What Our Customers Say
At True North Mortgage, we take great pride in the quality service and information we provide to our clients. Our knowledgeable and experienced team will find the right mortgage solution for your Canadian residential mortgage needs – And all at NO cost to you! Read more about what our client have to say about us.
True North Mortgage - Metropolis at Metrotown
Unit 1143 - 4700 Kingsway
Burnaby, BC, V5H 4M1
True North Mortgage - Calgary Place
340 - 5th Ave. SW
Calgary, AB, T2P 1R2
True North Mortgage - Purdy's Wharf
1949 Upper Water Street
Halifax, NS, B3J 3N3
True North Mortgage - North York Centre
Unit 105, 5140 Yonge Street
Toronto, ON, M2N 6L7
True North Mortgage - RAC Centre
120 Adelaide Street W Unit R1
Toronto, ON, M5H 4E4
True North Mortgage - King Street
145 King Street W
Toronto, ON, M5H 1J8
True North Mortgage - Royal Centre
212 - 1055 West Georgia Street
Vancouver, BC, V6E 3P3
True North Mortgage - Gulf Square
401 - 9th Ave SW
Calgary, AB, T2P 3C5
True North Mortgage - Intact Place
311 - 6th Avenue SW
Calgary, AB, T2P 3H2
Aleksey and Katia December 2016
Thank you for all your help, extra work and for keeping us updated about what is going on. It is such a pleasure to work with you!
Mohit from Alberta November 2016
Good Morning Sandy, Seeing how great True North has been to me and my parents with the mortgages, I have cc'd my colleague Ali in this email who is looking to get an idea for how much he'd be eligible for and what rates, and I couldn't recommend him anyone else but True North. I hope you can provide him with the same exceptional rates and experience as I received.
Ryan from Alberta October 2016
I was skeptical about applying for a mortgage with a Company that I am 800km away from. But let me tell you it was the BEST decision I have every made when it came to Mortgage renewal. I made the phone call and was greeted by a wonderful agent name SANDY WU. She made this experience worth sharing with everyone.The whole process was very quick. If I had questions she was just a phone call away and answered every question. I will definitely be using them in the future and I always tell friends and family about my awesome experience with True North Mortgage.
Nick from Calgary March 2016
It was my pleasure to write a review and post it on Facebook. Your high level of professionalism, strong work ethic and clear communication were all appreciated. Lori and I are grateful for all of your time and effort. Much appreciated!
Roberto from Calgary October 2015
My family and I already moved to our new house a week ago. We would really like to say THANK YOU one more time for everything you have done for us. We are quite busy with unpacking but we are so happy. Also, because we are so happy with the service you provided us and because I talk around my office about you, one of my good friend will be in touch for your assistance, I’m sure you are the right person to help him. Thank you Sandy and we'll keep in touch!
Michelle from Calgary September 2015
Thank you so much, that was really quick! I just wanted to thank you too for all your help in the past 5-6 months, you are awesome! I'll definitely be recommending True North to anyone I know who is looking at buying.
Martin and Astrid from Calgary August 2015
Thank you Sandy for your understanding and we appreciate the way you deal with us. You'll be the first one we'll contact should the bank fall short. Thanks again!
Michael & Meggie from Calgary Aug 2015
Thank you so much Sandy, You've been great throughout this process, and you made it much easier than we thought.
Deepak & Manpreet from Calgary July 2015
Sandy, My wife and I are very thankful to you and your company for completing this process. I shall definitely be in touch with you in future and recommend your name to my friends and relatives, if they will be interested for housing mortgage.
Mel and Victoria from Calgary February 2015
Thank you so much Sandy for all the help! It’s been a pleasant experience working with you for the mortgage. You have been very helpful.
Chuck from Calgary November 2014
Hi Sandy – thank you so much for your help through this. Above and beyond service!
Dorothy from Calgary November 2014
Sandy, you were a pleasure to talk to and work with and thanks for hanging in there with us to get this all done!!! Much appreciated!!!!! You were always there when we needed you...you were very quick with any responses whether by email or phone and we truly appreciate your professionalism and work ethic! We wish you continued success in all that you do!!.
Cheryl from Calgary November 2014
Yeah! You are making this so easy! I am so impressed! I will be sure to share my experince with my coworkers...we launched the communication about True North to the company. Thank you very much!
Durval from Calgary October 2014
Excellent job Sandy, Thank you for everything, that was amazing to work with you in such an efficient manner.
Lucy from Calgary September 2014
Thanks for all your help Sandy! I will definitely recommend True North in the future to my friends because of its competitive rate and excellent service.
Omar from Calgary July 2014
Thank you very much. I really appreciate your sincere efforts. You have proved that what you say, you do.
Janice from Calgary July 2014
After dealing with BMO, and speaking briefly with the other person at True North, I just wanted to let you know that in comparison you have been amazing to work with and incredibly helpful. We can’t thank you enough for everything and will most definitely be recommending your services to anyone we know looking for a mortgage. It has been such a relief to work with someone as knowledgeable, helpful and customer service oriented as yourself. Please don’t hesitate to ask if you ever need a reference for anything!
Ryan from Calgary July 2014
Thanks for the excellent news and your support through this whole process. You were a pleasure to deal with and will certainly recommend to anyone else looking to buy .
Revatee from Calgary June 2014
Sandy, thank you soooooo much for all your help!! You did an amazing job! Our home mortgage will be up for renewal next May. Looking forward to working with you again.
Jenny from Calgary April 2013
Sandy, You are so efficient, prompt, and helpful. Please tell your boss you deserve a raise….professional and friendly is a winning combo
Myles from Calgary March 2013
... thank-you so much for simply keeping the ball rolling - you are an awesome broker! I really appreciate all that you've done. Once again Sandy, thanks for all your efforts, time and patience.
Laura from Calgary July 2013
Thank-you so much for all of your help on this deal. I really appreciated your fast and friendly service.
Henry from Calgary May 2014
Thank you Sandy. I got a great service and on top of it I am getting a share of the realtor’s commission. It can’t get better than this.
Terry from Camrose August 2015
I would like to commend True North for the fantastic service and help I received on my mortgage transfer. Winston was courteous, helpful and got me a great rate. I look forward to a long partnership with them. I would highly recommend them.
Tam from Calgary July 2015
Thank you so much for your help and for securing us a great rate. We appreciate your prompt communication. It has been my pleasure. Thanks also for putting up with the completion delays and appraisal miscues.
Sharon from Calgary June 2015
Dealing with True North Mortgage has been a fantastic experience. My mortgage specialist was Winston Leung and he was incredibly knowledgable and quick to respond to the numerous questions I had. With my previous mortgages I had dealt directly with my bank so I was a little nervous about going through a broker; however, Winston was very patient explaining how the process worked and very thorough with his explanations. The rate he was able to get was better than I expected and much better than what the big banks had to offer. Overall this has been one of the smoothest transactions I've had and the customer service I received was phenomenal. I have already told numerous friends and family about True North and would recommend their service to anyone.
Andrew from Calgary March 2015
I've had a lot of friends who battled to get a good rate from their banks which is why I came to you and I wasn't disappointed. You were also very patient and professional with me, despite the difficulties I was bringing by not having everything ready when needed. Things moved faster than I thought they would and I was taken by surprise. Thanks again Winston. I'll recommend you guys to anyone I know that's looking to buy a house.
Leanne from Calgary December 2014
Winston, thank you very much, it was a pleasant experience working with you. Thanks for the great rate, I figured this would be a bit of a painful experience and it wasn't that at all. In fact you made it very easy for us.
Brian from Calgary December 2014
It's been great dealing with you. I'll be sure to send referrals your way.
Brad from Calgary October 2014
Awesome thanks Winston! You've been extremely efficient and a pleasure to deal with, so I'll be looking at utilizing you as a referral source from time to time.
Scott from Calgary July 2014
Thank you sooo much for what you are doing. You/TNM have indeed gone above and beyond to help me. Your service and kind gesture are very much appreciated.
Nancy from Calgary June 2014
Thanks very much for all of your help through this process. I will be sure to let my friends know about you and True North, and the high level of service.
Pamela from Calgary July 2014
Thank you for all of your help and patience. Buying a home can be stressful at the beginning, as so many things happen at once. So I appreciate your understanding throughout the process. It was a pleasant mortgage experience, and I will definitely pass the name around
Harinder from Calgary April 2013
Winston: I am grateful to you that you acknowledge every email\ fax that I send to you. I am grateful to you that you always keep me in the loop and that you communicate regularly. It Is not very common to find service like this. Keep up the good work. Please forward my compliments to your manager. I hope he is able to retain a professional such as you on his team for a very long time.
Deborah from Calgary November 2013
Winston, I have to say it has been really great working with you! As a first time home buyer and someone that is not familiar with the process involved with buying a house you have been great at explaining all the details and keeping me up to date through every stage of the process. I will definitely be highly recommending you to my friends! Thank you so much!”
Lydia & Craig from Calgary January 2014
Thanks for everything...your service and attention to detail has been wonderful! We appreciate it.
Sharon from Calgary May 2016
Fantastic experience. Simon and Celeste made this experience very painless!
Yen from Calgary April 2016
Simon Phui was such a pleasure to work with on my recent mortgage renewal/refinance. My bank (one of the Big 5) tried to sway me away from True North, citing lack of service but that couldn't be farther from the truth. In fact, it was much more efficient to deal with Simon over email (he was so quick to respond and always a phone call away) vs making appointments during bankers hours to meet with an advisor. Plus, the bank could not match the rate that TNM was able to secure! It was a great experience going through True North, Simon is a top notch professional that went above and beyond to address my concerns and make the transaction as seamless as possible. Highly recommended!
Ken from Calgary April 2016
Me and the future wifey were looking to get a pre-approval and Mr. Simon Phui at True North Mortgage worked his magic and now we move in next week! We were shopping around for rates with other brokers and Simon got us the best rate with the terms we were looking for. He made the process so easy and effortless. Will definitely go back to him when our term is up! And will also tell our friends who to talk to when they are looking for a renewal. Thanks Simon!
Masira from Alberta March 2017
Rebecca and Winston were amazing! They worked within my 5 day closing date and got me a mortgage that I liked. Definitely recommending Tryue North Mortgage to my friends and coworkers. Thanks again Rebecca and Winston. Hope to work with you again in the future!
Gisele from Alberta March 2017
Rebecca was such a delight to work with! She got me a great rate and responded immediately to any questions I had. This was my first home buying experience and I am so happy I found Rebecca who was knowledgeable and helped me through every step of the way. Would highly recommend True North Mortgage to anyone!
Mandee from Alberta May 2017
The staff at True North Mortgage are fantastic! Laura explained the whole process before I began searching for a home. She recommended a great realtor and found me an amazing mortgage rate. She was quick to reply to all of my emails which was essential due to a quick closing date. The buyer rebate program was a wonderful way to finish an already wonderful experience!
Carlos from Alberta December 2016
Well what can I say the mortgage landscape and competition in Canada is quite fierce. A lot of brokers in the marketplace make a lot of promises and more importantly you are just treated to make a quota not as a client. Getting a mortgage (or in my case refinancing my existing mortgage) can be a very stressful time. Trying to determine the best rate and terms, or deciding who has the best offer, is a real challenge. I did my homework and due diligence but it was a daunting task until I called True North Mortgage and spoke with Laura Clarke. She was very pleasant and asked the right questions. Due to my hectic work schedule and my busy family home life most of the process was conducted via email, which was a great option for me. Laura Clarke was very professional, transparent, knowledgeable, acted with integrity during the whole process and answered all of my questions in a professional and prompt manner and showed me various options that she felt would be best for me financially. There was no pressure for a specific product or financial institution – she was focused 110% on providing me with the best mortgage solution. Special Thank you to Laura Clarke for making this process very quick, painless and for going above and beyond. I couldn't be happier with the service I received, and will definitely be returning to True North Mortgage after my 5 year term is complete. Many thanks to the True North Mortgage team for hiring Laura.
