Burnaby Mortgage Broker - Metropolis at Metrotown
Unit 1143 - 4700 Kingsway
Burnaby, BC, V5H 4M1
Monday - Friday:
8:30 am – 9 pm
10-9 Sat, 11–7 Sun
True North Mortgage - Burnaby - Metropolis at Metrotown
True North Mortgage's newest store is located in the 2nd biggest mall in Canada: Metropolis at Metrotown. We are located at:
Unit 1143 - 4700 Kingsway, Burnaby BC
Between Willingdon and Royal Oak. The mall is close to Highway #1, and has a direct connection to the Skytrain as well as the TransLink Bus Loop. You can find our unit (1143) across the hall from the Superstore on the Ground Level of the mall.
Our experienced staff are here to serve Burnaby and its surrounding neighbourhoods in Mandarin, Cantonese and English. Please don’t hesitate to stop by or give us a call for help on any of your mortgage needs!
Feel free to contact the Burnaby/Metrotown mall location at 778-654-7931 or toll free at 1-877-210-5664. We hope to see you soon!
True North Mortgage - Metropolis at Metrotown
Unit 1143 - 4700 Kingsway
Burnaby, BC, V5H 4M1
We recently purchased our first home, and Jacky Cheong was extremely helpful throughout the process. He was quick to reply, answered all of our questions (we had lots!), and helped us get the best rate available. We were nervous obtaining a mortgage for the first time, Jacky was always positive and took the time to address our concerns (even contacting us on his day off). I would highly recommend Jacky to anyone looking for a mortgage broker at True North Mortgage.
- Sara from BC, August 2018
I have used true north mortgage a few times and they have been excellent, especially on time sensitive cases. I highly recommend them if you are looking for mortgage related products. Jacky is friendly and easy to work with. A+++
- Vincent from BC, August 2018
Great experience working with Jacky to renew my mortgage. Jacky is always giving me quick and professional response.
- Joyce from BC, August 2018
Smooth process - responded quite fast.
- Gene from BC, August 2018
Jacky responses my email really fast and very professional. I was able to refinance my mortgage in a very short period of time.
- Judy from BC, August 2018
I had a great experience at TNM and really appreciated the professionalism from my mortgage specialist, Jacky Cheong. He was incredibly helpful in his follow up, diligence, articulate demeanour, attention to detail, and timeliness. The transfer of my mortage from another lender went as smooth as possible with his help. Highly recommended!!!!
- Jenny from BC, August 2018
Highly recommended. Jacky went through great lengths to have my mortgage completed even though it was his day off. I couldn't be more satisfied. He was thorough in every step of the process and answered any questions and concerns. 5 out 5 stars.
- Billy from BC, August 2018
Jacky was really helpful, supportive and fast. I really appreciate his effort of getting our mortgage approved very fast! Thanks a lot Jacky & TNM!
- Ahmad from BC, July 2018
Jacky done a good job, thanks your effort.
- Helena from BC, July 2018
I'm first time home buyer, from what I understand, it's a very stressful process and it is, no doubt about that... but thru it all my mortgage Broker Jacky C have been just phenomenal to work with when it come helping me with the financing part of the whole thing. Of course, at time it's still stressful (as all first time experience should be), but all in all I feel confident with them on my side. As far as getting the best mortgage rates goes, I had shop at a lot of places before deciding to go with True North Mortgage so I'm pretty sure for me that they are one of the best, if not the best. If you're looking for a mortgage broker; sure shop around if you want, just make sure you don't forget to check out these guys. I'm sure everyone at True North are awesome, but Jacky C is my guy and he does amazing work, definitely the first place I'll come to next time for all my Mortgage needs :) Thanks guys,
- Eua from BC, July 2018
Had a wonderful experience working with Jacky Cheong! He is professional, efficient, resourceful, trustworthy and respectful. He always reply my emails and answer my questions within few minutes. He helped me to get a great mortgage rate with good repayment terms. His professional work attitude and efficient communication impressed me. I will definitely work with him and TNM again and highly recommend to my friends.
- Daisy from BC, July 2018
Excellent and super fast service. I got a great rate. My contact Jacky Cheong was even answering my emails during his days off. Excellent communication. I strongly recommend them. Everything was done remotely. I was really impressed. I hope to stay with them until my property is fully paid.
- Christian from BC, June 2018
I had very pleasant time with True North Mortgage dealing with my renewal. They helped me to find a very low interest rate lender and did a diligent follow-up. Strongly recommend to the others.
- Lin from BC, June 2018
Jacky provided an excellent rate, great knowledge, and wonderful service.
- Dan from BC, June 2018
I just recently had the privledge of working with Jacky at TNM, amazing man who went the extra mile, returning calls, emails etc at any given time. It was a pleasure to have him and with going with TNM our lives are far more relaxed to enjoy the pleasures of life. I would highly recommend you do the same:)))
- Christine from BC, June 2018
Jacky was fantastic to deal with. He was extremely helpful in navigating the mortgage approval process and ensured that everything was in order throughout each step. I appreciated his thoroughness and responsiveness. I would definitely recommend Jacky!
- Craig from BC, May 2018
Thank-you Jacky for being so efficient in completing my mortgage in a week's time. I was so impressed in how quickly you responded to all my requests and how you responded to my emails on your days off. Also, you stepped in to contact my Notary to ensure all the documents were received, knowing this was a rush project. I will definitely be referring you to all my family and friends.
