He has always believed that Canadians with good credit deserve better interest rates on their mortgages, and a simpler process to get what they need.
In 2003, he launched True North Mortgage in Calgary, giving Canadians access to the lowest mortgage rates without all the hassle and game playing that can sometimes occur in this industry. So far, his game-changing mortgage platform has funded over $15 billion in Canadian mortgages.
Over the past years, Dan has expanded True North Mortgage throughout Canada, building store locations in Toronto, Vancouver, Burnaby, Montreal, Halifax, Edmonton, and adding more stores in Calgary.
He didn't stop there. Canadians also have easy access to his mortgage services online and over the phone — with mobile, virtual, and chat brokers, and with tech-savvy tools and application forms to streamline and de-stress the mortgage experience.
His brokerage became the first to be a CMHC-approved lender. With THINK Financial, their in-house lending arm, he cuts the 'bank' tape for more direct access to lower rates and better mortgage options for his clients.
His low-rate promise is built on hard work (of course), an industry-leading brokerage model, high-volume rate discounts and establishing trusted relationships with both his clients and lenders.
Chad Riddell, COO
Since 2010, Chad has been a forward thinker for True North Mortgage, working to shape our company and strengthen our services from the inside out.
Joining us as a broker, he then progressed to store manager and regional manager before finding his true calling as our Chief Operating Officer.
As our COO, Chad is committed to building and maintaining a strong corporate culture across Canada. He's involved in hiring, staff development and retail store openings coast-to-coast. Sounds exciting, but he doesn't stop there. He also helps with the development of new business initiatives such as our in-house CMHC approved lender, THINK Financial, all while spearheading incentive structures for our staff.
Chad believes in the importance of ensuring the long term health of our company, while growing and attracting the best new talent. He also knows the power of tech and media, and continues to work closely with our developers, marketers and outside partners to evolve our digital offerings — overseeing our custom-built CRM system, marketing websites, rate advertisements and national marketing campaigns.
Chris Rempel, MMB Program Lead
Chris is a go-getter and team builder, who heads up our Mobile Mortgage Broker Program, launched in 2019. This program enables True North Mortgage to service clients where there are no stores, or outside of typical business hours.
Chris is responsible for hiring, coaching and developing brokers in the program, along with coordinating with internal marketing and development teams to create digital tools for mobile brokers and customers.
"I have two young boys of my own, and thus my wife and I know firsthand the satisfaction homeownership brings. A favourite part of my career is to be able to provide that same satisfaction to others.
Our Team
Our exceptional True North Mortgage team exemplifies the best in the mortgage industry. From salaried mortgage specialists and mobile mortgage brokers, to company and team leads, to all our support staff who diligently keep our company humming — we happily work together for your better, hassle-free mortgage experience. We all adhere to our industry’s highest standards for integrity and privacy.
The backbone of our mortgage offering — our retail store locations — are where you'll find our friendly, salaried mortgage specialists (equally available online and over the phone). They can be found in 11 convenient locations across Canada: in downtown Calgary, Edmonton, Toronto, Montreal, Vancouver, Burnaby and Halifax. Our mobile brokers, virtual mortgage brokers, and chat brokers are just as easy to connect with, for expert, on-the-go mortgage service.
Each store location is led by a Senior Broker/Store Manager, who provides a local leadership and support contact for our brokers and clients.
We support our team through an interactive staff mentorship program — and believe in rewarding staff for great work done (which happens a lot, every day, every year).
Need to find someone? We're here to help, give us a shout.
Development of our internal software systems, marketing websites, and national marketing campaigns are handled by the Pump team, a small-but-mighty digital studio added to True North Mortgage in 2019.