Patrick from Alberta June 2016
Had a really great experience at TNM, Laura got me the best rate on a mortgage that I found anywhere and it was super-fast and painless. Highly recommended!
Dilip from Ontario June 2016
My mortgage was up for renewal and I was going to lose the fantastic variable rate that I was enjoying for the last 5 years, since Scotiabank was no longer offering the discount on variable or fixed rate. I went to the True North mortgage website researching for better rates. I am usually very skeptical about using an online broker, so hesitantly contacted True North through the chat function on the website. Laura Clarke attended to my questions. Within minutes she gave me a quote for a fantastic 5 year fixed rate, and explained to me that the rate was for mortgage that originally had less than 20% down payment and for clients with good credit ratings. She answered all my questions to my satisfaction and assured me that there were no fine prints or catch. Instead of going back to my bank, I decided to renew with True North mortgage and started the process. I had only two weeks before my mortgage was to be renewed. Laura started off the process by sending me the forms and list of documents and assured me that she will work on it to get the approval and close the mortgage by the maturity date despite a very tight deadline. I would recommend others to start the process at least 3 weeks if not 4 weeks before the maturity date. Laura explained to me the costs that they will take in transferring the mortgage and the cost that would be borne by me. The entire process was transparent. I learnt clearly the difference between Collateral Charge and Standard Charge mortgage that the banks don't explain. Laura worked with the Title company to process the documentation and communicate with Scotiabank to get the statements, and arrange for an agent to visit the house and sign the papers well before the deadline. The Agent understood the urgency (3 days before the maturity date) and sent off the signed papers by Express post and the payout cheque was sent by the next day (a day before the maturity date). It had to work like clockwork precision. And, Laura was on top of it all the time to make it happen! Looking forward to the same exceptional service from True North mortgage team for the next 5 years and hopefully thereafter!
David from Ontario June 2016
We have been dealing with True North Mortgages for the past 5 years and just renewed our mortgage again with them, Laura is pleasure to work with, always getting back to you right away. True North has the best mortgages out of any Bank. Would only deal with True North
Jasmin from Ontario October 2016
It was simple. All our contacts went thru e-mails. They offered me the type of mortgage I was looking for under best conditions I could find on the market! I was working with Laura Clarke from Calgary office. She was polite and quick to answer any of my questions. The process was easy and simple. Thank you Laura for getting me a great rate!
James from Ontario September 2016
This is my second interaction with True North. The first was with Gershwin in Toronto who helped me with my first home purchase / mortgage in Canada. This time I worked with Laura Clark (out of Calgary) on my renewal. Very helpful, clearly communicated the options and made it a pain-free process to switch lender (which was so welcome given the unfavourable terms offered by my initial lender). Would highly recommend.
Dennis and Carrie from Calgary August 2016
We signed all of the paperwork last night and we are good to go. We can't thank you enough for all of your help and patience with us as we pestered you with questions. This renewal/refinancing was the easiest we have ever done and it has been a pleasure to work with you. Thanks again - enjoy the rest of your day!
Nathan from Calgary March 2016
Laura Clarke has helped us with several mortgages over the last few years. We are very happy with the service and the rates.
Simon from Calgary February 2016
Thank you Laura for the great service! Highly recommended.
Andrew from Calgary February 2016
Laura was great throughout the process! Excellent customer service! She definitely gets my recommendation!
Sophie from Calgary March 2016
This is the second time we use True North Mortgage and once again, great customer service. Laura worked hard to get us the lowest rate possible.
Karthick from Calgary April 2016
Laura Clarke was very helpful. I went to them with only 10 days remaining for renewal. She got me the best rate and took care of the whole process.
Katie from Calgary March 2016
Used True North - and got a great rate. Even better, we received fantastic service from Laura! She was always available and whenever we spoke she was informative, helpful and pleasant (even if I was being a little difficult). Thanks for everything Laura and True North.
Jenelle from Calgary April 2016
Great customer service. This was a very enjoyable experience. You can tell Laura loves what she does and cares about her clients. Thank you!
Brian from Calgary April 2016
I have been dealing with TNM now for 5 years strong beginning with my first home and more recently my renewal. I’ve had the pleasure of working with Laura Clarke who was able to work with me via e-mail and accommodate my needs as a shift worker who typically sleeps during business hours. Great service aside, at the end of the day you’re looking for a company that can offer you the best rate & terms. TNM was able to achieve that goal. In a very competitive market where everybody is trying to sell you their services, it’s difficult to find someone you can trust. I highly recommend you give TNM a chance to get the mortgage services you need at the rate that you want. Good luck! Cheers!
Dean from Calgary February 2016
Laura, you have been just awesome to deal with. I work with people every day and I know how trying it can be. It makes it so much easier when you work with someone who actually cares and helps. Again, Thank you!
Bisi from Calgary January 2016
From my first chat with Laura till the close of the transaction Laura was exceptional. She was prompt and worked with great enthusiasm. She ensured I got a lower rate even though I already signed documents for a higher rate. She was very patient with me and answered every question honestly and to the best of her ability. I would recommend Laura and True North mortgage to anyone. I was not disappointed at all and I can boldly say you will get an exceptional service and the lowest possible rate.
Nino from Calgary January 2016
Laura helped me to renew my mortgage promptly and cordially. The process was very easy and quick!
Tanya from Calgary January 2016
I have had the great pleasure of working with Laura Clarke from the Calgary Place branch. She provided me with excellent customer service. She was patient and explanatory as this was my first experience with a mortgage broker. I would recommend Laura Clarke to friends, family and in passing. Thank you for the outstanding service!
C from Calgary September 2015
Thank you so much Laura, I have been thrilled with the quick and successful response you were able to get for me. I will recommend you to all of my friends, family and co-workers. Great Rate and Fast service.
Vince from Calgary July 2015
I’ve worked with Laura from True North Mortgage for a few mortgage deals now and she has always been able to get me the best rates. She always reply promptly when working on a deal, which I appreciate so much. I have always referred Laura to friends who are looking for a mortgage and I will continue to do so in the future. Thanks and keep up the good work, Laura!
Hans from Calgary July 2015
Laura, Right from the moment we were inquiring about a mortgage, Laura was very aggressive with a great rate as well as confidence she would help us get approved. When we hit road blocks she knew exactly what to do next. We needed the deal done quickly and she executed. Very pleased with the experience.
Ivy from Calgary July 2015
Laura, Thank you very much, I have always been greatly impressed and satisfied with the hassle-free service that you have provided me. Greatly appreciated!
Preston from Calgary April 2015
Laura, thank you so very much for your prompt and pleasant service. This is now the second time that I have conducted my business through True North and the second time that I have been completely satisfied with the manner in which I have been dealt with. I will continue to promote True North to my friends and family.
Victor from Calgary March 2015
Laura, I'm very happy with your customer service. Everything went smooth and you kept me informed of every step of the way, thank you!
Paul from Calgary February 2015
Great customer service. Quick and responsive when I had questions. Overall happy with the service and the rate. Thank you for your help Laura.
Andy from Calgary December 2014
Thanks Laura, I'm certainly happy with the service and will recommend you to all my acquaintances. I appreciate the prompt attention to my application and quick turnaround.
Jason from Calgary October 2014
Thanks for your help through this process. I have already referred you to a co-worker. The rate and mortgage you provided to me was better than what his bank could provide.
Janine from Calgary October 2014
Laura – you are a rock star! You guided me through this process painlessly and I am very grateful. I would recommend True North and you in particular in a heartbeat. Thanks for all your help.
Hossein from Calgary October 2014
I could not be happier with the services you have provided. I have been very satisfied and I have been recommending my friends contact True North Mortgage for their mortgage.
Leanne from Calgary September 2014
Thank you Laura, this has been a wonderful experience. As first-time home buyers, we had a lot of questions and you were very professional, patient and fast! Thank you for your persistence with getting us the best rate in a short period of time.
Scott from Calgary July 2014
Thank you so much for everything you have done!! Extremely happy with all the services you have provided! We will be moving our new (rental )mortgage to true north when renewal comes up in February. Again, thank you so much for making this process easy and stress free.
Eric from Calgary July 2014
Wow, thanks so much Laura. I really appreciate your hard work. Being a first time home-buyer, I had a lot of questions and no idea what the process was, but you made it easy and helped me along the way. Thanks for working hard to make this happen.
Robin from Calgary July 2014
Thank you very much for your help and support in securing the mortgage and making us proud owners of a house for the very first time. Your prompt feedback and support did the magic for us. I truly appreciate it.
Ali from Calgary February 2014
Laura - Thank you for all of your support! We really appreciate the time and effort you put into ensuring our mortgage approval. This was a tedious process but it all worked out and we are very appreciative! Have a great day! Ali
Dmitri from Ontario February 2014
Laura, Thank you very much for your persistence and patience while we worked through this mortgage. As someone who prefers email based communication, your response times and details were spot on. We will definitely keep you in mind for our future mortgage needs. Thank you, Dmitri
Matthew from Calgary March 2014
Laura, Thank you. I never expected that I could complete the whole mortgage process in less than 3 days. Often times, we are so used to going back and forth, that one is skeptical when told that “everything” will be ready within a few days. You kept your word and I am very grateful for that. Once again thank you very much and keep up the good work.
Adnan from Calgary April 2014
It was really a wonderful experience dealing with TNM. I appreciate your professionalism and quick response to the mortgage related queries. Hope your assistance and co-ordination will continue in the future as well!
Richard & Gloria from Ontario April 2014
Wow! That was painless. So much easier than dealing with our bank. And you were so helpful, friendly and responsive. You offer a fantastic service and we can’t imagine anything you could do better. If you had dealt with our current bank rep, you would understand how much we appreciate having dealt with you.
Iryna from Calgary May 2016
I had a great experience with True North Mortgage and I would suggest them for anyone that is looking for a mortgage. I worked with Ryan Walchuk on two of our mortgages and I highly recommend Ryan and True North Mortgage company when thinking about purchasing or refinancing again. Thank you very much, Ryan we were extremely satisfied with you and how quickly you responded to all our concerns.
Nelson from Calgary February 2016
Thanks again Ryan for your hard work in making this deal happen, like the last deal I know it wasn't easy. I don't think we could have bought this place if it wasn't for your help, so thank you very much!
Trevor from Calgary December 2010
Hi Ryan, I just wanted to thank you for your patience throughout my multiple changes and answering all of my questions. Everything has been taken care of, and it has helped to make the holidays brighter for me and my family. Thank you for everything, and I hope you have a great holiday season.
Linda & Giacomo from Fort McMurray August 2012
Hi Ryan, Just got the 'welcome letter' from ING today. We were pleased at the slightly lower mortgage rate! Thanks for all your assistance in processing this mortgage transfer! We really appreciate your thoroughness and patience. Regards,
Nikolay from Calgary December 2012
Thanks a lot, Ryan. It is rare, people are at work that late and that fast with replies. It is pleasure to deal with you.
Mark from Calgary February 2013
Thanks for all of your help and patience. It was way better than having to deal with a bank.
Neil from Calgary April 2015
Thank you so much for making mortgage refinancing such a pleasant experience. The banks simply cannot compete with the service level you and True North Mortgages provided. On top of all that, we got a great rate on our new mortgage! I will definitely recommend True North and you to my friends and family.
Rachel & Aaron from Calgary March 2015
Hi Katy, I could not have asked for a better mortgage broker. You provided excellent customer service. Thank you for everything!
