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Jacky Cheong Mortgage Specialist

Store Location: Burnaby - Metropolis at Metrotown

Phone: 778-654-7931

Toll Free: 877-210-5664

Fax: 877-210-5139

About Jacky

I am an experienced mortgage professional fluent in English and Cantonese. I have worked in many industries in the past including banking, insurance, and IT, and this has helped me greatly with understanding all of my clients’ unique mortgage needs. 

I am very excited to be part of the True North Mortgage team; this fast growing company allows me the opportunity to offer some of the most competitive rates in the industry to my clients.

Providing excellent customer service with great efficiency are keys to my success. Look forward to speaking with you soon!

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Excellent, helpful, quick service. Jacky went above and beyond what is required. I live in a small town and the lawyer commented how "on the ball" the service was delivered.

-Andrea Harrison from BC, March 2018

Jacky was very professional in all his dealings with me and clearly and patiently answered all my many questions. Far and away the best rate we could find.

-Bradley Tait from BC, March 2018

It was really a pleasure to have mortgage specialist Jacky Cheong help us with getting our first mortgage. Took the time to explain and answer any questions that we had, considering that we were first time home buyers, we definitely had a lot of questions! Very prompt in communication whether via the phone or email. Would definitely recommend to others looking to get a mortgage, the combined services of mortgage broker and realtor (Marion Sanchez was great too!) with cash rebates, can't be beat!

-David Lee from BC , March 2018

I had to renew my mortgage so I went to True North Mortgage at Metrotown and worked with Jacky Cheong. Jacky is a great professional and wonderful person and I would certainly work with him again.

-Darko from BC, February 2018

Jacky Cheong was the one who helped me through the process of renewing my mortgage. He was very detailed and quick to respond to my emails. Highly recommended for those of you who want a much lower rate than what the banks are offering.

-Gary from BC, February 2018

Low rates, GREAT service. Made changing mortgage company's easy. Would totally recommend their service. Thanks again Jacky!

-Brett from BC, February 2018

Our True North representative Jacky was very helpful, knowledgeable, friendly and got things done! It was a great experience working with him, and I highly recommend working with True North for your mortgage needs and getting Jacky to help you obtain your new home!

-Jacky from BC, February 2018

I had a great experience working with True North Mortgage. My mortgage specialist was Jacky and he was easy to work with. He was quick, responsive, and he got me the best rate. I would definitely recommend him to everyone.

-Valerie from BC, February 2018

Great service and professional!

-Derek from BC, February 2018

I had a great experience working with the team of True North Mortgage, Burnaby. Initially I had conversation with Andrew, he explained me every detail very patiently. Eventually I dealt with Jacky who was very professional and made sure every small detail is covered and explained that to me and we come up with a good deal. I would definitely like to work with them in future.

-Mantaran from BC, February 2018

JACKY has been very helpful and extremely knowledgeable. Thank you so much for making this whole mortgage process so easy!

-Katie from BC, January 2018

Jacky is the Mortgage Specialist who helped my wife and I with our first home purchase. We were very happy with his professionalism, the time he took to helpfully answer our many questions and speed with which he communicated. We found it useful to go into the store to talk with Jacky on a few occasions and he was easy to schedule time with for that. He’s very personable, listens well and always gives a balanced view without pushing his recommendations too strongly. We were also very happy with the realtor Marion who Jacky connected us with. I would have no hesitation in recommending Jacky and working with him again in future.

-Daniel from BC, January 2018

My husband and I worked with Jacky throughout our mortgage process. Jacky was knowledgeable and responsive (even when he was supposed to be on vacation!) and his follow-through was fantastic. It was certainly above and beyond the service I was receiving with another bank prior to going in to True North. The rate was also good compared to what my current bank was offering. Looking forward to completing the process on our place and working with him in the future.

-Ashley from BC, January 2018

I recently transferred and renewed my mortgage through True North Mortgage at Metrotown with Jacky Cheong. Initially I was working with another Mortgage Specialist and was told he was on vacation for a few weeks. Jacky was able to quickly pickup where we left off and delivered as promised. Had some issues where we needed to resubmit a few documents but everything was sorted out quickly. He kept me informed and updated through the entire process. Jacky is a great Mortgage Professional and I would do business again in the future.