- Linda from BC, May 2018
I am Srikanth I recently purchased a townhome using TN mortgage and during the whole process I had a wonderful opportunity working with Jacky. Jacky asked me to give my feedback via google reviews however I am not a big fan of my profile in social media hence I had asked Jacky to forward his managers' contacts. Hence this email. I first met Jacky during early Jan 2018 for my mortgage. At that time I already had a mortgage approval from another bank. In my first conversation I was impressed by Jacky's professional and expert suggestions and went ahead with my preapproval as a backup. He also suggested TN reality for being my realtor. Over the past few months I had interacted with your team (Jacky and the Realtor) and I recently closed a deal. I am very happy with the support I received from Jacky. During the final phase of my offer, I also checked with other mortgage rates and I got a little better rates as well. I was seriously considering those options however in the end I was more confident going with TN as I know I would get support just like Jacky
- Srikanth, May 2018
Thank you, Jacky Cheong, for helping us renew our mortgage in the most efficient way. He was very knowledgeable, professional, helpful and pleasant. He answered all our questions and emails promptly to let us know exactly what was happening and reassured us each step of the way that the renewal process is progressing accordingly. He also alerted us to what we should expect next. His clear instruction and guidance were invaluable as we were given much false information by our current bank lender. In the end, when all is said and done, Jacky's help made it a painless and positive experience. I definitely recommend TNM. Two thumbs up for great service!
- Janet from BC, April 2018
Excellent, helpful, quick service. Jacky went above and beyond what is required. I live in a small town and the lawyer commented how "on the ball" the service was delivered.
- Andrea from BC, March 2018
Jacky was very professional in all his dealings with me and clearly and patiently answered all my many questions. Far and away the best rate we could find.
- Bradley from BC, March 2018
It was really a pleasure to have mortgage specialist Jacky Cheong help us with getting our first mortgage. Took the time to explain and answer any questions that we had, considering that we were first time home buyers, we definitely had a lot of questions! Very prompt in communication whether via the phone or email. Would definitely recommend to others looking to get a mortgage, the combined services of mortgage broker and realtor (Marion Sanchez was great too!) with cash rebates, can't be beat!
- David from BC , March 2018
I had to renew my mortgage so I went to True North Mortgage at Metrotown and worked with Jacky Cheong. Jacky is a great professional and wonderful person and I would certainly work with him again.
- Darko from BC, February 2018
Jacky Cheong was the one who helped me through the process of renewing my mortgage. He was very detailed and quick to respond to my emails. Highly recommended for those of you who want a much lower rate than what the banks are offering.
- Gary from BC, February 2018
Low rates, GREAT service. Made changing mortgage company's easy. Would totally recommend their service. Thanks again Jacky!
- Brett from BC, February 2018
Our True North representative Jacky was very helpful, knowledgeable, friendly and got things done! It was a great experience working with him, and I highly recommend working with True North for your mortgage needs and getting Jacky to help you obtain your new home!
- Jacky from BC, February 2018
I had a great experience working with True North Mortgage. My mortgage specialist was Jacky and he was easy to work with. He was quick, responsive, and he got me the best rate. I would definitely recommend him to everyone.
- Valerie from BC, February 2018
Great service and professional!
- Derek from BC, February 2018
I had a great experience working with the team of True North Mortgage, Burnaby. Initially I had conversation with Andrew, he explained me every detail very patiently. Eventually I dealt with Jacky who was very professional and made sure every small detail is covered and explained that to me and we come up with a good deal. I would definitely like to work with them in future.
- Mantaran from BC, February 2018
JACKY has been very helpful and extremely knowledgeable. Thank you so much for making this whole mortgage process so easy!
- Katie from BC, January 2018
Jacky is the Mortgage Specialist who helped my wife and I with our first home purchase. We were very happy with his professionalism, the time he took to helpfully answer our many questions and speed with which he communicated. We found it useful to go into the store to talk with Jacky on a few occasions and he was easy to schedule time with for that. He’s very personable, listens well and always gives a balanced view without pushing his recommendations too strongly. We were also very happy with the realtor Marion who Jacky connected us with. I would have no hesitation in recommending Jacky and working with him again in future.
- Daniel from BC, January 2018
My husband and I worked with Jacky throughout our mortgage process. Jacky was knowledgeable and responsive (even when he was supposed to be on vacation!) and his follow-through was fantastic. It was certainly above and beyond the service I was receiving with another bank prior to going in to True North. The rate was also good compared to what my current bank was offering. Looking forward to completing the process on our place and working with him in the future.
- Ashley from BC, January 2018
I recently transferred and renewed my mortgage through True North Mortgage at Metrotown with Jacky Cheong. Initially I was working with another Mortgage Specialist and was told he was on vacation for a few weeks. Jacky was able to quickly pickup where we left off and delivered as promised. Had some issues where we needed to resubmit a few documents but everything was sorted out quickly. He kept me informed and updated through the entire process. Jacky is a great Mortgage Professional and I would do business again in the future.
- Peter from BC, January 2018
I did my mortgage with Jacky Cheong. He's very professional. I called and emailed him a lot of questions, and he answered them very fast even during late hours. The transaction was smooth. I had a good experience.
- Yijie from BC, January 2018
Jacky was very helpful. Everything was done quickly. I'm happy with my rate. Would highly recommend.
- Catherine from BC, January 2018
I really enjoyed the experience with Jacky Cheong at True North Mortgage. He is very knowledgeable and responsible. The whole process was very smooth and quick. I was informed of any updates immediately by Jacky. I will definitely come back in the future if I need to apply for mortgage and refer to my friends as well.
- Nicole from BC, January 2018
Jacky Cheong of True North Mortgage help me and my husband with mortgage pre-approval and to obtain mortgage with the best rates possible. He was very fast at communicating and explaining the process, patiently answering the same questions over and over again! Jacky was always available at almost any time of day and night. He worked very quick and helped us reach our goal in just a few days! Jacky is highly recommended!
- Tatiana from BC, December 2017
The low rates available through True North is only the beginning of the great things they offer. Having bought multiple properties and renewed mortgages with True North, I can say that they are truly professionals that will not disappoint you. Jacky and Chris are excellent to deal with, every time I would call they answer the phones! You are always made aware of exactly what is going on with your mortgage, no surprises just great service.
- Robert from BC, December 2017
I worked with TN mortgage and also their partners TN realty to buy a townhouse. I was very happy with the service provided by our mortgage broker Jacky Cheong, he was available to answer all my questions and provide all the information I needed to complete the purchase. We got a good rate and everything moved quickly and smoothly. Thanks for helping us buy our first home Jacky!