Raja & Mamata from Calgary August 2014
This is a formal letter of appreciation from Raja and I for the excellent service provided by you during our mortgage process. Your knowledge, your attitude, your willingness to help and support is what kept us with True North right until the end. You will be surprised to know that we were offered a lesser interest rate by another financial institution, but we did not accept it. Your outstanding service kept us with True North and I am surely going to recommend you to anyone who asks me for mortgage recommendation. You will be happy to know that we have moved into our new home and we are loving it. Please share this with your seniors to let them know that they have a gem in their midst.
Ahmed from Calgary July 2012
Wow! This is fantastic!! Thanks Katy for all of your hard-work getting my mortgage renewed. I have already referred couple my friends to you and looking forward to do more business with you
Ranjani from Calgary August 2012
I can't tell you how much of a contrast this process has been in relation to my last one....I have spent maybe 1/1000th of the time to get a much better outcome.
Mourad from Calgary December 2013
A great thanks to Matt and Katy for their help and support. They made a great effort to explain everything to me in detail ( This was my first home ). I had the feeling that my satisfaction and well being were the top priorities for both Matt and Katy. Really appreciated. For sure I will recommend you for all my friends. Best Regards, Mourad
Jen and Johnrey from Calgary February 2014
On behalf of Gen and I, we would like to just say thank you again for all your help and diligence in helping us secure our first mortgage. You truly are a consummate professional. Regards, Johnrey
Tricia from Toronto March 2016
I was a little hesitant to deal with True North Mortgage as I had never heard of them before. A colleague had referred me claiming that the rates were unbeatable and so I decided to call. At the end of the day every penny counts. I dealt with Gershon Ashurov from the Toronto Office and I am extremely pleased with the outcome of my interactions with him. I did my homework and realized that nobody else could offer me the rates and options that True North could. Today I am a happy camper and would most definitely recommend Gershon to all of my friends and family who are looking for great customer service and spectacular rates.
Doug from Toronto June 2016
Thank you for your assistance with obtaining my mortgage. Everything went smooth and the deal closed yesterday. I will recommend you too anyone looking for a mortgage in the future.
Arlene from Toronto April 2016
Just refinanced our mortgage via True North and we were extremely pleased with the services received from the Broker (Gershon Ashurov). We would not hesitate to use True North again and would highly recommend them to anyone looking for a Broker willing to listen to your needs and work on your behalf to get the best possible mortgage to meet your requirements.
Hemal from Toronto April 2015
I have recently had the pleasure of dealing with Gershon Ashurov for my mortgage needs. Having spoken to several other mortgage agents/brokers while shopping for the best product to suite my needs, I can happily say that dealing with Gershon was one of the most pleasant experiences. Although I have not had the opportunity of meeting him in person, he came across as very honest, confident and knowledgeable person who was willing to educate his clients and help them make an informed decision. He was very thorough in the process and in spite of his busy schedule, found time to call back and answer any questions that I had. I would highly recommend him to all my friends and family as well use his services again when the need arises.
Courtney from Toronto December 2014
Gershon, I just wanted to say thank you for all of your help and patience walking me through this process. We get the keys to our new home today! I will be recommending you and True North to all of my contacts!
Douglas from Ottawa August 2012
This is a brief testimonial for Gershon Ashurov, who helped me with my recent mortgage.I found Gershon to be very objective, helpful and professional. He made sure that I was able to obtain the best mortgage for my needs and budget. Moreover, he answered all of my questions completely and promptly. He was very knowledgeable about the field and was able to explain its intricacies in ways that I could fully understand. I feel very fortunate to have had Gershon as my mortgage broker. Yours truly
Alison from Toronto July 2013
Gershon, We can't thank you enough for all your help. You made this so painless for us. And, of course, the rate you got us is unbelievable!! Thanks again, Alison
Vikas from Mississauga October 2013
Hi Gershon, The experience we have had dealing with you has far exceeded the other lenders we have talked to recently or dealt with in the past. As such we have referred a couple of our friends… Vikas
Patricia & Evan from Toronto November 2013
We really appreciate the time you have taken to answer all our questions clearly and thoroughly. The service you have provided has been fantastic! Sincerely, Patricia & Evan
James from Milton November 2013
Just wanted to say thank you for your help in setting up our mortgage. It all went very smoothly. I will certainly recommend you to my friends in the future.
Garvin form Toronto October 2016
I just wanted to say it was our pleasure working with you and thank you for the great service and effort you provided in securing our mortgage. The solicitor referral you provided also was great, so thank you for the referral. All in all, great service.
Priya from Toronto September 2016
Chris, Thank you for all of your assistance with obtaining our mortgage and the great rate we received! Our closing went smoothly and we received our keys on schedule. Best Regards, Priya
Lariza from Toronto July 2016
We recently had a bad and stressful experience with a mortgage broker regarding porting our house mortgage to our new condo. The broker assured us that there wouldn't be any problems or penalty come closing time. To make the story short, we ended up paying $11,000+ penalty for early mortgage discharge. With my bad experience, you would think that I shouldn't even be considering the idea of mortgage brokers. But I decided to give it one more try and I'm so glad I did! From the moment you walk into their 145 King St. West store, Chris Eigbe is there to welcome you with open arms. He listened patiently as I told him about what happened to us and that we need a mortgage pre-approval ASAP. He was so professional, courteous and helpful in dealing with our transactions. He even offered to scan 50 pages of documents as I don't have the capability to do it. And this to me shows how Chris went over and above beyond his normal duties. Chris, thank you for treating us with respect like a human being and not just another one of your client. You should really be commended because you're an epitome of excellent customer service! Thank you True North Mortgage for restoring back our trust and faith with mortgage brokers. This remarkable experience really earned you high marks and makes you stand out from the rest. We would surely recommend you to our families and friends.
Lisa from Toronto April 2016
Chris Eigbe is an exceptional Mortgage Specialist. I was referred to him by a friend who had an excellent experience finding a Mortgage and now I can say the very same. From the very beginning, he worked seamlessly with me to help me find a great mortgage that I am very happy with. Communication with Chris was great. He answered my many questions via telephone and e-mail and he provided me with responses and replies in a very timely fashion. Thank you Chris for all of your services. I look forward to doing business with you in the future.
Matthew from Toronto August 2015
Chris Eigbe went above and beyond, and demonstrated exemplary customer service to find the right mortgage to fit my needs. He reviewed the various mortgage terms and conditions in a clear and meaningful way to facilitate my mortgage selection. Following my mortgage selection, Chris followed-up to ensure I was satisfied with the process. I was referred to Chris by my sister and I’d highly recommend his mortgage broker services to others.
Terry Ann from Toronto January 2015
Chris, the closing went very well. Thank you for all your help. You made the process go smoothly!
Stefanie from Toronto January 2015
Chris, I very much appreciate your assistance with my mortgage; you were very patient and helpful. The mortgage experience I had with you was 10 times better than I had before, you gave a nice personal touch and were confident. I can see you are very passionate about your job and know your stuff. Take great care and hopefully we can reconnect in five years when my mortgage is up. The whole True North team was exceptional, good teamwork! Chris, thank you again for everything.
Martina from Toronto December 2014
Chris, I would like to thank you for all your help in setting up my mortgage renewal. Thanks for taking the time to always ensure understanding by explaining the renewal process clearly and promptly responding to my inquires. Your professionalism and exceptional customer service are refreshing and very much appreciated. I'd be happy to refer others to you for business should the opportunity present.
Gertrude from Toronto December 2014
As a first time home buyer, Chris Eigbe made the process very easy. He was very knowledgeable and used all forms of communication effectively. Due to his great service and hard work, my family and I are enjoying our beautiful home. Working with Chris at True North Mortgage was awesome!!!!
Neil & Soni October 2014
Chris, We would like to thank you for the excellent manner in which you handled our mortgage as a first time home buyer. You were very professional in your approach and took the time to address all of our concerns & answer all our questions articulately. Not only did you do your job professionally but with "INTEGRITY" which was key to your earning our business. Everything went exactly as you had promised & there were no deviations or surprises. Thank you & keep up the excellent job! We have already referred 2 of our friends to you & will be strongly recommending you to others as well.
Jason from Toronto July 2014
I want to thank you again for all your hard work. This was my first home purchase and you made the experience enjoyable.
Nicole & Norman from Toronto June 2014
I wanted to thank you very much for your assistance with our new mortgage and bridge financing. You were very helpful and we appreciated you keeping us up to date at all times.
Behnam from Toronto July 2014
Everything went smooth with the mortgage process and we received the funds on time. My family and I really appreciate all your help and assistance, especially your professionalism, prompt responses to our concerns and to complete the necessary paper work. Thank you,
Art from Toronto June 2014
...because of your prompt client service as well your professionalism, I decided to do business with your company
Bryan from Ontario May 2017
I would like to share my experience in dealing with Elizabeth Hewes at True North Mortgage. My wife Jane and I recently bough a seasonal home in Florida. To arrange financing, I first contacted my Bank in Canada who held my existing mortgage to have it increased for the Florida purchase. After getting passed around to several people in the Bank. I finally spoke to a very inexperienced mortgage "specialist" who frankly didn't understand much and was certainly not helpful. If fact, his lack of knowledge and slow response got me rather upset. I then contacted Elizabeth who immediately understood my circumstances and the need for speed (since we had gone in firm). She not only helped arrange all the paperwork, but personally stayed on top of the file until the money was transferred. I can highly recommend Elizabeth and True North Mortgage. This was the first time I have ever used a mortgage broker. Frankly not only we're they faster, more responsive but they got me a rate that was much better than my bank. I will always start with True North Mortgage if / when I remortgage.
Yousuf from Toronto April 2017
Elizabeth I just want to say thank you for everything you did for me helping me with my mortgage - much appreciated! Elizabeth was amazing doing all the work that goes with Mortgage applications. Her attention to detail was remarkable. Anytime I had a question or concern she would get back to me right away. Everything went very smoothly. I recommend True North Mortgage to everyone. Excellent experience. Thanks for all your help.
Brad from Toronto September 2016
I just wanted to thank you and True North Mortgage for helping me achieve my dreams of becoming a home owner once again. Both, yourself and TNM will be referred to and spoken very highly both personally and professionally! Thank you very much.
Lydia from Toronto September 2016
I can't thank you enough for your patience and expertise in taking me through the process of decision making with my best interest in mind! I also feel so much better knowing there are specialists out there with the heart to put customer's interest first! I would definitely go to True North for future borrowing needs. Thanks again for your guidance and encouragement. How you have handled my case gives me the confidence to do business with True North in future as well as referring friends to you.
Nikesh from Toronto April 2016
This is my first home and have not worked with any other mortgage brokers yet but I must say; there cannot be a better Mortgage broker. Low rates, best communication and excellent service. Thank you very much.
Serge from Toronto December 2015
Hello Elizabeth, Hope this finds you well. I just want to thank you for your hard work and quick turnover time on this file. You have been very responsive to all our inquiries, and you were always there to provide us advice and guidance to complete this file. You were very professional, knowledgeable, and timely. Additionally, you got us the best rate after I was told by several brokers that we couldn’t get this rate. Will certainly recommend you to colleagues and friend looking to purchase. Again, thanks very much.
Howard from Toronto February 2015
Elizabeth provides excellent service and attention to detail. She helped me to get a mortgage within a very short time window, which speaks to her ability and willingness to help clients. Furthermore, she is always there to answer questions and concerns. She also knows the business very well. I strongly recommend her to everyone!
Seema from Toronto December 2014
Elizabeth, thank you so much for your sevices. Everything went well for the mortgage and Im happy. I highly appreciate your professionalism and prompt responses.