-Peter from BC, January 2018

I did my mortgage with Jacky Cheong. He's very professional. I called and emailed him a lot of questions, and he answered them very fast even during late hours. The transaction was smooth. I had a good experience.

-Yijie from BC, January 2018

Jacky was very helpful. Everything was done quickly. I'm happy with my rate. Would highly recommend.

-Catherine from BC, January 2018

I really enjoyed the experience with Jacky Cheong at True North Mortgage. He is very knowledgeable and responsible. The whole process was very smooth and quick. I was informed of any updates immediately by Jacky. I will definitely come back in the future if I need to apply for mortgage and refer to my friends as well.

-Nicole from BC, January 2018

Jacky Cheong of True North Mortgage help me and my husband with mortgage pre-approval and to obtain mortgage with the best rates possible. He was very fast at communicating and explaining the process, patiently answering the same questions over and over again! Jacky was always available at almost any time of day and night. He worked very quick and helped us reach our goal in just a few days! Jacky is highly recommended!

-Tatiana from BC, December 2017

The low rates available through True North is only the beginning of the great things they offer. Having bought multiple properties and renewed mortgages with True North, I can say that they are truly professionals that will not disappoint you. Jacky and Chris are excellent to deal with, every time I would call they answer the phones! You are always made aware of exactly what is going on with your mortgage, no surprises just great service.

-Robert from BC, December 2017

I worked with TN mortgage and also their partners TN realty to buy a townhouse. I was very happy with the service provided by our mortgage broker Jacky Cheong, he was available to answer all my questions and provide all the information I needed to complete the purchase. We got a good rate and everything moved quickly and smoothly. Thanks for helping us buy our first home Jacky!

-Tristan from BC, December 2017

Best mortgage interest rates and excellent guidance. My mortgage specialist (Jacky Cheong) was super-fast and informative to clarify my queries. Definitely recommended.

-Mahesh from BC, December 2017

Jacky Cheong was very helpful and responded to all my questions quick. My mortgage situation was not straight forward but he handled it pretty well. A very knowledgeable guy with sense of humor. You won't go wrong if Jacky handles your mortgage.

-Jeannie from BC, October 2017

I had an excellent experience with, Jacky, the broker, who helped me with pre-approval quoting and applying for a mortgage. The process was quick and simple.

-Kelvin from BC, October 2017

Amazing very much appreciated jack's service

-Shalini from BC, October 2017

Recently had a very positive experience at TNM. Jacky was 10/10 to work with.

-Leighton from BC, September 2017

Jacky at True North Mortgage was a pleasure to work with and he found us a great rate on our new mortgage. I would highly recommend Jacky and True North Mortgage.

-Tim from BC, September 2017

I am really satisfied with the service I got from True north mortgage. Jacky (my contact) was very knowledgeable and made my way very easy and clear to get the maximum amount of mortgage I could afford. I had checked almost all other financial institutes but his offer was incredibly above others.

-Ryan from BC, September 2017

Jacky was very friendly, knowledgeable and answered to all our questions with patience without giving us any expression of annoyance. His patience to answer all our enquiries made us go for True North instead of other financial institutions.

-Aminul from BC, September 2017

Jacky has been great to deal with and fast to answer all my questions. Thanks True north!

-Rob from BC, September 2017

Could not be happier or more impressed with how hard Jacky at TN worked to make sure our home buying process went smoothly and successfully. Highly recommended!

-Erik from BC, September 2017

Jacky was quick, helpful and thorough in giving me a pre-approval for a mortgage. The pre-approval helped me win the offer on the place I was buying. After my offer to buy was accepted, Jacky took time outside of his work hours to get the ball rolling for my mortgage application, and he also quickly scheduled an appraisal of the property that True North covered. The rate that I received for my mortgage was also better than at other places. Thanks to Jacky and True North, my financing was accepted.