- Tristan from BC, December 2017
Best mortgage interest rates and excellent guidance. My mortgage specialist (Jacky Cheong) was super-fast and informative to clarify my queries. Definitely recommended.
- Mahesh from BC, December 2017
Jacky Cheong was very helpful and responded to all my questions quick. My mortgage situation was not straight forward but he handled it pretty well. A very knowledgeable guy with sense of humor. You won't go wrong if Jacky handles your mortgage.
- Jeannie from BC, October 2017
I had an excellent experience with, Jacky, the broker, who helped me with pre-approval quoting and applying for a mortgage. The process was quick and simple.
- Kelvin from BC, October 2017
Amazing very much appreciated jack's service
- Shalini from BC, October 2017
Recently had a very positive experience at TNM. Jacky was 10/10 to work with.
- Leighton from BC, September 2017
Jacky at True North Mortgage was a pleasure to work with and he found us a great rate on our new mortgage. I would highly recommend Jacky and True North Mortgage.
- Tim from BC, September 2017
I am really satisfied with the service I got from True north mortgage. Jacky (my contact) was very knowledgeable and made my way very easy and clear to get the maximum amount of mortgage I could afford. I had checked almost all other financial institutes but his offer was incredibly above others.
- Ryan from BC, September 2017
Jacky was very friendly, knowledgeable and answered to all our questions with patience without giving us any expression of annoyance. His patience to answer all our enquiries made us go for True North instead of other financial institutions.
- Aminul from BC, September 2017
Jacky has been great to deal with and fast to answer all my questions. Thanks True north!
- Rob from BC, September 2017
Could not be happier or more impressed with how hard Jacky at TN worked to make sure our home buying process went smoothly and successfully. Highly recommended!
- Erik from BC, September 2017
Jacky was quick, helpful and thorough in giving me a pre-approval for a mortgage. The pre-approval helped me win the offer on the place I was buying. After my offer to buy was accepted, Jacky took time outside of his work hours to get the ball rolling for my mortgage application, and he also quickly scheduled an appraisal of the property that True North covered. The rate that I received for my mortgage was also better than at other places. Thanks to Jacky and True North, my financing was accepted.
- Frank from BC, September 2017
Very quick and very helpful very professional , fantastic rate also! I highly recommend, the mortgage went very smooth, all queries were answered promptly. Thanks I will come back for my next renewal.
- Samuel from BC, August 2017
Jacky was a very dedicated broker who literally worked night and day to get my mortgage app in and approved with the best possible rate. Will definitely recommend Jacky and True North Mortgage!
- Alysia from BC, August 2017
I am impressed with the professionalism of Jacky Cheong. He responded to my email instantly over the last 6 month and answered all the questions, I had as a first time home-buyer.I am very happy that he have helped me to get a very good rate for my mortgage. I will highly recommend Jacky and True North Mortgage!
- Bhaskar from BC, August 2017
Jacky Cheong was our mortgage broker. Very professional, hard-working, sometimes too much he answers his emails off hours even on his off days. This worked to our benefit because we were beating a tight deadline of 2 weeks of completion. He's been with us through the ups and downs and obstacles of our transaction. He kept up-to-date, there was almost no time to breathe. He can attest to this. We would probably not have gotten the house if it were not for his dedication and perseverance.
- James from BC, August 2017
Very good service, good rates. Mortgage Agent Jacky helped me nicely throughout the process, being a first time home buyer made it really easy and simple for me.
- Abhinandan from BC, August 2017
True North provided straight, honest and professional service.
- Whylie from BC, August 2017
I contacted True North after dealing with my with Credit Union("CU") for about 2 weeks trying to get pre approval for a new mortgage. The pre approval process with the CU seemed to be taking forever and there was a new requirement from the CU every second day. I was getting extremely nervous and frustrated as I had already sold my place and needed a pre approval right away to put an offer on a house that we really liked. I was worried that based on the CU delay, I would lose the house that we wanted. Frustrated, I submitted an online request for True North Mortgage to contact me so that I could at least get a second opinion. I was sceptical in the beginning as the CU had made the pre approval extremely difficult and I expected the same from True North Mortgage. I was very much mistaken in this regard. Mr. Jacky Cheong called me back right away and guided through the process. Somehow he made the process seamless and pre approved a reasonable figure as soon as he had all documents in his hands. It was right there, right then. There is no next day or next week business with True North, they deal with your request with lightening speed! I am sure that True North has other clients, however I was always made to feel that I was their one and only client and everyone in their office was paying 100% attention to me. To top it off, True North Mortgage was able to provide me an APR that was far better than what I would have received at the CU. Upon acceptance of my Buy offer, my mortgage was approved the next business day by the bank as they had everything they needed from Mr. Cheong. While speaking to the bank during the approval process, the bank agent advised that although he deals with several mortgage brokers but Mr. Cheong is the very best in the Industry. If you are in the market for a new mortgage, do not make the same mistake I did and waste your time with the bank or CU. Let Mr. Cheong do all the work for you and enjoy the best rate in the market. Buying a new home is the largest purchase we, as consumers, make and it can be very challenging. I am grateful that True North Mortgage and Mr. Cheong were my partners in this process and guided me at each step. Thank you Mr. Cheong and the True North Mortgage team!
- Moe from BC, July 2017
Jacky went above and beyond with helping us with our mortgage. Being first time home buyers we were unfamiliar with the process, but he helped us through every step and fixed our problems when they came up. Thanks again Jacky for everything!
- Freeman from BC, July 2017
Jacky has been very helpful, professional and knowledgeable throughout the entire process, we are very happy with his service and highly recommended to anyone who's looking for a mortgage specialist that can get you the best rate!
- Karen from BC, July 2017
Jacky Cheong from True North Mortgage helped me and he got me the best rate and he is really awesome. I would recommend him. He is the best!