Sharon from Ontario May 2017
I had my mortgage for my first house done by Cristian Garrido (with Victor Tran initially helping me with my questions). Originally I was hesitant toward getting a mortgage from a mortgage broker as I thought they would have all these hidden fees etc. but I was wrong! They offered the LOWEST rate from the big 5 banks (I also went to TD, RBC, CIBC to ask for their rates during my mortgage shopping). The service was very excellent - they replied my emails very promptly, cleared up any misconceptions that I previously had re: broker, and the mortgage application process was very clearly instructed. I highly recommend their service and will recommend other people to them as well! Thank you!
Nalini & Rex from Ontario August 2016
We would like to let you know that We have an amazing experience with Cristian Garrido, he always goes extra mile to satisfy his clients. We always feel confident when we are handing out our file to Cristian, He is the key person and a valuable asset for your team and for your company's growth. I highly recommend Cristian and we will happy to come back in the future for any mortgage issues. We would like to thank again Cristian to get it done our file within the short time period.
Ranga from Ontario May 2016
Very recently we got a mortgage through True North Mortgage. Our contact was Cristian Garrido (License #M10001441). He was very prompt, courteous and very understanding to our needs. We had given him a very short time since the closing was very near. His assistance was indeed very timely for us and once again thanks to Cristian and we can recommend him to anybody who is looking for a good mortgage agent.
Nikhil from Ontario November 2012
My introduction to Cristian was purely because I left my number on a Google search result website when looking for the best mortgages available. I did the search even though I was already with an existing mortgage broker. To my surprise, Cristian called me back and offered me a better rate, with the same lender. However, my reason for writing this email is to say that I am very pleased with the service Cristian has provided me. He was extremely efficient and was able to get the mortgage approved in less than a week. He lacks nothing when it comes to professionalism and his responsiveness to my many questions kept me at ease throught-out the transfer from my existing broker to TNM. Even after closing on the mortgage he went the extra mile to try and help with an adjustment of the payment date. I believe, a resources such as Cristian, is a valuable asset to TNM and will help your organization immensely.
H from Newmarket November 2013
Just wanted to thank TNM and Cristian personally for successful completion of my mortgage renewal. Great job by Cristian. Everything was done promptly with all arrangements made as early as possible, guaranteeing an excellent rate well before closing date. Peace of mind and a smooth process all along. Will talk to Cristian first when renewal time comes around.
Tim from Ontario April 2017
Finding and securing our mortgage approval through Victor Tran at True North really could not have gone any better. He provided very prompt and attentive service and kept in constant contact with us, with all of his hard work resulting with us securing the best possible rate we could have hoped to receive. As first time home buyers Victor really helped take the edge off and made us feel very confident in our purchase and mortgage. Met and exceeded expectations, thank you Victor!
Ling from Ontario December 2016
I just moved in my new home and would like to say thank you to Victor Tran who helped me obtain the mortgage. Victor guided me through the whole process and answered all my questions responsively and with great detail. He stayed on top of all misc. documents. I’m very impressed by Victor’s customer service skills and broad knowledge in the industry.
Adrienne from Ontario November 2016
Victor Tran provided the most professional, courteous and awesome experience in helping me transfer my mortgage recently. I always felt that I had a great resource in him from the smallest question to the insight needed in explaining the process to me every step of the way. I've already made a few referrals his way and I wouldn't give it a second thought to recommend him again. Thank you so much for your knowledge and help in getting me a fantastic rate and helping me to save a great deal of money over the life of the term. Thanks Victor and True North Mortgage!
Linda from Ontario September 2016
I purchased my home last year, and I only have positive things to say when it comes to Victor Tran and True North. I felt (and still feel) completely taken care of with regards to anything and everything mortgage related -every step of the way from getting my questions answered, to having information presented to me, to finally deciding to sign with True North. Victor is extremely helpful, knowledgeable and a dream to work with. Thank you for all your help!
Ramandeep from Ontario October 2016
My search for a competitive mortgage rate ended when I came across Victor Tran of True North Mortgage on the internet. Victor is not only knowledgeable in his profession but extremely patient with his client. I’ve had numerous phone calls and email communication with Victor and he has been very prompt in answering all my questions. Victor helped me in every step in the process and I would strongly recommend his services to anyone in the market looking to borrow.
Simon from Ontario August 2016
We were referred by one of our friends who had a great experience with TNM. And how lucky were we! TNM provided us the most competitive rate out in the market during our search for the mortgage on our next new home. The customer service quality is just superb comparing to other major financial institutions. Victor Tran, the agent who gave us the best experience during this search by not only explaining things clearly and precisely, guiding us through the process but also responding promptly, proactively and professionally. Victor made it easy for us to make one of the biggest financial decisions in our lives. He took our best interest to his heart and we are really fortunate. We definitely will refer TNM and Victor to the people we know who will need great rate and services for their mortgage.
Fox from Ontario June 2016
I used to get loans from the big banks. This is the first time I got a mortgage through a broker. The experience with True North Mortgage was really amazing. Victor Tran made the whole process stress free. He not only helped me find the lowest mortgage rate, but also provided very professional services - email responses were always prompt; very patient to answer my questions and more.
Lysianne from Ontario July 2016
We could have not been more pleased by the level of customer service and unbeatable rate we got on our mortgage. We are expats and first time buyers in Canada and had no idea about how things work here, very different from France. Victor provided us with all the information needed to move forward with our purchase and guided us every step of the way with our application which wasn’t an easy one! He was very knowledgeable, responsive, constantly on top of things and provided us with top notch customer service. I would highly recommend True North Mortgage and Victor Tran to anyone looking for the best mortgage rate and customer service excellence.
Stephen from Ontario August 2016
Victor Tran at True North was super helpful with our mortgage. He answered a number of questions for me very early on in the process and based on our conversations I came back to him once we had settled on a place. While the rates True North can get are obviously key when comparing with a mortgage from a bank, Victor's customer service was definitely a cut above and key to our decision to get a mortgage through True North.
Lainey from Ontario June 2016
Victor Tran was amazing. As a first time buyer he was very patient and thorough in explaining everything in detail. Things got hectic and very last minute and he did everything in his power to ensure everything closed off smoothly. He was very prompt in responding to emails and he always responded - no wondering if he got my emails or not. I have a very hectic life so I probably only spoke to him once or twice on the phone and everything else was via email. He always gave me attention and was very knowledgeable and honest. I am extremely happy and recommend him to anyone looking for a mortgage.
Alvin from Ontario May 2016
Victor was absolutely amazing and helpful when it came down to refinancing our home. It was our first time going through the process and our situation was unique. He was patient and was able to address our concerns promptly. He made us feel reassured and clarified the entire process. Vincent was very genuine and unlike most services he provided exceptional service even after committing to a lender. He made sure we were taken care right up to the date of refinancing He was able to give us the best rate on the street but I was more impressed on his service. The least I can do is leave him a positive review. Please book your future appointment with Victor!
Bayan from Ontario May 2016
Words cannot express how exemplary the service of Victor Tran is. Victor is incredibly knowledgable, patient, transparent and most importantly, honest. As a first time home buyer, I was clueless as to how the process works. Victor provided me with very clear, concise information, to educate me on the important topics. His primary motivation was my well-being and the response times were incredibly fast. Victor was also willing to communicate with me primarily through email as a convenience to my work schedule. I have already recommended Victor to my family and friends for all future mortgages. Please keep up the fantastic work!
Katerina from Ontario May 2016
I had an amazing experience with True North Mortgage and Victor Tran in particular, he was extremely prompt with even the tightest closing date times and was always there to answer any and all of my questions as a first time home buyer.
Claude from Ontario April 2016
Oddly enough, I came across Victor Tran and True North Mortgage on the internet. They were offering mortgages at a very competitive rate. I called and spoke to Victor who proved to be a competent, intelligent, prompt, well-spoken man who kept things simple and provided exactly what was advertised. No hidden fees. Just plain good service.
Judy from Ontario September 2015
Victor Tran was our mortgage broker from True North and he offered superb customer service. He was very responsive to all my requests and questions throughout the whole process and provided responses and solutions promptly. He even educated me on the difference between collateral charge and standard charge mortgage which I did not know would make a big difference at mortgage renewal. We were able to get the lowest rate with minimal conditions. Thank you Victor! I would not hesitate to recommend True North to other people.
Brian from Ontario January 2016
I obtained a mortgage with True North in 2015 - my broker's name was Victor Tran. He is indeed a bar raiser for his industry, always following up on matters related to my account and resolving any problem before they arise. He helps educate his clients by explaining in detail what is required and the most effective course of action. Victor is patient and very professional. I highly recommend contacting Victor to obtain a mortgage if you want experienced, professional and the best mortgage rates around town.
Tanya from Ontario March 2016
I wanted to send a note about Victor Tran. I don't think I will be able to properly express in words what an amazing employee you have. From the moment I picked up the phone his professionalism and amazing personality made me not look elsewhere for a better rate. Crazy I know, but I had to call back immediately and book with him. Victor never pushed but instead gave me all the facts and I believed him. Victor also has tremendous and quick follow up like I have never experienced before and I truly felt he cared. I'm emailing you because I felt the need to tell you how happy I am that I called and he picked up the phone. Purchasing a home is never easy and to have someone so on the ball and caring was amazing. You have something really special.
Divyesh from Ontario October 2015
My experience with Victor at TNM was very good. He is very helpful, quick in answering queries and resolves any doubts that you may have about the mortgage. I never imagined getting a mortgage would be sooooooo easy . The process itself also was very quick. You get to know all about what you are going to get and you get exactly what you are told.
Mike from Ontario August 2015
We selected True North Mortgage for our first mortgage based on positive online reviews and the promise of competitive rates, and were not disappointed. We were extremely happy with the service we received from our mortgage agent Victor Tran, all the way from pre-approval to closing. Victor processed our application very efficiently and was always available to respond any questions that came up. We would not hesitate to recommend Victor and True North to anyone in the market for a mortgage – they will get you the best available rates with no haggling and provide great customer service along the way!
Lee from Ontario June 2015
My experience with True North Mortgage was exemplary. They offered me the best rate right off the bat and then bested any offer my previous lender offered. Victor Tran was a consummate professional throughout the process. A steady consistent hand that kept me in the loop and kept everything on track. A pleasure to do doing business with.
Patricia from Ontario June 2015
I really enjoyed working with True North for my first mortgage. My mortgage broker, Victor Tran, made the experience as stress-free as possible. The communication was clear, quick, and very informative. I consistently felt like a priority. As a first-time home-owner, I was new to everything that comes with buying a home and Victor did so much more than just secure my mortgage. Not only did I secure the lowest rate heard of by friends, family, and colleagues, but I also trusted that Victor was looking out for my interests - such as shopping for an equally low rate with less restrictive conditions. He was also helpful in searching for a lawyer, suggesting best practices, and warning me about first-time homeowner pitfalls. I can confidently say that I will be a returning True North Mortgage customer.
Ian from Toronto April 2017
This is the 3rd time I’ve renewed my mortgage with Yuval at TNM. He is a consumate professional and always gets the job done. I have been working with him for years and have seen him get married and have his first child. His service level has always been excellent. He knows when my mortgage is coming due, contacts me, finds me the best deal (I do compare) and takes care of the rest. I truly trust Yuval and would go to no one else!
Samuel from Ontario June 2015
Yuval was friendly, professional and absolutely fantastic. He resolved all of our concerns quickly and efficiently and was generally on top of everything. We couldn't have asked for better care and service.
Marlon from Ontario April 2015
Yuval was a great help to us, he was available to answer all our questions, explaining things simply. He also was quick to return our calls and follow up with us. He worked hard to find us the best mortgage for our circumstances and time frame. He is AA++++ in our books. Thanks again Yuval!