-Frank from BC, September 2017

Very quick and very helpful very professional , fantastic rate also! I highly recommend, the mortgage went very smooth, all queries were answered promptly. Thanks I will come back for my next renewal.

-Samuel from BC, August 2017

Jacky was a very dedicated broker who literally worked night and day to get my mortgage app in and approved with the best possible rate. Will definitely recommend Jacky and True North Mortgage!

-Alysia from BC, August 2017

I am impressed with the professionalism of Jacky Cheong. He responded to my email instantly over the last 6 month and answered all the questions, I had as a first time home-buyer.I am very happy that he have helped me to get a very good rate for my mortgage. I will highly recommend Jacky and True North Mortgage!

-Bhaskar from BC, August 2017

Jacky Cheong was our mortgage broker. Very professional, hard-working, sometimes too much he answers his emails off hours even on his off days. This worked to our benefit because we were beating a tight deadline of 2 weeks of completion. He's been with us through the ups and downs and obstacles of our transaction. He kept up-to-date, there was almost no time to breathe. He can attest to this. We would probably not have gotten the house if it were not for his dedication and perseverance.

-James from BC, August 2017

Very good service, good rates. Mortgage Agent Jacky helped me nicely throughout the process, being a first time home buyer made it really easy and simple for me.

-Abhinandan from BC, August 2017

True North provided straight, honest and professional service.

-Whylie from BC, August 2017

I contacted True North after dealing with my with Credit Union("CU") for about 2 weeks trying to get pre approval for a new mortgage. The pre approval process with the CU seemed to be taking forever and there was a new requirement from the CU every second day. I was getting extremely nervous and frustrated as I had already sold my place and needed a pre approval right away to put an offer on a house that we really liked. I was worried that based on the CU delay, I would lose the house that we wanted. Frustrated, I submitted an online request for True North Mortgage to contact me so that I could at least get a second opinion. I was sceptical in the beginning as the CU had made the pre approval extremely difficult and I expected the same from True North Mortgage. I was very much mistaken in this regard. Mr. Jacky Cheong called me back right away and guided through the process. Somehow he made the process seamless and pre approved a reasonable figure as soon as he had all documents in his hands. It was right there, right then. There is no next day or next week business with True North, they deal with your request with lightening speed! I am sure that True North has other clients, however I was always made to feel that I was their one and only client and everyone in their office was paying 100% attention to me. To top it off, True North Mortgage was able to provide me an APR that was far better than what I would have received at the CU. Upon acceptance of my Buy offer, my mortgage was approved the next business day by the bank as they had everything they needed from Mr. Cheong. While speaking to the bank during the approval process, the bank agent advised that although he deals with several mortgage brokers but Mr. Cheong is the very best in the Industry. If you are in the market for a new mortgage, do not make the same mistake I did and waste your time with the bank or CU. Let Mr. Cheong do all the work for you and enjoy the best rate in the market. Buying a new home is the largest purchase we, as consumers, make and it can be very challenging. I am grateful that True North Mortgage and Mr. Cheong were my partners in this process and guided me at each step. Thank you Mr. Cheong and the True North Mortgage team!

-Moe from BC, July 2017

Jacky went above and beyond with helping us with our mortgage. Being first time home buyers we were unfamiliar with the process, but he helped us through every step and fixed our problems when they came up. Thanks again Jacky for everything!

-Freeman from BC, July 2017

Jacky has been very helpful, professional and knowledgeable throughout the entire process, we are very happy with his service and highly recommended to anyone who's looking for a mortgage specialist that can get you the best rate!

-Karen from BC, July 2017

Jacky Cheong from True North Mortgage helped me and he got me the best rate and he is really awesome. I would recommend him. He is the best!