- Rayan from BC, July 2017
I am a single mother, adult son with Autism who requires full care, work part-time and I needed to re-apply for my mortgage to hold full title. I called 2 lenders daily until I found someone to think outside the box. That lender was Tru North Mortgage. I had 100% confidence that if they couldn't find a lender they could break it down to what I needed to make it happen in the future. It was with great blessings it did happen and I now hold title to a house my Autistic son and his workers can call his home. Tru North Mortgage went above and beyond to stay connected and keep me informed. Jacky Cheong held my hand the entire way for which I am incredibly grateful. A true professional and caring lender. They don't take just the easy mortgages, they take the ones no other lender can figure out.
- Donna from BC, June 2017
I would like to once again thank you for all that you have done for Matthew and I in helping us find a New Mortgage. Your service was the very best that I have ever received. Right from the start you were friendly and professional and so quick in getting us a New Mortgage. I am so happy that I saw the True North Mortgage advertisement on my computer. I decided to take a better look and read the customer comments and everything people were stating about the True North Mortgage Brokers was all true. It only took a few days to have everything go thru. We are very happy we have gone with your service Jacky. Thank you Jacky Cheong for all your help. I look forward to seeing you again when it comes time for my next Mortgage renewal.
- Sheila from BC, June 2017
We have had a great experience renewing our mortgage with True North. They have convenient hours and location ( we went on a Sunday afternoon) and great customer service. Jacky, our mortgage specialist, clarified all our questions, provided us with all the information we requested and followed up with us once we have made the decision to go with True North. Also, he walked us through the process of notifying our previous lender, and made all the arrangements, so we could sign our papers for our renewal, before we left for a planned trip.
- Norberto from BC, June 2017
Got mortgage for my first and 2nd home. These guys know their work, got approval with-in 24 hours. Broker Peggy Wong and Jacky Cheong were professional, friendly and very informative. I will definitely recommend True North Mortgage. Keep up the good work!
- Sam from BC, June 2017
I went to couple of brokers initially who were just delaying the mortgage process. Then after we put in the offer and had 7 days to remove subject, the broker backed out and said 2-3 banks have denied as Property Taxes are high and we cant afford it and was trying to sell me 1 year mortgage for much higher rates. When 2 days were left for subject removal, I went to True north mortgage and Jacky said I don’t see a reason why banks said no. In a total of maximum 5 hours he sent the offer letter yo me. Jacky is a superb guy and is really passionate. I highly recommend them.
- Igjot from BC, May 2017
Jacky Cheong is a real professional mortgage specialist. Dealing with Jacky is great, he takes care of all the details. Whenever I had a question, he was available even out of office hours.
- Medhi from BC, May 2017
Achieved significantly better rate than my own bank (or which I have a long standing relationship and former employee) and with much quicker turnaround time. Greatly exceeded expectations and would highly recommend.
- Sean from BC, May 2017
It was a pleasure to deal with Jacky at True North Mortgage, he was very professional, patients with all our questions and concerns. i cannot say enough about the wonderful service he provided. we will definitely go through him again with any of our mortgage needs and highly recommend him to others.
- Tunde from BC, May 2017
Our experience with True North Mortgage was amazing! Among the options, we got a product that suits our needs, and the rate was unbeatable. Thank you to Chris Rempel! We were very fortunate to have found him. After receiving a disappointing renewal offer letter from our existing lender, we started thinking about switching and encountered a True North Mortgage popup window showing great rates. We visited the Metrotown office, and lucky for us to meet Chris, a True professional with friendly manners. He is reliable, trustworthy, and was very patient with us. Looking forward to working with you again Chris! We are really happy working with True North Mortgage!
- Seigo from BC, May 2017
I am a small business owner for over a year. Where other brokers have not been able to commit a mortgage, TNM did an excellent job securing the mortgage for our first house. I am pleased to inform that Chris Rempel at the Metrotown location put in a great effort to make a strong application by asking for the right details for the banks to consider. For us it was a journey of many weeks but eventually True North Mortgage made it a success!
- Irshad from BC, May 2017
Dealing with Jacky was wonderful. He answered all my questions and was very helpful, The process was very smooth.
- Sue from BC, April 2017
Jacky provides very efficient mortgage service to meet our tight deadline, even over the weekend and during his holiday. Excellent team support too. We'll refer your service to anyone who needs mortgage.
- Jane from BC, April 2017
I recently had a mortgage done with True North Mortgage and compared with the other banks, TNM offered way better rates and better loan amount. I would definitely go there again in the future! Jack was very quick in response, and he does his work well, and offer great customer service, I would recommend him to anyone.
- Xue from BC, April 2017
Jacky is very proactive and effective to help us to anchor our mortgage. Excellent and thumbs up.
- Jie from BC, April 2017
We had a really positive experience with True North Mortgage and in dealing with Jacky Cheong. He was extremely efficient in completing the work and always in contact with us. I would recommend him and look forward to future interactions with this guy.
- Catalin from BC, April 2017
Jacky has been a great mortgage specialist for helping me find the best rates. He has provided not only good services and suggestions but also prompt replies even when he is away from the office. When I called to ask for general information, everyone at the office was very patient and kind. Great services! Thank you Jacky!
- Ellen from BC, April 2017
Very impressed with the mortgage application process. I have used other mortgage brokers before and found True North to be very efficient in preparing your application. With other companies this process continued for days. Jacky Cheong did a super job. He provided great customer service and I will certainly go back to True North Mortgage for any other mortgage needs I may have. Thanks again.
- Judy from BC, April 2017
Jacky Cheong has been phenomenal in terms of helping me get through my mortgage application. He was consistently helpful and worked with me to ensure that my application went smoothly! I would highly recommend him and this location if you are looking for helpful staff and great rates!
- William from BC, April 2017
Jacky provided excellent service. He went above and beyond in getting our mortgage put through in a tight window time wise with the best rate available to us. Would definitely get Jacky to give me a hand again when my mortgage is up for renewal.
- Stephen from BC, April 2017
Jacky Cheong at True North did a wonderful job in helping me secure a mortgage. Jacky was fast, knowledgeable and helped to de-mystify the process for me. Great service and I would highly recommend Jacky to everyone!