Jennifer from Ontario January 2015
Yuval was efficient and prompt to respond to my queries. He didn't hesitate to help me even with follow up questions or concerns. Highly recommended.
Kajam from Ontario January 2015
I got my mortgage thru Yuval Fish at TNM and it was a great experience, Yuval was amazing he gave me great advice and a competitive rate and when it was time to sign the rate went down and he got me a better deal. He is very knowledgeable, I would recommend him to anyone.
Warren from Ottawa August 2012
Yuval was GREAT! He drove me a bit crazy with his paper work requirements but that was the lender not him. Patient, technically sound, answered my questions and got me through the long process. It was long and difficult but I am very satisfied with my 10 year mortgage that Yuval convinced me was in my best interests. Top marks for him, true professional.
Rachel from Mississauga August 2012
Yuval was very knowledgeable and prompt in responding to all email and phone enquiries and is a very likeable person. To date I am satisfied with the mortgage that I was able to obtain through True North and I don’t believe I could have gotten a better rate or terms from another company. I find it surprising that the lender I had been with for eight years could not even come close and would not match the rate. I find it interesting that they chose to lose my business instead. My father-in-law who used to be a bank manager still can’t believe the rate and the terms that I got which were much lower than the banks advertised ones. It is easy for a consumer to say they got great customer service when all goes well and a transaction is seamless but the true test of whether an individual and/or company has provided great customer service is how they respond when something goes wrong or when there is an issue that needs to be resolved. In my case there was a misunderstanding regarding fees and this is where Yuval and True North both stand out as exceptional. I was initially quite put off with Yuval’s intial response of “Hey Rachel, I did find out from ICICI and they actually don’t reimburse the discharge fee or the registration costs.” however at the end of the day he redeemed himself by being proactive and talking to his manager and arranging for a full refund of the $250 discharge fee. I was truly amazed at the expediency in which the cheque arrived! If the fee had not been covered I would have been left feeling that the company/agent was flippant in this regard and probably didn’t care as he/they had already got my business. On the other hand because of the way the issue was resolved I believe that this is a company that is actually concerned about reputation and customer service, and not just paying lip service. The fact that you are soliciting feedback is also another good sign. Thank you for actually putting your money where your mouth is. I have since told quite a few people about your company and because of the way my issue was handled I plan to use your company again when my mortgage is up for renewal.
Steven from Toronto August 2012
We found you to be pleasant and very easy to talk to. You usually always had the answers to the questions we were asking and if you didn’t, you promptly got back with a response. We ended up with not just a great rate but a mortgage package that is very flexible and one that will work for our circumstances going forward. Thanks again for all your help.
Haris from Toronto August 2012
Just wanted to let you know that Yuval helped me secure my mortgage earlier this year and he did a splendid job. It was the first time I was buying a property and Yuval answered all my questions with professionalism and great patience.
Jennifer from Ottawa September 2013
... I just wanted to let you know that my husband and I were very happy to have worked with Yuval Fish for arranging a re-financing of our mortgage. He was prompt and efficient in his replies, very helpful and knowledgeable and followed up at every stage. We are very pleased that we decided to work with TNM instead of with the bank we had been with for more than 10 years.
Gordon from Toronto September 2016
My experience with True North Mortgage was absolutely pleasant from start to finish. If you're looking for a great customer service experience and great rates, this is the place to go! I was assisted by Paul Siu. Not only did he walk me through every step of the process, he also put in the extra hours to make sure everything was to my liking. Paul was always accessible and really took the stress out of a potentially daunting task. When you talk about thorough and knowledgeable staff, Paul comes to mind. In the end, I can rest easy knowing I got the best rate and the best customer service available. I will definitely be recommending Paul and True North Mortgage's services to my friends and family!
Gerry from Toronto September 2016
My first and primary contact at True North was Paul Sui. He was very knowledgeable and provided fantastic advice, while listening to me and answering all my questions. I was leery of going with a big "impersonal" broker in another city, but True North was able to get me the great rate that a large broker can get while providing the friendly personal service I would have expected from a smaller company. Thanks Paul, thanks True North.
Mikalai from Toronto September 2016
I was a client with Paul Siu and it was an excellent experience. The agent took care of the whole process and no hassle at all for me. All communication is done through phone and emails so that I did not even have to make time for an appointment, which is really convenient. On top of that, unbeatable rate. Especially against the big banks. Highly recommending Paul as your mortgage broker.
Yu from Toronto September 2016
I was a client with Paul Siu and it was an excellent experience. The agent took care of the whole process and no hassle at all for me. All communication is done through phone and emails so that I did not even have to make time for an appointment, which is really convenient. On top of that, unbeatable rate. Especially against the big banks. Highly recommended for renewing your mortgage.
Catherine from Toronto September 2016
Paul Siu is amazing and incredibly helpful. I really couldn't have asked for a better Mortgage Agent especially since i'm a first time home buyer. I had so many questions and Paul was always patient with me and answered all my questions very thoroughly. In addition, he kept me calm that everything would be fine and it did. True North is lucky to have an employee like Paul.
Andrew from Toronto June 2015
Paul was able to tailor a product to meet my very difficult situation. He was wonderful to work with and was always available to go the extra mile to ensure that everything was done properly. I cannot recommend Paul highly enough!
Nelson from Ontario June 2015
I had spoken to several different mortgage brokers before finding Paul Siu, who immediately struck me as highly knowledgeable as well as concerned about our needs. We ultimately ended up with a very satisfactory product, thanks to Paul’s competent guidance. I would recommend him and True North Mortgage in a minute.
Cheryl from Ontario June 2015
Paul was very helpful and was awesome at securing our mortgage. Great company to deal with.
James from Ontario June 2015
Paul Siu is a great guy, he helped me to apply the best rate mortgage. He answered all questions quickly and solved problems carefully. Reliable person and reliable company.
Seokjin from Ontario June 2015
Paul Siu made me convinced that TNM was reliable and helped me a lot when I was skeptical about TNM. He was kind, friendly, professional and prompt to respond my queries with good explanation always. He was amazing and I highly recommend him.
Michael from Ontario June 2015
Paul made me very comfortable with my mortgage. He was constantly fighting to get me a better rate. He was very easy to work with and very trustworthy. Very professional and he follows through and keeps you up to date with what is happening. Highly recommended.
John from Montrea August 2012
Not only did Steven get me the best interest rate possible on the market, but the personal service was great. When the bank's loans officer needed some additional information, Steven was immediately available on the phone to resolve the problem on the spot. Highly recommend.
Vickie from Montreal August 2012
Steven, Working with you on my mortgage was an entirely pleasurable experience. You were clear, helpful, informative and efficient! Thank you!
Alexander & Lisa from Montreal August 2012
Thanks so much for helping us to obtain a mortgage and assisting us through the ups and downs of the process. We really appreciate it. Thanks again!
George and Irene August 2012
Working with Steven Levine was a real pleasure. He was efficient and personable whenever we had to deal with him, always returning phone calls and following up promptly.We strongly recommend Steven and will surely deal with him when it is time to renew our mortgage.
Faroq from Montreal November 2012
I went to a couple of banks and was unsuccessful in obtaining a mortgage. Thankfully I met Steven at True North Mortgage, not only was he able to quickly get me approved, but he got me an amazing mortgage rate along with it!
Jim from Halifax August 2014
Kelly, I just wanted to take a moment to thank you for all your help in the mortgage process. It was daunting, and confusing at times, but you were certainly a bright spot. You went far and away beyond your job description to help us in so many ways. In short, you were great.
Nick from Sydney September 2012
Thanks for everything Kelly. We are very happy with our new mortgage agreement.
Donavan from Nova Scotia December 2012
As I'm sure you're aware in this day and age, customer service is almost extinct in most places. When I find someone who is as helpful, knowledgeable and communicates in a comfortable non-pressuring manner as you have, I am more than happy to point people in the right direction
Lynda from Halifax June 2013
Thank you so much for your excellent service! We really appreciate it.
Dan & Laura from Dartmouth December 2013
And a particularly personal thanks for all the help and advice you've given us through this process. It's been so great to work with you!
Chris from Halifax February 2014
I can't thank you enough, you've been great this entire process. If I ever have any friends looking for a mortgage I will definitely send them your way.
Dan from Nova Scotia September 2016
Thank you very much for the great service. Was very apprehensive at first to do everything over the phone bit you made it extremely easy. See you in five years
James from Nova Scotia August 2016
Thanks Zack. Clara and I really appreciate the great service and always helpful attitude that you have provided us with. You are a fine representative of True North Mortgage company and we will be happy to recommend you to any of our friends or family planning a move down east.
Carrie from Nova Scotia September 2014
Zack, I really want to thank you for this entire experience. You are professional, patient, and really went the distance to get me the best deal I've seen. I will definitely do business with True North again - and certainly, pass this note along to your management team - you guys are doing a fabulous job!
Donavan from BC May 2017
Jamie was such a great help during, what was my first home buyers experience, a super stressful time. His most notable quality and what I valued the most was his responsiveness and reliability, which provided great relief on the morning of submitting my bid. As it was my first time getting a mortgage and buying a house, naturally I had questions, but Jamie was very patient and always answered respectfully and in a timely manner. Jamie, thank you so much again for your advice and professionalism. Your customer service was outstanding!
Kelvin from BC May 2017
I had been shopping around for my new mortgage and talked to a few mortgage lenders/brokers around the city. Some seem uninterested and were late to send out any information, while others seem arrogant because they had won awards. When I found True North Mortgage, I met up with Jamie and immediately he was very helpful and friendly. Easy to talk to and discuss with. Did not give an impression "I'm the best" attitude. That's the first thing I look for when working with someone. Someone that is not only humble but gets high results in their profession. It goes a long way. He secured for me no processing fee, no appraisal fee and cash back. Everything was seamless once I provided the necessary documents. I would highly recommend Jamie to whomever is looking for a mortgage broker. He's very prompt in responding to any questions.
Garfield and Lorriane From British Columbia February 2017
On behalf of my wife and I we want to thank you for your assistance in our refinancing our mortgage. Your kindness , professionalism and your hard work on our behalf is greatly appreciated. As soon as we inform you of our wishes you took care of our every financial need and we knew we were in good hands and our interests would be first and foremost. I would recommend you and your company for anyone needing a mortgage and for those who wanted to ensure they would be professionally represented. In all our years of dealing with mortgages we would rate you and your company #1. Once again thank you for making this experience enjoyable and for taking care of our every need.
Zach & Sonja M from British Columbia October 2015
Thanks Jamie! Sonja and I appreciate everything you've done for us and thanks for getting us a great rate. I will be sure to send you some referrals down the road.
Joan of British Columbia July 2015
Hi Jamie Thanks for handling this deal. You delivered! It closed without a hitch. Looking forward to a future deal with you and True North Mortgage.
Lori of North Vancouver July 2015
Hi Jamie, Just wanted to say that everything went smoothly. Thank you for all your help. It was a pleasure dealing with you!
Glen from Alberta June 2015
Hi Jamie I really appreciate your help with this. As usual, you did great and highly professional job for us!
Graham from Vancouver June 2015
Hi Jamie, We’ve decided that we will go with True North Mortgage. Honestly, I appreciate your tenacity and drive to make this happen. Thanks!
Elena from Yellowknife June 2015
Hi Jamie, both my lawyer and the banker said the rate you got was the lowest they had ever seen, so thank you for that! I appreciate all your hard work for us!