-Rayan from BC, July 2017

I am a single mother, adult son with Autism who requires full care, work part-time and I needed to re-apply for my mortgage to hold full title. I called 2 lenders daily until I found someone to think outside the box. That lender was Tru North Mortgage. I had 100% confidence that if they couldn't find a lender they could break it down to what I needed to make it happen in the future. It was with great blessings it did happen and I now hold title to a house my Autistic son and his workers can call his home. Tru North Mortgage went above and beyond to stay connected and keep me informed. Jacky Cheong held my hand the entire way for which I am incredibly grateful. A true professional and caring lender. They don't take just the easy mortgages, they take the ones no other lender can figure out.

-Donna from BC, June 2017

I would like to once again thank you for all that you have done for Matthew and I in helping us find a New Mortgage. Your service was the very best that I have ever received. Right from the start you were friendly and professional and so quick in getting us a New Mortgage. I am so happy that I saw the True North Mortgage advertisement on my computer. I decided to take a better look and read the customer comments and everything people were stating about the True North Mortgage Brokers was all true. It only took a few days to have everything go thru. We are very happy we have gone with your service Jacky. Thank you Jacky Cheong for all your help. I look forward to seeing you again when it comes time for my next Mortgage renewal.

-Sheila from BC, June 2017

We have had a great experience renewing our mortgage with True North. They have convenient hours and location ( we went on a Sunday afternoon) and great customer service. Jacky, our mortgage specialist, clarified all our questions, provided us with all the information we requested and followed up with us once we have made the decision to go with True North. Also, he walked us through the process of notifying our previous lender, and made all the arrangements, so we could sign our papers for our renewal, before we left for a planned trip.

-Norberto from BC, June 2017

Got mortgage for my first and 2nd home. These guys know their work, got approval with-in 24 hours. Broker Peggy Wong and Jacky Cheong were professional, friendly and very informative. I will definitely recommend True North Mortgage. Keep up the good work!

-Sam from BC, June 2017

I went to couple of brokers initially who were just delaying the mortgage process. Then after we put in the offer and had 7 days to remove subject, the broker backed out and said 2-3 banks have denied as Property Taxes are high and we cant afford it and was trying to sell me 1 year mortgage for much higher rates. When 2 days were left for subject removal, I went to True north mortgage and Jacky said I don’t see a reason why banks said no. In a total of maximum 5 hours he sent the offer letter yo me. Jacky is a superb guy and is really passionate. I highly recommend them.

-Igjot from BC, May 2017

Jacky Cheong is a real professional mortgage specialist. Dealing with Jacky is great, he takes care of all the details. Whenever I had a question, he was available even out of office hours.

-Medhi from BC, May 2017

Achieved significantly better rate than my own bank (or which I have a long standing relationship and former employee) and with much quicker turnaround time. Greatly exceeded expectations and would highly recommend.

-Sean from BC, May 2017

It was a pleasure to deal with Jacky at True North Mortgage, he was very professional, patients with all our questions and concerns. i cannot say enough about the wonderful service he provided. we will definitely go through him again with any of our mortgage needs and highly recommend him to others.

-Tunde from BC, May 2017

Dealing with Jacky was wonderful. He answered all my questions and was very helpful, The process was very smooth.

-Sue from BC, April 2017

Jacky provides very efficient mortgage service to meet our tight deadline, even over the weekend and during his holiday. Excellent team support too. We'll refer your service to anyone who needs mortgage.

-Jane from BC, April 2017

I recently had a mortgage done with True North Mortgage and compared with the other banks, TNM offered way better rates and better loan amount. I would definitely go there again in the future! Jack was very quick in response, and he does his work well, and offer great customer service, I would recommend him to anyone.

-Xue from BC, April 2017

Jacky is very proactive and effective to help us to anchor our mortgage. Excellent and thumbs up.

-Jie from BC, April 2017

We had a really positive experience with True North Mortgage and in dealing with Jacky Cheong. He was extremely efficient in completing the work and always in contact with us. I would recommend him and look forward to future interactions with this guy.

-Catalin from BC, April 2017

Jacky has been a great mortgage specialist for helping me find the best rates. He has provided not only good services and suggestions but also prompt replies even when he is away from the office. When I called to ask for general information, everyone at the office was very patient and kind. Great services! Thank you Jacky!