- Suzy from BC, April 2017
Jacky was a very easy to talk and always respond to my email right away during his work hours. I would recommend him for anyone looking for a better rate and better customer service.
- Hyunwho from BC, March 2017
Ken and Jacky have done an excellent job in facilitating my mortgage application. Highly recommend them!
- Bing from BC, March 2017
Went in and the brokers there were very friendly and helpful. Jacky set up with an excellent rate with zero hassle. Good communication on what documents were needed, and the steps to follow for the mortgage.
- Tim from BC, March 2017
Jacky Cheong took the stress out of a complex mortgage renewal off me. Very smooth and professional execution, frequent follow ups and of course got me some great rates! Thank you Jacky!
- Kishalay from BC, March 2017
True North Mortgage acquired our family a competitive mortgage rate in a timely manner. We are please with the level of service that our broker Jacky Cheong offered; friendly, professional, and efficient. Thank you, from the Pimenta family.
- Anne from BC, March 2017
Jacky was a pleasure to deal with. We secured our financing easily and with relatively little fuss, and overall it was a great experience.
- Tyler from BC, March 2017
At True North Mortgage we worked with Jacky Cheong, he gave us wonderful service! He was Honest in what he was able to do for us and was very thorough. Returned all emails and phone calls right away and was always polite and in good spirits. Would definitely use them again as our own Bank, who we have been with for years, treated us very rudely. Thumbs up to True North!
- Darcie from BC, March 2017
We met with Jacky on a Monday afternoon and within the week we had a new home. True North had the best rates and Jacky made something that was daunting to us seem effortless. From start to finish it was a seamless process.
- Sheri from BC, March 2017
Jacky was absolutely amazing how he seamlessly, quickly and professionally processed my refinancing with True North. I have dealt with many people in different aspects of financing and have to say that I would highly recommend him for his expert knowledge and attentive to detail at True North! I will definitely call upon Jacky again in any future transactions!
- Angela from BC, March 2017
True North is a great mortgage broker. Jacky provided me with honest opinions and step to step advice when getting my mortgage application completed. I definitely recommend their services for anyone looking to buy.
- Trang from BC, February 2017
Jacky Cheong is very easy to work with and answered all of our questions very quickly, it was a pleasure working with him. I recommend True North Mortgage.
- Radovan from BC, February 2017
Amazing brokers! Jacky Cheong got us an excellent rate, walked us through the process as first time home buyers and answered all our questions (even on weekends)! Great experience, we would not hesitate to use them again.
- Jill from BC, February 2017
We worked with Jacky C. to discuss mortgage options and he was very knowledgeable and most importantly very prompt as we needed to view our options in a tight deadline. He is helpful and up front about any questions you present to him, he will cater to your needs to help you make the choice that fits you.
- Chu from BC, February 2017
Jacky was a pleasure to work with from the beginning to end. He helped find me a great rate for my rental property, and beat the best rate out there that his competitor was offering. His professionalism and prompt replies to emails is second to none. Hope to work with Jackie again in the future as going through the paperwork process is seamless, and his direction to getting things dome on time seemed smooth, without stress. Very good person to deal with. I highly recommend him.
- Luciano from BC, February 2017
Jacky was exceptional in his service during our mortgage application. He was very personable, and extremely prompt in responding to calls or emails. Fantastic experience and I would highly recommend!
- Shelley from BC, February 2017
True North has been very helpful in helping me set up my mortgage. The representative I had dealt with (Jacky Cheong) was very helpful and he was really quick in giving me a response. He was very thorough and he made excellent efforts to check in and follow up! Thank you for all you help!
- Alice from BC, February 2017
Worked with Jacky who was great. Did all the hard work and I just had to answer emails. Got great rates will use again in the future! Much more helpful then a bank.
- Kal from BC, January 2017
Jacky was very helpful and professional towards getting me my first mortgage. Highly recommend!
- Karen from BC, January 2017
Jacky Cheong provided great help for me. As first time home buyer, I asked him tons of questions, and even email him in his day offs. Jacky Cheong was very patient, went above and beyond to provide extra help for me. I would recommend him to anyone who is looking for a good mortgage broker!
- Winnie from BC, January 2017
True North Mortgage has done an excellent job securing our last two mortgages. Chris Rempel and his team went above and beyond securing us the best rate which was much lower than the banks we bank with. Chris also went through the very fine details of what would happen if we cancelled mid term and calculated all the possible penalties we would encounter. We definitely recommend Chris at True North if you want a transparent, seamless and pain free mortgage without jumping through hoops.
- Martin from British Columbia, January 2017
Absolutely great place - my specialist Jacky was very helpful and stayed on top of everything, helped me overcome any difficulties and provided great service and rates. Easy to transact with them via email. I thoroughly recommend them to anyone shopping around for good rates and friendly service.
- Clement from BC, December 2016
We would like to thank Chris at True North for making the mortgage part of our real estate transaction such a breeze. Chris is a real pro and very easy to work with. He takes what can be a complicated process and make it seem so easy. Chris explained everything in detail and always responded to every question promptly. If you need help with a mortgage, we highly recommend Chris. We should know. This is the third time we have used his services and every time it's been a positive experience.
- Rene from Cranbrook, December 2016
True north mortgage was very prompt and professional in their approach. On-boarding process was seamless. Highly recommend True north, keep up the good work. My mortgage renewal was facilitated by Chris Rempel, job well done.
- Souvik from Vancouver, December 2016
Jacky Cheong is our savior! We needed a fast approval for a complicated refinancing situation and he got it done for us. The whole process was very smooth and extremely pleasant. Jacky is super knowledgeable in what he does, very friendly, and prompt in everything he does. He is the specialist to see! Highly recommended! Thank you so much for the awesome awesome awesome service! :)
- Sen from BC, November 2016
I was helped by Jacky Cheong at True North branch in Metrotown, Burnaby. He helped us closed on our first home. He was fast, professional and straightforward. I would definitely refer family and friends to True North for their future mortgages.