Jeff from Vancouver January 2015
Jaime was very helpful, comprehensive and diligent when he handled my mortgage. We bought a new house and sold our old one but the dates did not line up. We needed bridge financing between the two completion dates and our big blue bank was not able to handle the transition without a considerable amount of heavy lifting. Jaime and True North Mortgage came through for us with flying colors. Everything was completed remotely without me ever having to set up appointments or step away from my desk. They also gave us the best rate. So the big question is, why doesn't everyone get their mortgage from TNM?
Michael from Vancouver October 2014
Thanks very much Jamie, appreciate all your help. You'll definitely get some referrals from me.
Steve from Vancouver October 2014
I just wanted to say thanks for all your help. Great experience working with you and True North. Really appreciate it!
Sujoy from Surrey August 2014
Thank you for all your help, Chris and Jamie. We consider ourselves to be fortunate to have had you both to guide us through the process and make it seem simple. Wish you both the very best.
Bryan from Vancouver July 2014
Jamie, thanks again for all your help, you've restored my faith in mortgage brokers, and will recommend you to any of my clients going forward.
Phil from Vancouver July 2014
Thanks for such a quick response. You and your company have been amazing to deal with in this whole process. Greatly appreciate all your help.
Susan from Vancouver October 2013
Thanks Jamie. This was the best and fastest experience we have had in obtaining refinancing. Much appreciated.
Anish from Vancouver January 2014
Thank you sooo much Jamie . My family and I appreciate all of your help very much!
Nadia from Vancouver March 2014
The service and time you have provided to me over the last week has been truly appreciated! I am sure True North will be extremely successful with staff that provide the exceptional service as you have provided to me.
Howard from Vancouver April 2014
Thank you for your help through this process Jamie. I really appreciate the great service!
Rachael from Vancouver May 2014
Hi Jamie, I am so excited!!! Thank you so much for all your awesome help.
Irshad from BC May 2017
I am a small business owner for over a year. Where other brokers have not been able to commit a mortgage, TNM did an excellent job securing the mortgage for our first house. I am pleased to inform that Chris Rempel at the Metrotown location put in a great effort to make a strong application by asking for the right details for the banks to consider. For us it was a journey of many weeks but eventually True North Mortgage made it a success!
Seigo from BC May 2017
Our experience with True North Mortgage was amazing! Among the options, we got a product that suits our needs, and the rate was unbeatable. Thank you to Chris Rempel! We were very fortunate to have found him. After receiving a disappointing renewal offer letter from our existing lender, we started thinking about switching and encountered a True North Mortgage popup window showing great rates. We visited the Metrotown office, and lucky for us to meet Chris, a True professional with friendly manners. He is reliable, trustworthy, and was very patient with us. Looking forward to working with you again Chris! We are really happy working with True North Mortgage!
Martin from British Columbia January 2017
True North Mortgage has done an excellent job securing our last two mortgages. Chris Rempel and his team went above and beyond securing us the best rate which was much lower than the banks we bank with. Chris also went through the very fine details of what would happen if we cancelled mid term and calculated all the possible penalties we would encounter. We definitely recommend Chris at True North if you want a transparent, seamless and pain free mortgage without jumping through hoops.
Souvik from Vancouver December 2016
True north mortgage was very prompt and professional in their approach. On-boarding process was seamless. Highly recommend True north, keep up the good work. My mortgage renewal was facilitated by Chris Rempel, job well done.
Rene from Cranbrook December 2016
We would like to thank Chris at True North for making the mortgage part of our real estate transaction such a breeze. Chris is a real pro and very easy to work with. He takes what can be a complicated process and make it seem so easy. Chris explained everything in detail and always responded to every question promptly. If you need help with a mortgage, we highly recommend Chris. We should know. This is the third time we have used his services and every time it's been a positive experience.
Chris from Vancouver November 2016
This is the 3rd time I’ve used True North Mortgage. There’s many reasons I keep coming back. Chris Rempel and his team do an OUTSTANDING job everytime. The 1-on-1 service, their ability to consistently find the lowest rates available, and friendly professionalism are a winning combination for me and my wife. TRULY THE BEST! I’d give them a million stars if I could. 5 isn’t enough!
B.J. from Vancouver May 2016
Chris Rempel was beyond fantastic. We decided to deal with him from a distance because he was so good. He went above and beyond to provide us with great options and in the end an enviable mortgage rate. Chris always made time for my questions and he was kind and patient and trustworthy. I would recommend using Chris to anyone.
Laura from Vancouver May 2016
I highly recommend True North Mortgage and will pass our broker's details onto all of our friends. Chris Rempel was exceptional. As first time home buyers, Chris helped us out in every aspect and went the extra mile to secure our mortgage at a great rate. As we live in a small town in BC, all contact was through the phone and e-mail. Chris always replied right away and kept us in the loop. Thanks for all of the help! A very happy customer.
Antonio from Vancouver April 2016
So, we get the mortgage papers all done yesterday. Mission accomplished. Thank you very much for your extremely professional work and such very pleasant customer service, was really a nice experience and of course I will use and refer your services in the future.
Prab from Vancouver April 2016
My experience with Chris Rempel and my realtor JD Horlings was exceptional from the very first meeting. I am a first time home buyer and wasn't familiar with the process at all. I asked a million questions and they were both very patient and answered all of my questions. They not only ensure that you feel supported during the entire process but also follow up with you after the purchase of your home to ensure that everything is going well. My sister recommended TN Realty as they helped her purchase her first home as well. I have absolutely no regrets! JD made the home buying process fun and less stressful. He listened to what I wanted and found the perfect condo. He walked me through every step of the process and he will definitely be my realtor for the rest of my real estate ventures. Thank you Chris and JD! - A Very Happy New Home Owner
Gerald from British Columbia August 2015
Just a quick note to say thanks to Chris for helping us with the financing of our new home. I have dealt with a regular bank for many many years but Chris was able to convince me of the benefits of dealing with True North. He was great to deal with and got things finalized in very short order. I highly recommend Chris and True North.
Alex and Flora from Vancouver February 2015
Dear Chris, please accept our sincere thanks for your great service. You have made this progress so smooth and simple. Your prompt response is amazing, application sent in a couple of hours with a feedback, this really gives us confidence that the broker is really doing the work. We will definitely refer other friends to you.
Lorraine & Mike from Vancouver October 2014
Just like that.... Done. Wow. Ur are the best. I will pass your name to everyone who will listen! Thank you so much for your help
Jayden from Vancouver October 2014
After waiting a very long period of time, my wife and I finally decided to purchase our first home for our family. This was a lengthy decision that left us with a feeling of uncertainty as to the timing and our affordability. Chris Rempel from True North Mortgage was one of the first people we spoke with regarding our new venture and we were sincerely impressed from the first conversation. Chris gave us confidence that the financing would work out well and lived up to his word as everything ran smoothly from the pre-approval to the closing. There was not even a hint of pressure at any time and I sincerely trusted that he and True North were acting in our best interest at all times. Chris and the True North team provided valuable peace of mind throughout the process and we have been extremely happy with our purchase and the terms of our mortgage. I have repeatedly recommended True North to anyone looking into purchasing or re-financing a home given True North's commitment to service and providing the best mortgage rates and terms. I have spent my career in the service industry and learned a lot from True North's business model and genuine care for their clients. Many thanks to Chris and the True North group. We trust the future will be bright for True North!!
Edwin from Vancouver October 2014
Thank you so much for your help in getting me this mortgage from start to finish. You are very professional and I will certainly use your services again in the future.
Sujoy from Surrey August 2014
Thank you for all your help, Chris and Jamie. We consider ourselves to be fortunate to have had you both to guide us through the process and make it seem simple. Wish you both the very best.
Sharleen from Vancouver July 2014
First National and you have been awesome and very patient through all this. Please know that I am so thankful and happy with all you have done and your expertise and professionalism.
Allan from Kelowna October 2013
A little hard to get a hold of someone initially, but once I did Chris Rempel took care of everything and was extremely prompt with all communication. He is really knowledgeable and clearly explained some of the finer points of mortgage contracts to me without wasting my time with the basics I was already familiar with. I had a really tight turn around time for a renewal and even though my existing bank threw us a couple curve balls I was never worried due to Chris' professionalism. In the end things were finalized with time to spare. Almost forgot to mention I got the best rate in the province, but I think that's almost a given with these guys.
Brian from Vancouver March 2014
Luckily I found Chris at True North Mortgage. When I did, I was facing the possibility of losing my dream house and my down payment . I had unfortunately dealt with an incompetent mortgage broker prior to finding out about True North. My previous broker told me I would not be able to get a mortgage due to an existing oil tank located on the property, and I would have to get private financing at a high rate of interest or I could just walk away losing my down payment. Not only did Chris get me a mortgage he got me a better rate. He worked quickly and kept me in the loop of what was happening. He is straight forward, honest, and responds quickly to all my inquires. I cannot say enough good things about him and would recommend him to anyone I know. He is a true professional. If you want good service and good rates, go see Chris. Sincerely, Brian
Sandeep from Surrey March 2014
Dude, you are the man. Thank-you so much for the help. Very happy with you guys and will recommend you to all. Thanks for everything.
Justin from Vancouver March 2014
Thanks Chris!!! I'm really happy with how things have gone - thanks so much for your help! Cant wait to move in!
Ian from Vancouver May 2014
Chris ... The house is great and everything has gone smoothly with the mortgage. Can't thank you enough for stepping us through this process! You guys are really a rock star team. Thanks again and if any of my friends need a broker I'll definitely be sending them your way.
Jeff from BC
Amazing brokerage! I am quite experienced in real estate and the service and quality of product was amazing. I was changing mortgages between companies and one of the brokers, Ken Xie, went well above and beyond what was necessary to not only get the deal done but at a lower rate than expected. Use this brokerage. They will save you money!
Natalie from BC
Broker Ken Xie made it really easy for me to understand the process. He was quick in response and helped in any way he can. He was really patient with me - I kept bugging him about everything and went to him whenever something came up. I really enjoyed working with him! Thanks so much for your help Ken!
Christine from BC June 2018
I just recently had the privledge of working with Jacky at TNM, amazing man who went the extra mile, returning calls, emails etc at any given time. It was a pleasure to have him and with going with TNM our lives are far more relaxed to enjoy the pleasures of life. I would highly recommend you do the same:)))
Dan from BC June 2018
Jacky provided an excellent rate, great knowledge, and wonderful service.
Lin from BC June 2018
I had very pleasant time with True North Mortgage dealing with my renewal. They helped me to find a very low interest rate lender and did a diligent follow-up. Strongly recommend to the others.
Christian from BC June 2018
Excellent and super fast service. I got a great rate. My contact Jacky Cheong was even answering my emails during his days off. Excellent communication. I strongly recommend them. Everything was done remotely. I was really impressed. I hope to stay with them until my property is fully paid.
Srikanth May 2018
I am Srikanth I recently purchased a townhome using TN mortgage and during the whole process I had a wonderful opportunity working with Jacky. Jacky asked me to give my feedback via google reviews however I am not a big fan of my profile in social media hence I had asked Jacky to forward his managers' contacts. Hence this email. I first met Jacky during early Jan 2018 for my mortgage. At that time I already had a mortgage approval from another bank. In my first conversation I was impressed by Jacky's professional and expert suggestions and went ahead with my preapproval as a backup. He also suggested TN reality for being my realtor. Over the past few months I had interacted with your team (Jacky and the Realtor) and I recently closed a deal. I am very happy with the support I received from Jacky. During the final phase of my offer, I also checked with other mortgage rates and I got a little better rates as well. I was seriously considering those options however in the end I was more confident going with TN as I know I would get support just like Jacky
Linda from BC May 2018
Thank-you Jacky for being so efficient in completing my mortgage in a week's time. I was so impressed in how quickly you responded to all my requests and how you responded to my emails on your days off. Also, you stepped in to contact my Notary to ensure all the documents were received, knowing this was a rush project. I will definitely be referring you to all my family and friends.