-Ellen from BC, April 2017

Very impressed with the mortgage application process. I have used other mortgage brokers before and found True North to be very efficient in preparing your application. With other companies this process continued for days. Jacky Cheong did a super job. He provided great customer service and I will certainly go back to True North Mortgage for any other mortgage needs I may have. Thanks again.

-Judy from BC, April 2017

Jacky Cheong has been phenomenal in terms of helping me get through my mortgage application. He was consistently helpful and worked with me to ensure that my application went smoothly! I would highly recommend him and this location if you are looking for helpful staff and great rates!

-William from BC, April 2017

Jacky provided excellent service. He went above and beyond in getting our mortgage put through in a tight window time wise with the best rate available to us. Would definitely get Jacky to give me a hand again when my mortgage is up for renewal.

-Stephen from BC, April 2017

Jacky Cheong at True North did a wonderful job in helping me secure a mortgage. Jacky was fast, knowledgeable and helped to de-mystify the process for me. Great service and I would highly recommend Jacky to everyone!

-Suzy from BC, April 2017

Jacky was a very easy to talk and always respond to my email right away during his work hours. I would recommend him for anyone looking for a better rate and better customer service.

-Hyunwho from BC, March 2017

Ken and Jacky have done an excellent job in facilitating my mortgage application. Highly recommend them!

-Bing from BC, March 2017

Went in and the brokers there were very friendly and helpful. Jacky set up with an excellent rate with zero hassle. Good communication on what documents were needed, and the steps to follow for the mortgage.

-Tim from BC, March 2017

Jacky Cheong took the stress out of a complex mortgage renewal off me. Very smooth and professional execution, frequent follow ups and of course got me some great rates! Thank you Jacky!

-Kishalay from BC, March 2017

True North Mortgage acquired our family a competitive mortgage rate in a timely manner. We are please with the level of service that our broker Jacky Cheong offered; friendly, professional, and efficient. Thank you, from the Pimenta family.

-Anne from BC, March 2017

Jacky was a pleasure to deal with. We secured our financing easily and with relatively little fuss, and overall it was a great experience.

-Tyler from BC, March 2017

At True North Mortgage we worked with Jacky Cheong, he gave us wonderful service! He was Honest in what he was able to do for us and was very thorough. Returned all emails and phone calls right away and was always polite and in good spirits. Would definitely use them again as our own Bank, who we have been with for years, treated us very rudely. Thumbs up to True North!

-Darcie from BC, March 2017

We met with Jacky on a Monday afternoon and within the week we had a new home. True North had the best rates and Jacky made something that was daunting to us seem effortless. From start to finish it was a seamless process.

-Sheri from BC, March 2017

Jacky was absolutely amazing how he seamlessly, quickly and professionally processed my refinancing with True North. I have dealt with many people in different aspects of financing and have to say that I would highly recommend him for his expert knowledge and attentive to detail at True North! I will definitely call upon Jacky again in any future transactions!

-Angela from BC, March 2017

True North is a great mortgage broker. Jacky provided me with honest opinions and step to step advice when getting my mortgage application completed. I definitely recommend their services for anyone looking to buy.

-Trang from BC, February 2017

Jacky Cheong is very easy to work with and answered all of our questions very quickly, it was a pleasure working with him. I recommend True North Mortgage.

-Radovan from BC, February 2017

Amazing brokers! Jacky Cheong got us an excellent rate, walked us through the process as first time home buyers and answered all our questions (even on weekends)! Great experience, we would not hesitate to use them again.

-Jill from BC, February 2017

We worked with Jacky C. to discuss mortgage options and he was very knowledgeable and most importantly very prompt as we needed to view our options in a tight deadline. He is helpful and up front about any questions you present to him, he will cater to your needs to help you make the choice that fits you.

-Chu from BC, February 2017

Jacky was a pleasure to work with from the beginning to end. He helped find me a great rate for my rental property, and beat the best rate out there that his competitor was offering. His professionalism and prompt replies to emails is second to none. Hope to work with Jackie again in the future as going through the paperwork process is seamless, and his direction to getting things dome on time seemed smooth, without stress. Very good person to deal with. I highly recommend him.