- Viet from BC, November 2016
This is the 3rd time I’ve used True North Mortgage. There’s many reasons I keep coming back. Chris Rempel and his team do an OUTSTANDING job everytime. The 1-on-1 service, their ability to consistently find the lowest rates available, and friendly professionalism are a winning combination for me and my wife. TRULY THE BEST! I’d give them a million stars if I could. 5 isn’t enough!
- Chris from Vancouver, November 2016
We worked with Jacky from Truth North Mortgage. He was extremely helpful and was always willing to help and answer our questions. We first dealt with Jacky through email communication. His response time was very prompt. We later met with Jacky at the Metrotown location. He was very nice and walked us through the process. We were very happy with the rate we received and would recommend Jacky from True North Mortgage to our friends and family.
- Tim from BC, October 2016
Jacky was awesome securing my mortgage. He provided all scenarios to prep you for the good and the bad, and in the long run was able to provide the service that I needed with a great rate on a mortgage. Easy to talk to and followed up on every call and email, even on his days off. A big Thank You to Jacky and his team.
- Labros from BC, October 2016
Jacky Cheong provided very good service and effectually resolved my problem within 24 hour which was excellent and l am very impressed ! Thanks again Jacky!
- Bonnie from BC, October 2016
We went to True North with a financial goal in mind that hadn't been realized by our previous lender. Jacky listened, took action, and quickly found a lender that provided us with exactly the product we were looking for. Many thanks Jacky for your professionalism and quick positive results.
- Graeme from BC, October 2016
So easy to deal with True north and get response very quickly. My Mortgage renewal experience with True North seems excellent and hassle free. And its all made possible by Jacky Cheong. Thank you so much.
- Great from BC, October 2016
Excellent service!! Thanx Jacky for all your prompt responses!!
- Danilyn from BC, October 2016
Jacky was very knowledgeable, and helpful with our mortgage! He was always on top of any questions we had. I would recommend Jacky and True North to anyone who is looking for great rates and service!
- Corey from BC, October 2016
Being a realtor, I have many options in choosing mortgage brokers. After careful review I selected Laurie Mapes from True North Mortgage. Her expertise really came through with her efficient emails and call backs. For anyone looking for a Mortgage, I would highly recommend Laurie and will recommend her to all my future clients.
- Mike from Vancouver, September 2016
Just a note to tell you that I was very impressed with the service I got from Laurie Mapes from True North Mortgage, I looked her up on the internet, we needed to get a refinance done. She was so quick and efficient. She got us a very good deal with excellent rates, within a couple of days. What most impressed me with her was her quickness in responding to any and all questions I had. Even though I am sure she gets the same questions every day. She was very knowledgeable and thorough. I would not hesitate to recommend her to any of my friends and colleagues. Thanks Laurie, you made getting a mortgage painless and stress free.
- Surge from Vancouver, September 2016
Jackie Cheong and Chris Rempel were both extremely helpful in getting me set up with the best mortgage rate possible -- very professional and prompt in responding to my questions, and providing updates regarding the status of my application. Their efficient work resulted in the mortgage application being approved quickly. I would most definitely recommend True North Mortgage to anyone, as they are indeed a broker firm that offers high level and quality service.
- Ru from BC, September 2016
Excellent experience with their broker Jacky Cheong.
- Scott from BC, September 2016
Had the pleasure of working with Laurie Mapes at True North Mortgage. My deal was a refinance where I wanted to pull a little equity. Laurie worked tirelessly to find the best lender and interest rate for my situation. Even when the first lender let us down Laurie persevered and was able to secure a better deal through a more well known institution. Laurie's follow through with timeline commitments, availability and overall professionalism are unprecedented within my experience in the lending world. I have no doubt she will continue to help many prospective clients and that I myself will be a repeat client in five years. Thanks for everything Laurie :-)
- Joseph from Vancouver, May 2016
Just recently, I purchased my first home. Laurie made the process of getting a mortgage approval much easier for me and ensured that I understood the process. I feel as though she is a huge addition to your team as her level of professionalism and how she handles client needs exceeded my expectations. She worked very diligently in getting the mortgage for me. She went the extra mile by alleviating my stress during this major time of change in my life. I will be sure to refer friends and colleagues to your firm in the future.
- Jennifer from Vancouver, May 2016
I highly recommend True North Mortgage and will pass our broker's details onto all of our friends. Chris Rempel was exceptional. As first time home buyers, Chris helped us out in every aspect and went the extra mile to secure our mortgage at a great rate. As we live in a small town in BC, all contact was through the phone and e-mail. Chris always replied right away and kept us in the loop. Thanks for all of the help! A very happy customer.
- Laura from Vancouver, May 2016
Chris Rempel was beyond fantastic. We decided to deal with him from a distance because he was so good. He went above and beyond to provide us with great options and in the end an enviable mortgage rate. Chris always made time for my questions and he was kind and patient and trustworthy. I would recommend using Chris to anyone.
- B.J. from Vancouver, May 2016
My experience with Chris Rempel and my realtor JD Horlings was exceptional from the very first meeting. I am a first time home buyer and wasn't familiar with the process at all. I asked a million questions and they were both very patient and answered all of my questions. They not only ensure that you feel supported during the entire process but also follow up with you after the purchase of your home to ensure that everything is going well. My sister recommended TN Realty as they helped her purchase her first home as well. I have absolutely no regrets! JD made the home buying process fun and less stressful. He listened to what I wanted and found the perfect condo. He walked me through every step of the process and he will definitely be my realtor for the rest of my real estate ventures. Thank you Chris and JD! :) - A Very Happy New Home Owner
- Prab from Vancouver, April 2016
So, we get the mortgage papers all done yesterday. Mission accomplished. Thank you very much for your extremely professional work and such very pleasant customer service, was really a nice experience and of course I will use and refer your services in the future.
- Antonio from Vancouver, April 2016
Our mortgage broker Laurie Mapes was professional, courteous and efficient. A pleasure to do business with! Thanks Laurie!