Craig from BC May 2018
Jacky was fantastic to deal with. He was extremely helpful in navigating the mortgage approval process and ensured that everything was in order throughout each step. I appreciated his thoroughness and responsiveness. I would definitely recommend Jacky!
Janet from BC April 2018
Thank you, Jacky Cheong, for helping us renew our mortgage in the most efficient way. He was very knowledgeable, professional, helpful and pleasant. He answered all our questions and emails promptly to let us know exactly what was happening and reassured us each step of the way that the renewal process is progressing accordingly. He also alerted us to what we should expect next. His clear instruction and guidance were invaluable as we were given much false information by our current bank lender. In the end, when all is said and done, Jacky's help made it a painless and positive experience. I definitely recommend TNM. Two thumbs up for great service!
David from BC March 2018
It was really a pleasure to have mortgage specialist Jacky Cheong help us with getting our first mortgage. Took the time to explain and answer any questions that we had, considering that we were first time home buyers, we definitely had a lot of questions! Very prompt in communication whether via the phone or email. Would definitely recommend to others looking to get a mortgage, the combined services of mortgage broker and realtor (Marion Sanchez was great too!) with cash rebates, can't be beat!
Bradley from BC March 2018
Jacky was very professional in all his dealings with me and clearly and patiently answered all my many questions. Far and away the best rate we could find.
Andrea from BC March 2018
Excellent, helpful, quick service. Jacky went above and beyond what is required. I live in a small town and the lawyer commented how "on the ball" the service was delivered.
Mantaran from BC February 2018
I had a great experience working with the team of True North Mortgage, Burnaby. Initially I had conversation with Andrew, he explained me every detail very patiently. Eventually I dealt with Jacky who was very professional and made sure every small detail is covered and explained that to me and we come up with a good deal. I would definitely like to work with them in future.
Derek from BC February 2018
Great service and professional!
Valerie from BC February 2018
I had a great experience working with True North Mortgage. My mortgage specialist was Jacky and he was easy to work with. He was quick, responsive, and he got me the best rate. I would definitely recommend him to everyone.
Jacky from BC February 2018
Our True North representative Jacky was very helpful, knowledgeable, friendly and got things done! It was a great experience working with him, and I highly recommend working with True North for your mortgage needs and getting Jacky to help you obtain your new home!
Brett from BC February 2018
Low rates, GREAT service. Made changing mortgage company's easy. Would totally recommend their service. Thanks again Jacky!
Gary from BC February 2018
Jacky Cheong was the one who helped me through the process of renewing my mortgage. He was very detailed and quick to respond to my emails. Highly recommended for those of you who want a much lower rate than what the banks are offering.
Darko from BC February 2018
I had to renew my mortgage so I went to True North Mortgage at Metrotown and worked with Jacky Cheong. Jacky is a great professional and wonderful person and I would certainly work with him again.
Nicole from BC January 2018
I really enjoyed the experience with Jacky Cheong at True North Mortgage. He is very knowledgeable and responsible. The whole process was very smooth and quick. I was informed of any updates immediately by Jacky. I will definitely come back in the future if I need to apply for mortgage and refer to my friends as well.
Catherine from BC January 2018
Jacky was very helpful. Everything was done quickly. I'm happy with my rate. Would highly recommend.
Yijie from BC January 2018
I did my mortgage with Jacky Cheong. He's very professional. I called and emailed him a lot of questions, and he answered them very fast even during late hours. The transaction was smooth. I had a good experience.
Peter from BC January 2018
I recently transferred and renewed my mortgage through True North Mortgage at Metrotown with Jacky Cheong. Initially I was working with another Mortgage Specialist and was told he was on vacation for a few weeks. Jacky was able to quickly pickup where we left off and delivered as promised. Had some issues where we needed to resubmit a few documents but everything was sorted out quickly. He kept me informed and updated through the entire process. Jacky is a great Mortgage Professional and I would do business again in the future.
Ashley from BC January 2018
My husband and I worked with Jacky throughout our mortgage process. Jacky was knowledgeable and responsive (even when he was supposed to be on vacation!) and his follow-through was fantastic. It was certainly above and beyond the service I was receiving with another bank prior to going in to True North. The rate was also good compared to what my current bank was offering. Looking forward to completing the process on our place and working with him in the future.
Daniel from BC January 2018
Jacky is the Mortgage Specialist who helped my wife and I with our first home purchase. We were very happy with his professionalism, the time he took to helpfully answer our many questions and speed with which he communicated. We found it useful to go into the store to talk with Jacky on a few occasions and he was easy to schedule time with for that. He’s very personable, listens well and always gives a balanced view without pushing his recommendations too strongly. We were also very happy with the realtor Marion who Jacky connected us with. I would have no hesitation in recommending Jacky and working with him again in future.
Katie from BC January 2018
JACKY has been very helpful and extremely knowledgeable. Thank you so much for making this whole mortgage process so easy!
Mahesh from BC December 2017
Best mortgage interest rates and excellent guidance. My mortgage specialist (Jacky Cheong) was super-fast and informative to clarify my queries. Definitely recommended.
Shalini from BC October 2017
Amazing very much appreciated jack's service
Tristan from BC December 2017
I worked with TN mortgage and also their partners TN realty to buy a townhouse. I was very happy with the service provided by our mortgage broker Jacky Cheong, he was available to answer all my questions and provide all the information I needed to complete the purchase. We got a good rate and everything moved quickly and smoothly. Thanks for helping us buy our first home Jacky!
Robert from BC December 2017
The low rates available through True North is only the beginning of the great things they offer. Having bought multiple properties and renewed mortgages with True North, I can say that they are truly professionals that will not disappoint you. Jacky and Chris are excellent to deal with, every time I would call they answer the phones! You are always made aware of exactly what is going on with your mortgage, no surprises just great service.
Tatiana from BC December 2017
Jacky Cheong of True North Mortgage help me and my husband with mortgage pre-approval and to obtain mortgage with the best rates possible. He was very fast at communicating and explaining the process, patiently answering the same questions over and over again! Jacky was always available at almost any time of day and night. He worked very quick and helped us reach our goal in just a few days! Jacky is highly recommended!
Kelvin from BC October 2017
I had an excellent experience with, Jacky, the broker, who helped me with pre-approval quoting and applying for a mortgage. The process was quick and simple.
Jeannie from BC October 2017
Jacky Cheong was very helpful and responded to all my questions quick. My mortgage situation was not straight forward but he handled it pretty well. A very knowledgeable guy with sense of humor. You won't go wrong if Jacky handles your mortgage.
Frank from BC September 2017
Jacky was quick, helpful and thorough in giving me a pre-approval for a mortgage. The pre-approval helped me win the offer on the place I was buying. After my offer to buy was accepted, Jacky took time outside of his work hours to get the ball rolling for my mortgage application, and he also quickly scheduled an appraisal of the property that True North covered. The rate that I received for my mortgage was also better than at other places. Thanks to Jacky and True North, my financing was accepted.
Erik from BC September 2017
Could not be happier or more impressed with how hard Jacky at TN worked to make sure our home buying process went smoothly and successfully. Highly recommended!
Rob from BC September 2017
Jacky has been great to deal with and fast to answer all my questions. Thanks True north!
Aminul from BC September 2017
Jacky was very friendly, knowledgeable and answered to all our questions with patience without giving us any expression of annoyance. His patience to answer all our enquiries made us go for True North instead of other financial institutions.
Ryan from BC September 2017
I am really satisfied with the service I got from True north mortgage. Jacky (my contact) was very knowledgeable and made my way very easy and clear to get the maximum amount of mortgage I could afford. I had checked almost all other financial institutes but his offer was incredibly above others.
Tim from BC September 2017
Jacky at True North Mortgage was a pleasure to work with and he found us a great rate on our new mortgage. I would highly recommend Jacky and True North Mortgage.
Whylie from BC August 2017
True North provided straight, honest and professional service.
Leighton from BC September 2017
Recently had a very positive experience at TNM. Jacky was 10/10 to work with.
Abhinandan from BC August 2017
Very good service, good rates. Mortgage Agent Jacky helped me nicely throughout the process, being a first time home buyer made it really easy and simple for me.
James from BC August 2017
Jacky Cheong was our mortgage broker. Very professional, hard-working, sometimes too much he answers his emails off hours even on his off days. This worked to our benefit because we were beating a tight deadline of 2 weeks of completion. He's been with us through the ups and downs and obstacles of our transaction. He kept up-to-date, there was almost no time to breathe. He can attest to this. We would probably not have gotten the house if it were not for his dedication and perseverance.
Bhaskar from BC August 2017
I am impressed with the professionalism of Jacky Cheong. He responded to my email instantly over the last 6 month and answered all the questions, I had as a first time home-buyer.I am very happy that he have helped me to get a very good rate for my mortgage. I will highly recommend Jacky and True North Mortgage!
Alysia from BC August 2017
Jacky was a very dedicated broker who literally worked night and day to get my mortgage app in and approved with the best possible rate. Will definitely recommend Jacky and True North Mortgage!
Samuel from BC August 2017
Very quick and very helpful very professional , fantastic rate also! I highly recommend, the mortgage went very smooth, all queries were answered promptly. Thanks I will come back for my next renewal.
Rayan from BC July 2017
Jacky Cheong from True North Mortgage helped me and he got me the best rate and he is really awesome. I would recommend him. He is the best!
Karen from BC July 2017
Jacky has been very helpful, professional and knowledgeable throughout the entire process, we are very happy with his service and highly recommended to anyone who's looking for a mortgage specialist that can get you the best rate!
Freeman from BC July 2017
Jacky went above and beyond with helping us with our mortgage. Being first time home buyers we were unfamiliar with the process, but he helped us through every step and fixed our problems when they came up. Thanks again Jacky for everything!
Moe from BC July 2017
I contacted True North after dealing with my with Credit Union("CU") for about 2 weeks trying to get pre approval for a new mortgage. The pre approval process with the CU seemed to be taking forever and there was a new requirement from the CU every second day. I was getting extremely nervous and frustrated as I had already sold my place and needed a pre approval right away to put an offer on a house that we really liked. I was worried that based on the CU delay, I would lose the house that we wanted. Frustrated, I submitted an online request for True North Mortgage to contact me so that I could at least get a second opinion. I was sceptical in the beginning as the CU had made the pre approval extremely difficult and I expected the same from True North Mortgage. I was very much mistaken in this regard. Mr. Jacky Cheong called me back right away and guided through the process. Somehow he made the process seamless and pre approved a reasonable figure as soon as he had all documents in his hands. It was right there, right then. There is no next day or next week business with True North, they deal with your request with lightening speed! I am sure that True North has other clients, however I was always made to feel that I was their one and only client and everyone in their office was paying 100% attention to me. To top it off, True North Mortgage was able to provide me an APR that was far better than what I would have received at the CU. Upon acceptance of my Buy offer, my mortgage was approved the next business day by the bank as they had everything they needed from Mr. Cheong. While speaking to the bank during the approval process, the bank agent advised that although he deals with several mortgage brokers but Mr. Cheong is the very best in the Industry. If you are in the market for a new mortgage, do not make the same mistake I did and waste your time with the bank or CU. Let Mr. Cheong do all the work for you and enjoy the best rate in the market. Buying a new home is the largest purchase we, as consumers, make and it can be very challenging. I am grateful that True North Mortgage and Mr. Cheong were my partners in this process and guided me at each step. Thank you Mr. Cheong and the True North Mortgage team!
Sam from BC June 2017
Got mortgage for my first and 2nd home. These guys know their work, got approval with-in 24 hours. Broker Peggy Wong and Jacky Cheong were professional, friendly and very informative. I will definitely recommend True North Mortgage. Keep up the good work!
