True North Mortgage Reviews

I've heard about True North from a friend but I also did my research. I quickly got a call back from Himalaya who is vey friendly and knowledgeable. He helped us with pre-approval process and I started looking for a house. I also went to banks and compared the rates but overall True North was quicker to deal with and put more time into finding better rates and providing better options rather than banks were more after making the profit and locking us with a rate while it was fluctuating.
Overall, very satisfied dealing with True North and I'm happy they took me seriously from the beginning. Himalaya was very responsive and transparent and got us a better deal!

Date of experience: April 18, 2024

My wife and I were recently on the hunt for a new mortgage with the existing one's maturity day only a few weeks out. It was a scramble and in that process we met Jheel Shah, THINK Mortgage Specialist with True North Mortgage. Jheel was amazing. She was always available when we needed her, very patient with our million questions, and always polite and responsive. We appreciated the depth of her knowledge and, given that she was still in training, if there was an answer she needed to verify, she would typically turn it around in a matter of minutes. It was a great experience working with Jheel Shah. Thank you!

Date of experience: April 16, 2024

Gurpreet Kaur was our agent, and she did amazing in finding us the best deal for a leasehold no bank wanted to lend on. Very professional and always helpful throughout the whole process,

Thank you for helping us buying out house.

Date of experience: April 16, 2024

Cristian Garrido was my mortgage agent and I have been dealing with him to close my deal with a builder for a new townhouse. He has patience, expertise, and he is prompt in his actions either by email or by phone. He is quick to respond and he knows his stuff. I got my keys and I would recommend him to anybody who is looking someone who is passionate about his job, kind, patient, and very knowledgeable. He works with A lenders as well as B lenders and provides the best rates. He is one you can trust.

Date of experience: April 18, 2024

I would highly recommend TRUE NORTH to anyone. They were incredibly helpful and efficient throughout our entire first mortgage experience! Their support definitely made our journey as first-time homebuyers less intimidating. I was particularly impressed with their agents. I worked with JOYCE LEE and MARIA JAO, who was always so quick to respond and willing to explain everything thoroughly. Overall, it has been a pleasure working with them. We will definitely recommend TRUE NORTH to anyone we know who is looking to buy a new home.

Date of experience: April 16, 2024

Every home buyer needs Dave Church.

I found True North Mortgage from an online search and was interested in the low rates they were offering, that’s when I met Dave.

From the get-go, Dave was knowledgeable, professional and dedicated to finding the best mortgage option for my home. He listened to my needs and worked closely with me through the entire process. I’m so glad I found True North Mortgage, Dave made the already stressful process of buying a home so much easier. He worked with me step by step making great suggestions and guiding me toward options that were good for me and my family.

I couldn’t have asked for a better broker.

Thank you Dave. I’ll be sending anyone I know what wants to buy a home your way.

Date of experience: December 30, 2023

Maria worked very hard to assist us with our mortgage and get us the lowest rates. She is always very professional and attentive and always responded on time. Always apologizing if she can't respond to my many questions right away. Highly recommended.

Date of experience: January 31, 2024

Robert Dang from True North was outstanding and helped us get the best mortgage rate .

Date of experience: April 01, 2024

I was in the market shopping for preapproval for a mortgage to purchase my first home. I submitted my application online through the True North portal in search of a good interest rate and preapproval. Within the next day, I received a telephone call and an email from Joyce Lee. During our conversation, she explained the process to me as well as what documents would be required. Being my first time attempting to obtain approval, I was a bit nervous about the process. I appreciated the fact that Joyce made me feel comfortable and appreciated as well as going above and beyond.

Joyce worked tirelessly on my application, whether it was after hours or on the weekend. Thank you very much for your hard work and for obtaining approval for my mortgage application.

For anyone who is reading this review and is interested in getting preapproved for a mortgage, whether you are a first-time buyer or looking to renew your mortgage, I highly recommend Joyce.