- Aeron from Vancouver, March 2016
When I started to look for a Mortgage, I actually didn't start my search for a mortgage with them. I went to a "full service" broker in the same building who described True North as a "discount" broker and used all sorts of pressure tactics. Finally I had enough and walked over to True North to see what they have to say. Laurie at True North was helpful, straightforward from the get-go. It took less than 30 mins to get started and she was always there to answer my questions. They got me the best possible rate and everything went smoothly. My advice, shop around but don't fall for "full service" BS. Laurie provided as good service as anyone can and saved me a ton of money!
- Nikhil from Vancouver, February 2016
Our experience with TN Realty and True North Mortgage has been incredible. When we first filled out a pre-approval form on the True North Mortgage website—as young, first-time buyers in Vancouver—we didn't have high hopes. But, only minutes after pressing the 'submit' button we had a representative on the phone giving us details on our pre-approval. They also informed us about the TN Realty program and connected us with JD Horlings. From there everything was fast, smooth and unbelievably stress-free. We got our approval on the Wednesday and on that same Friday JD was able to get us a viewing of the condo we wanted. By the following Wednesday it was ours! JD was friendly, professional, supportive and available every step of the way. He set us up with a fantastic lawyer, walked us through all the documents and offers, and made everything understandable. And in the background Laurie worked wonders getting us a great rate on our mortgage and a fast approval. The entire experience from start to finish was so easy on our end as home buyers. We would recommend JD, Laurie, TN Realty and True North Mortgage to everyone!
- April from Vancouver, January 2016
Upset with my bank I reached out to True North Mortgage for a better rate and service. Laurie Mapes was exceptional in delivering on both. She was quick to reply to my inquiries and always very responsive to my concerns. Not only was she professional but was able to add the right amount of humour to ease the stress of my first mortgage renewal. Thank you Laurie for a genuine experience worth raving about.
- Carlos from Vancouver, January 2016
Just a quick note to say thanks to Chris for helping us with the financing of our new home. I have dealt with a regular bank for many many years but Chris was able to convince me of the benefits of dealing with True North. He was great to deal with and got things finalized in very short order. I highly recommend Chris and True North.
- Gerald from British Columbia, August 2015
Our mortgage refinancing was facilitated by Laurie Mapes, we found her to be so efficient, knowledgeable, positive, patient, and friendly. We never had to wait for a response to calls or e-mails, she alleviated all of our concerns, and made the process easy. We are thrilled with the outcome and would recommend Laurie, and True North Mortgage with confidence.Thanks Laurie!
- Victoria from British Columbia, July 2015
Laurie and the team at True North are amazing. They helped us in purchasing a beautiful condo that we love. Laurie made the process quite easy and was always there to answer our many questions and accommodate our requests. We got a great rate and would definitely use True North again!
- Alyssa from Vancouver, March 2015
Without Laurie Mapes I would not be the proud owner of a great investment property today. She helped me navigate a complex financing arrangement with an incredibly short subject removal date and closing date and numerous other challenges. She was extremely proactive in updating me on progress every step of the way, and was very patient and professional with me when I was bordering on panic (buying a property is stressful). Needless to say, I experienced a high level of customer service, and am extremely pleased to have chosen Laurie to help me with my purchase. I would highly recommend her!
- Brandon from Vancouver, February 2015
Dear Chris, please accept our sincere thanks for your great service. You have made this progress so smooth and simple. Your prompt response is amazing, application sent in a couple of hours with a feedback, this really gives us confidence that the broker is really doing the work. We will definitely refer other friends to you.
- Alex and Flora from Vancouver, February 2015
Laurie Mapes is as efficient as she is caring and kind. When my former mortgage company did not get back to me regarding my renewal, I went on line and found True North Mortgage. I thought initially that I was just completing a survey to see how much of a mortgage that I qualified for late one night. Laurie was on the phone with me first thing the next morning never giving up until the mortgage was in place. Being a recent widow, I was not sure of what to do next and was overwhelmed with paper work but Laurie was patient and diligent until everything was in place, with the best rates possible. I would highly recommend True North Mortgage to anyone and everyone needing a mortgage. I now have peace of mind. Thanks to Laurie's wonderful work ethics and endless patience.
- Marnie from Vancouver, January 2015
Laurie is a pleasure to work with. Always available and very informative. She responded to my many emails in a very timely fashion and was always open to phone calls to better explain the process. It was painless and easy.
- Gabriel from Vancouver, December 2014
Laurie Mapes of True North Mortgage competently and tirelessly achieved securing us a successful mortgage approval for our challenging and complicated financial scenario with utmost professionalism -- including being a master of detail by listening avidly and engaging in due diligence. Wholeheartedly dedicated, Laurie Mapes provided impressive customer service and truly cares for your ultimate satisfaction and peace-of-mind like no one else in the biz (or any business for that matter!). Ever so consistent and thorough, Laurie Mapes demonstrated a phenomenal degree of prudence and acumen doubled up with true excellence, steadfast commitment, and remarkable knowledge. This might sound like a billboard ad; however, holding in highest esteem the bottom line is this: Need a mortgage broker? You need Laurie Mapes at True North Mortgage!
- Ronni from Vancouver, December 2014
I had an awesome experience working with Laurie Mapes at True North Mortgage. She has been very professional and always follows up on my inquiries and requests. Laurie was able to offer me an excellent rate. This is my first home that I own and I am very happy with Laurie's services. I am definitely going to refer my friends to Laurie!
- Catherine from Vancouver, November 2014
Laurie Mapes is a True scholar, and climbed many mountains to achieve our mortgage plan for us. It can also be said that this lady did not give up and aspired to achieve our goal to acquire this property we really wanted. She really cared like she is part of our family. Thank You Very Much from the Bottom of our Hearts!!!!!! She is excellent and professional in what she is doing. We highly recommended her to anyone who's looking for mortgage broker. We are looking forward to working with her in the future. We really appreciate your help Laurie.