Norberto from BC June 2017
We have had a great experience renewing our mortgage with True North. They have convenient hours and location ( we went on a Sunday afternoon) and great customer service. Jacky, our mortgage specialist, clarified all our questions, provided us with all the information we requested and followed up with us once we have made the decision to go with True North. Also, he walked us through the process of notifying our previous lender, and made all the arrangements, so we could sign our papers for our renewal, before we left for a planned trip.
Sheila from BC June 2017
I would like to once again thank you for all that you have done for Matthew and I in helping us find a New Mortgage. Your service was the very best that I have ever received. Right from the start you were friendly and professional and so quick in getting us a New Mortgage. I am so happy that I saw the True North Mortgage advertisement on my computer. I decided to take a better look and read the customer comments and everything people were stating about the True North Mortgage Brokers was all true. It only took a few days to have everything go thru. We are very happy we have gone with your service Jacky. Thank you Jacky Cheong for all your help. I look forward to seeing you again when it comes time for my next Mortgage renewal.
Donna from BC June 2017
I am a single mother, adult son with Autism who requires full care, work part-time and I needed to re-apply for my mortgage to hold full title. I called 2 lenders daily until I found someone to think outside the box. That lender was Tru North Mortgage. I had 100% confidence that if they couldn't find a lender they could break it down to what I needed to make it happen in the future. It was with great blessings it did happen and I now hold title to a house my Autistic son and his workers can call his home. Tru North Mortgage went above and beyond to stay connected and keep me informed. Jacky Cheong held my hand the entire way for which I am incredibly grateful. A true professional and caring lender. They don't take just the easy mortgages, they take the ones no other lender can figure out.
Tunde from BC May 2017
It was a pleasure to deal with Jacky at True North Mortgage, he was very professional, patients with all our questions and concerns. i cannot say enough about the wonderful service he provided. we will definitely go through him again with any of our mortgage needs and highly recommend him to others.
Sean from BC May 2017
Achieved significantly better rate than my own bank (or which I have a long standing relationship and former employee) and with much quicker turnaround time. Greatly exceeded expectations and would highly recommend.
Medhi from BC May 2017
Jacky Cheong is a real professional mortgage specialist. Dealing with Jacky is great, he takes care of all the details. Whenever I had a question, he was available even out of office hours.
Igjot from BC May 2017
I went to couple of brokers initially who were just delaying the mortgage process. Then after we put in the offer and had 7 days to remove subject, the broker backed out and said 2-3 banks have denied as Property Taxes are high and we cant afford it and was trying to sell me 1 year mortgage for much higher rates. When 2 days were left for subject removal, I went to True north mortgage and Jacky said I don’t see a reason why banks said no. In a total of maximum 5 hours he sent the offer letter yo me. Jacky is a superb guy and is really passionate. I highly recommend them.
Suzy from BC April 2017
Jacky Cheong at True North did a wonderful job in helping me secure a mortgage. Jacky was fast, knowledgeable and helped to de-mystify the process for me. Great service and I would highly recommend Jacky to everyone!
Stephen from BC April 2017
Jacky provided excellent service. He went above and beyond in getting our mortgage put through in a tight window time wise with the best rate available to us. Would definitely get Jacky to give me a hand again when my mortgage is up for renewal.
William from BC April 2017
Jacky Cheong has been phenomenal in terms of helping me get through my mortgage application. He was consistently helpful and worked with me to ensure that my application went smoothly! I would highly recommend him and this location if you are looking for helpful staff and great rates!
Judy from BC April 2017
Very impressed with the mortgage application process. I have used other mortgage brokers before and found True North to be very efficient in preparing your application. With other companies this process continued for days. Jacky Cheong did a super job. He provided great customer service and I will certainly go back to True North Mortgage for any other mortgage needs I may have. Thanks again.
Ellen from BC April 2017
Jacky has been a great mortgage specialist for helping me find the best rates. He has provided not only good services and suggestions but also prompt replies even when he is away from the office. When I called to ask for general information, everyone at the office was very patient and kind. Great services! Thank you Jacky!
Catalin from BC April 2017
We had a really positive experience with True North Mortgage and in dealing with Jacky Cheong. He was extremely efficient in completing the work and always in contact with us. I would recommend him and look forward to future interactions with this guy.
Jie from BC April 2017
Jacky is very proactive and effective to help us to anchor our mortgage. Excellent and thumbs up.
Xue from BC April 2017
I recently had a mortgage done with True North Mortgage and compared with the other banks, TNM offered way better rates and better loan amount. I would definitely go there again in the future! Jack was very quick in response, and he does his work well, and offer great customer service, I would recommend him to anyone.
Jane from BC April 2017
Jacky provides very efficient mortgage service to meet our tight deadline, even over the weekend and during his holiday. Excellent team support too. We'll refer your service to anyone who needs mortgage.
Sue from BC April 2017
Dealing with Jacky was wonderful. He answered all my questions and was very helpful, The process was very smooth.
Angela from BC March 2017
Jacky was absolutely amazing how he seamlessly, quickly and professionally processed my refinancing with True North. I have dealt with many people in different aspects of financing and have to say that I would highly recommend him for his expert knowledge and attentive to detail at True North! I will definitely call upon Jacky again in any future transactions!
Sheri from BC March 2017
We met with Jacky on a Monday afternoon and within the week we had a new home. True North had the best rates and Jacky made something that was daunting to us seem effortless. From start to finish it was a seamless process.
Darcie from BC March 2017
At True North Mortgage we worked with Jacky Cheong, he gave us wonderful service! He was Honest in what he was able to do for us and was very thorough. Returned all emails and phone calls right away and was always polite and in good spirits. Would definitely use them again as our own Bank, who we have been with for years, treated us very rudely. Thumbs up to True North!
Tyler from BC March 2017
Jacky was a pleasure to deal with. We secured our financing easily and with relatively little fuss, and overall it was a great experience.
Anne from BC March 2017
True North Mortgage acquired our family a competitive mortgage rate in a timely manner. We are please with the level of service that our broker Jacky Cheong offered; friendly, professional, and efficient. Thank you, from the Pimenta family.
Kishalay from BC March 2017
Jacky Cheong took the stress out of a complex mortgage renewal off me. Very smooth and professional execution, frequent follow ups and of course got me some great rates! Thank you Jacky!
Tim from BC March 2017
Went in and the brokers there were very friendly and helpful. Jacky set up with an excellent rate with zero hassle. Good communication on what documents were needed, and the steps to follow for the mortgage.
Bing from BC March 2017
Ken and Jacky have done an excellent job in facilitating my mortgage application. Highly recommend them!
Hyunwho from BC March 2017
Jacky was a very easy to talk and always respond to my email right away during his work hours. I would recommend him for anyone looking for a better rate and better customer service.
Alice from BC February 2017
True North has been very helpful in helping me set up my mortgage. The representative I had dealt with (Jacky Cheong) was very helpful and he was really quick in giving me a response. He was very thorough and he made excellent efforts to check in and follow up! Thank you for all you help!
Shelley from BC February 2017
Jacky was exceptional in his service during our mortgage application. He was very personable, and extremely prompt in responding to calls or emails. Fantastic experience and I would highly recommend!
Luciano from BC February 2017
Jacky was a pleasure to work with from the beginning to end. He helped find me a great rate for my rental property, and beat the best rate out there that his competitor was offering. His professionalism and prompt replies to emails is second to none. Hope to work with Jackie again in the future as going through the paperwork process is seamless, and his direction to getting things dome on time seemed smooth, without stress. Very good person to deal with. I highly recommend him.
Chu from BC February 2017
We worked with Jacky C. to discuss mortgage options and he was very knowledgeable and most importantly very prompt as we needed to view our options in a tight deadline. He is helpful and up front about any questions you present to him, he will cater to your needs to help you make the choice that fits you.
Jill from BC February 2017
Amazing brokers! Jacky Cheong got us an excellent rate, walked us through the process as first time home buyers and answered all our questions (even on weekends)! Great experience, we would not hesitate to use them again.
Radovan from BC February 2017
Jacky Cheong is very easy to work with and answered all of our questions very quickly, it was a pleasure working with him. I recommend True North Mortgage.
Trang from BC February 2017
True North is a great mortgage broker. Jacky provided me with honest opinions and step to step advice when getting my mortgage application completed. I definitely recommend their services for anyone looking to buy.
Winnie from BC January 2017
Jacky Cheong provided great help for me. As first time home buyer, I asked him tons of questions, and even email him in his day offs. Jacky Cheong was very patient, went above and beyond to provide extra help for me. I would recommend him to anyone who is looking for a good mortgage broker!
Karen from BC January 2017
Jacky was very helpful and professional towards getting me my first mortgage. Highly recommend!
Kal from BC January 2017
Worked with Jacky who was great. Did all the hard work and I just had to answer emails. Got great rates will use again in the future! Much more helpful then a bank.
Clement from BC December 2016
Absolutely great place - my specialist Jacky was very helpful and stayed on top of everything, helped me overcome any difficulties and provided great service and rates. Easy to transact with them via email. I thoroughly recommend them to anyone shopping around for good rates and friendly service.
Viet from BC November 2016
I was helped by Jacky Cheong at True North branch in Metrotown, Burnaby. He helped us closed on our first home. He was fast, professional and straightforward. I would definitely refer family and friends to True North for their future mortgages.
Sen from BC November 2016
Jacky Cheong is our savior! We needed a fast approval for a complicated refinancing situation and he got it done for us. The whole process was very smooth and extremely pleasant. Jacky is super knowledgeable in what he does, very friendly, and prompt in everything he does. He is the specialist to see! Highly recommended! Thank you so much for the awesome awesome awesome service!
Corey from BC October 2016
Jacky was very knowledgeable, and helpful with our mortgage! He was always on top of any questions we had. I would recommend Jacky and True North to anyone who is looking for great rates and service!
Danilyn from BC October 2016
Excellent service!! Thanx Jacky for all your prompt responses!!
Great from BC October 2016
So easy to deal with True north and get response very quickly. My Mortgage renewal experience with True North seems excellent and hassle free. And its all made possible by Jacky Cheong. Thank you so much.
Scott from BC September 2016
Excellent experience with their broker Jacky Cheong.
Graeme from BC October 2016
We went to True North with a financial goal in mind that hadn't been realized by our previous lender. Jacky listened, took action, and quickly found a lender that provided us with exactly the product we were looking for. Many thanks Jacky for your professionalism and quick positive results.
Bonnie from BC October 2016
Jacky Cheong provided very good service and effectually resolved my problem within 24 hour which was excellent and l am very impressed ! Thanks again Jacky!
Ru from BC September 2016
Jackie Cheong and Chris Rempel were both extremely helpful in getting me set up with the best mortgage rate possible -- very professional and prompt in responding to my questions, and providing updates regarding the status of my application. Their efficient work resulted in the mortgage application being approved quickly. I would most definitely recommend True North Mortgage to anyone, as they are indeed a broker firm that offers high level and quality service.
Labros from BC October 2016
Jacky was awesome securing my mortgage. He provided all scenarios to prep you for the good and the bad, and in the long run was able to provide the service that I needed with a great rate on a mortgage. Easy to talk to and followed up on every call and email, even on his days off. A big Thank You to Jacky and his team.
Tim from BC October 2016
We worked with Jacky from Truth North Mortgage. He was extremely helpful and was always willing to help and answer our questions. We first dealt with Jacky through email communication. His response time was very prompt. We later met with Jacky at the Metrotown location. He was very nice and walked us through the process. We were very happy with the rate we received and would recommend Jacky from True North Mortgage to our friends and family.