Date of experience: April 09, 2024

Pawandeep was excellent and Professional in his service delivery. He demonstrated a great understanding of the Company's offerings and understood the client's need. He worked very hard to ensure that I had the best rate and made the process seamless and was there to offer advice when needed. Thanks Pawandeep you made the True North Experience one I would highly Recommend!

Date of experience: January 02, 2024

Joyce Lee was our agent . I called in to check the rates and ended up signing a 5 year term with Joyce Lee , True North , Joyce took time and asked questions and enquired about my situation and my requirements and have advised and worked towards a good deal . She doesn’t miss any details and respond quickly and also arranged a professional home appraisal for us . I have been buying/selling houses since 10 years . With Joyce it is not stressful. It’s a sweet ride . I have personally learned a lot and though I was a tough customer Joyce handled very patiently. Thank you Joyce Lee

Date of experience: April 09, 2024

Maybank is absolutely amazing. My only expression was tears when he made my refinance possible. He was very communicative every step of the way. I am so confident in his job and quality of service. I made two referrals to him immediately.

Thank you again
CB

Date of experience: April 01, 2024

Hiren Mamnani was my advisor and he was great to work with. Being a first time homebuyer, I had many queries, Hiren was able to explain me the process clearly and also got me one of the best rates in the market. I appreciate the professionalism displayed him and will definitely recommend him.

Date of experience: March 11, 2024

Mayank was our answered prayers when we wanted to buy. We were at a fix. Tried some other brokers but weren't satisfied. Mayank did a good job explaining what we were signing up for at each stage of the mortgage process. What to expect next. He made the process seamless. You could call him to explain things over and over again. And he would gladly break things down to our knowledge. I am a first time home buyer and i am thankful i had Mayank Chhabra helping us.

Date of experience: February 06, 2024

Jaspreet had made our mortgage process much smoother. Reached out to her at last minute as out previous broker had screwed up the things; with Jaspreet’s help we had made it through.

Date of experience: February 29, 2024

Christine Lok was our agent and was very easy to work with. We had a unique situation where both my spouse and I are retired. We have lots of assets, however we don't have a steady income, only our RRSP withdrawals. Christine worked very hard on making sure the information required for us to get our mortgage was followed up and she stayed on top of the twist and turns of our application. We had a tight timeline and she was able to get everything completed before our closing date. She was also able to get us a rate that was 2.2% better than our bank. We would definitely recommend her.

Date of experience: March 06, 2024

I'm writing this review to express my sincere gratitude to Robert Dang from True North Mortgage. From the very beginning of my homebuying journey, Robert went above and beyond to ensure a smooth and successful experience.

Based on our email exchanges, I was particularly impressed by his responsiveness, his ability to explain the whole process, his willingness to go the extra mile and his extreme patience with me and my many, many followups.

Thanks to Robert's expertise and guidance, I secured a great mortgage rate, felt confident navigating the mortgage process, and completed all the paperwork, document gathering and mortgage approval, 2 month ahead of closing.

If you're looking for a mortgage broker who is knowledgeable, professional, and truly dedicated to his clients, I highly recommend Robert Dang and True North Mortgage. They made a stressful process much easier, and I couldn't be happier with the service I received.

Date of experience: April 12, 2024

After going through many options we went with True north mortgage and glad we did it.
Ben from true north mortgage was great to work with.
He really helped us in going through the whole process.He is very informative and also updated on market trend.
He also explained each and everything to us in details.He has given the best rate possible in the market.
We really appreciate you Ben for all the help you did for us. Thank you Ben and True North Mortgage

Date of experience: March 24, 2024

I had a great experience with True North Mortgage Inc they are a great mortgage company and Donald Eastop from the Halifax branch was great at helping me with my first mortgage. Everything was so easy and Donald was very helpful with helping secure my mortgage. I will recommend True North Mortgage Inc to everyone I know and only wish them the best. Thank you once again you have made my dream of owning a house come true.

Date of experience: March 28, 2024

Great response times and communication.
It was stress free working with Shawn Ashad

Date of experience: March 21, 2024