- Ernie and Dory from Vancouver, October 2014
As a professional realtor, I have referred many clients to various banks and mortgage brokers. When it came time to shop for a mortgage for myself, I quickly realized that the process is a lot more complicated and involved than what I normally see. Laurie Mapes has taken a very complicated process and made it into an almost stress-free experience. Laurie was professional, and always there to answer questions. At one point, we ran into a road-block but she was able to find a solution and successfully arranged a mortgage for me. Laurie is a pleasure to work with, and I will definitely be presenting her and True North Mortgage as a choice for my clients in their next purchase.
- Jin from Vancouver, October 2014
Now I'm not the most professional guy to be working with when it comes to a large amounts of money, nor do I like working with people that are too uptight and professional. I guess you can say I'm a bit judgemental with who I work with, but Laurie Mapes was just a pleasure to work with. I was completely clueless when inquiring about getting a mortgage, but she was patient with me every step of the way. She kept me on my toes when I didn't understand something, and made sure I got my paperwork in on time. She was on the ball, even when I wasn't! I gave Laurie a call months after I filed my paperwork and when it was time to close on my property. She remembered exactly who I was, and helped me clarify something with my notary. Impressive really. I was lucky to walk in and have Laurie as my broker. Laurie is cool, personable and knows how to get things done. Also, she laughs at my jokes, so double plus there! Looking for a mortgage? see Laurie Mapes!
- Anthony from Vancouver, October 2014
True North Mortgage has great service and the lowest rates around. I worked with Laurie Mapes. She is knowledgeable and efficiently managed the underwriting process which reduced the stress of buying our home. I would highly recommend Laurie and True North.
- Andrew from Vancouver, October 2014
Thank you so much for your help in getting me this mortgage from start to finish. You are very professional and I will certainly use your services again in the future.
- Edwin from Vancouver, October 2014
After waiting a very long period of time, my wife and I finally decided to purchase our first home for our family. This was a lengthy decision that left us with a feeling of uncertainty as to the timing and our affordability. Chris Rempel from True North Mortgage was one of the first people we spoke with regarding our new venture and we were sincerely impressed from the first conversation. Chris gave us confidence that the financing would work out well and lived up to his word as everything ran smoothly from the pre-approval to the closing. There was not even a hint of pressure at any time and I sincerely trusted that he and True North were acting in our best interest at all times. Chris and the True North team provided valuable peace of mind throughout the process and we have been extremely happy with our purchase and the terms of our mortgage. I have repeatedly recommended True North to anyone looking into purchasing or re-financing a home given True North's commitment to service and providing the best mortgage rates and terms. I have spent my career in the service industry and learned a lot from True North's business model and genuine care for their clients. Many thanks to Chris and the True North group. We trust the future will be bright for True North!!
- Jayden from Vancouver, October 2014
Just like that.... Done. Wow. Ur are the best. I will pass your name to everyone who will listen! Thank you so much for your help
- Lorraine & Mike from Vancouver, October 2014
True North Mortgage was truly amazing. We were happy to find Laurie Mapes went above and beyond to make sure we had the right mortgage. Her professionalism was outstanding and she knew exactly what we needed every step of the way.. Could have not asked for a better person to have working for True North Mortgage. We were pleased to see that True North Mortgage was not like most big banks that had a problem with income from a home base business. I would definitely recommend True North Mortgage.. Thank you so much for getting us into our new home.
- Dagen from Vancouver, August 2014
Laurie was fantastic and worked extremely hard for us surpassing what a regular employee would do! Laurie really cares about her clients! Thank you!
- Graham from Vancouver, August 2014
Thank you for all your help, Chris and Jamie. We consider ourselves to be fortunate to have had you both to guide us through the process and make it seem simple. Wish you both the very best.
- Sujoy from Surrey, August 2014
First National and you have been awesome and very patient through all this. Please know that I am so thankful and happy with all you have done and your expertise and professionalism.
- Sharleen from Vancouver, July 2014
Chris ... The house is great and everything has gone smoothly with the mortgage. Can't thank you enough for stepping us through this process! You guys are really a rock star team. Thanks again and if any of my friends need a broker I'll definitely be sending them your way.
- Ian from Vancouver, May 2014
Thanks Chris!!! I'm really happy with how things have gone - thanks so much for your help! Cant wait to move in!
- Justin from Vancouver, March 2014
Dude, you are the man. Thank-you so much for the help. Very happy with you guys and will recommend you to all. Thanks for everything.
- Sandeep from Surrey, March 2014
Luckily I found Chris at True North Mortgage. When I did, I was facing the possibility of losing my dream house and my down payment . I had unfortunately dealt with an incompetent mortgage broker prior to finding out about True North. My previous broker told me I would not be able to get a mortgage due to an existing oil tank located on the property, and I would have to get private financing at a high rate of interest or I could just walk away losing my down payment. Not only did Chris get me a mortgage he got me a better rate. He worked quickly and kept me in the loop of what was happening. He is straight forward, honest, and responds quickly to all my inquires. I cannot say enough good things about him and would recommend him to anyone I know. He is a true professional. If you want good service and good rates, go see Chris. Sincerely, Brian
- Brian from Vancouver, March 2014
A little hard to get a hold of someone initially, but once I did Chris Rempel took care of everything and was extremely prompt with all communication. He is really knowledgeable and clearly explained some of the finer points of mortgage contracts to me without wasting my time with the basics I was already familiar with. I had a really tight turn around time for a renewal and even though my existing bank threw us a couple curve balls I was never worried due to Chris' professionalism. In the end things were finalized with time to spare. Almost forgot to mention I got the best rate in the province, but I think that's almost a given with these guys.
- Allan from Kelowna, October 2013
Broker Ken Xie made it really easy for me to understand the process. He was quick in response and helped in any way he can. He was really patient with me - I kept bugging him about everything and went to him whenever something came up. I really enjoyed working with him! Thanks so much for your help Ken!
- Natalie from BC,
Amazing brokerage! I am quite experienced in real estate and the service and quality of product was amazing. I was changing mortgages between companies and one of the brokers, Ken Xie, went well above and beyond what was necessary to not only get the deal done but at a lower rate than expected. Use this brokerage. They will save you money!
- Jeff from BC,