I have been with True North Mortgage for over 5 years. I joined True North Mortgage because of their commitment to excellence and their business model which always puts the client’s needs above all else.
I’ve been in the real estate industry for the past 5 years and have specialized in the mortgage industry in particular for the past 6 years. The reason I love working in the mortgage industry is because it allows me the opportunity to help people own a property, which is usually the most significant purchase they will make throughout their lives. There is no greater satisfaction than knowing that you’ve made a difference in someone’s life, and that is what I get every time I help a customer attain financing. My mission is to consistently find the most suitable mortgage solution for my clients that best fits their life needs.
I look forward to helping you attain financing for your home.
I am here and ready to work for and with you in either English, Hebrew or Russian.
This is the 3rd time I’ve renewed my mortgage with Yuval at TNM. He is a consumate professional and always gets the job done. I have been working with him for years and have seen him get married and have his first child. His service level has always been excellent. He knows when my mortgage is coming due, contacts me, finds me the best deal (I do compare) and takes care of the rest. I truly trust Yuval and would go to no one else!
-Ian from Toronto, April 2017
Yuval was friendly, professional and absolutely fantastic. He resolved all of our concerns quickly and efficiently and was generally on top of everything. We couldn't have asked for better care and service.
-Samuel from Ontario, June 2015
Yuval was a great help to us, he was available to answer all our questions, explaining things simply. He also was quick to return our calls and follow up with us. He worked hard to find us the best mortgage for our circumstances and time frame. He is AA++++ in our books. Thanks again Yuval!
-Marlon from Ontario, April 2015
I got my mortgage thru Yuval Fish at TNM and it was a great experience, Yuval was amazing he gave me great advice and a competitive rate and when it was time to sign the rate went down and he got me a better deal. He is very knowledgeable, I would recommend him to anyone.
-Kajam from Ontario, January 2015
Yuval was efficient and prompt to respond to my queries. He didn't hesitate to help me even with follow up questions or concerns. Highly recommended.
-Jennifer from Ontario, January 2015
... I just wanted to let you know that my husband and I were very happy to have worked with Yuval Fish for arranging a re-financing of our mortgage. He was prompt and efficient in his replies, very helpful and knowledgeable and followed up at every stage. We are very pleased that we decided to work with TNM instead of with the bank we had been with for more than 10 years.
-Jennifer from Ottawa, September 2013
Just wanted to let you know that Yuval helped me secure my mortgage earlier this year and he did a splendid job. It was the first time I was buying a property and Yuval answered all my questions with professionalism and great patience.
-Haris from Toronto, August 2012
We found you to be pleasant and very easy to talk to. You usually always had the answers to the questions we were asking and if you didn’t, you promptly got back with a response. We ended up with not just a great rate but a mortgage package that is very flexible and one that will work for our circumstances going forward. Thanks again for all your help.
-Steven from Toronto, August 2012
Yuval was very knowledgeable and prompt in responding to all email and phone enquiries and is a very likeable person. To date I am satisfied with the mortgage that I was able to obtain through True North and I don’t believe I could have gotten a better rate or terms from another company. I find it surprising that the lender I had been with for eight years could not even come close and would not match the rate. I find it interesting that they chose to lose my business instead. My father-in-law who used to be a bank manager still can’t believe the rate and the terms that I got which were much lower than the banks advertised ones. It is easy for a consumer to say they got great customer service when all goes well and a transaction is seamless but the true test of whether an individual and/or company has provided great customer service is how they respond when something goes wrong or when there is an issue that needs to be resolved. In my case there was a misunderstanding regarding fees and this is where Yuval and True North both stand out as exceptional. I was initially quite put off with Yuval’s intial response of “Hey Rachel, I did find out from ICICI and they actually don’t reimburse the discharge fee or the registration costs.” however at the end of the day he redeemed himself by being proactive and talking to his manager and arranging for a full refund of the $250 discharge fee. I was truly amazed at the expediency in which the cheque arrived! If the fee had not been covered I would have been left feeling that the company/agent was flippant in this regard and probably didn’t care as he/they had already got my business. On the other hand because of the way the issue was resolved I believe that this is a company that is actually concerned about reputation and customer service, and not just paying lip service. The fact that you are soliciting feedback is also another good sign. Thank you for actually putting your money where your mouth is. I have since told quite a few people about your company and because of the way my issue was handled I plan to use your company again when my mortgage is up for renewal.
-Rachel from Mississauga, August 2012
Yuval was GREAT! He drove me a bit crazy with his paper work requirements but that was the lender not him. Patient, technically sound, answered my questions and got me through the long process. It was long and difficult but I am very satisfied with my 10 year mortgage that Yuval convinced me was in my best interests. Top marks for him, true professional.
-Warren from Ottawa, August 2012