-Luciano from BC, February 2017

Jacky was exceptional in his service during our mortgage application. He was very personable, and extremely prompt in responding to calls or emails. Fantastic experience and I would highly recommend!

-Shelley from BC, February 2017

True North has been very helpful in helping me set up my mortgage. The representative I had dealt with (Jacky Cheong) was very helpful and he was really quick in giving me a response. He was very thorough and he made excellent efforts to check in and follow up! Thank you for all you help!

-Alice from BC, February 2017

Worked with Jacky who was great. Did all the hard work and I just had to answer emails. Got great rates will use again in the future! Much more helpful then a bank.

-Kal from BC, January 2017

Jacky was very helpful and professional towards getting me my first mortgage. Highly recommend!

-Karen from BC, January 2017

Jacky Cheong provided great help for me. As first time home buyer, I asked him tons of questions, and even email him in his day offs. Jacky Cheong was very patient, went above and beyond to provide extra help for me. I would recommend him to anyone who is looking for a good mortgage broker!

-Winnie from BC, January 2017

Absolutely great place - my specialist Jacky was very helpful and stayed on top of everything, helped me overcome any difficulties and provided great service and rates. Easy to transact with them via email. I thoroughly recommend them to anyone shopping around for good rates and friendly service.

-Clement from BC, December 2016

Jacky Cheong is our savior! We needed a fast approval for a complicated refinancing situation and he got it done for us. The whole process was very smooth and extremely pleasant. Jacky is super knowledgeable in what he does, very friendly, and prompt in everything he does. He is the specialist to see! Highly recommended! Thank you so much for the awesome awesome awesome service! :)

-Sen from BC, November 2016

I was helped by Jacky Cheong at True North branch in Metrotown, Burnaby. He helped us closed on our first home. He was fast, professional and straightforward. I would definitely refer family and friends to True North for their future mortgages.

-Viet from BC, November 2016

We worked with Jacky from Truth North Mortgage. He was extremely helpful and was always willing to help and answer our questions. We first dealt with Jacky through email communication. His response time was very prompt. We later met with Jacky at the Metrotown location. He was very nice and walked us through the process. We were very happy with the rate we received and would recommend Jacky from True North Mortgage to our friends and family.

-Tim from BC, October 2016

Jacky was awesome securing my mortgage. He provided all scenarios to prep you for the good and the bad, and in the long run was able to provide the service that I needed with a great rate on a mortgage. Easy to talk to and followed up on every call and email, even on his days off. A big Thank You to Jacky and his team.

-Labros from BC, October 2016

Jacky Cheong provided very good service and effectually resolved my problem within 24 hour which was excellent and l am very impressed ! Thanks again Jacky!

-Bonnie from BC, October 2016

We went to True North with a financial goal in mind that hadn't been realized by our previous lender. Jacky listened, took action, and quickly found a lender that provided us with exactly the product we were looking for. Many thanks Jacky for your professionalism and quick positive results.

-Graeme from BC, October 2016

So easy to deal with True north and get response very quickly. My Mortgage renewal experience with True North seems excellent and hassle free. And its all made possible by Jacky Cheong. Thank you so much.

-Great from BC, October 2016

Excellent service!! Thanx Jacky for all your prompt responses!!

-Danilyn from BC, October 2016

Jacky was very knowledgeable, and helpful with our mortgage! He was always on top of any questions we had. I would recommend Jacky and True North to anyone who is looking for great rates and service!

-Corey from BC, October 2016

Jackie Cheong and Chris Rempel were both extremely helpful in getting me set up with the best mortgage rate possible -- very professional and prompt in responding to my questions, and providing updates regarding the status of my application. Their efficient work resulted in the mortgage application being approved quickly. I would most definitely recommend True North Mortgage to anyone, as they are indeed a broker firm that offers high level and quality service.

-Ru from BC, September 2016

Excellent experience with their broker Jacky Cheong.

-Scott from BC, September 2016