Burnaby Mortgage Broker - Metropolis at Metrotown
Unit 1143 - 4700 Kingsway
Burnaby, BC, V5H 4M1
Monday - Friday:
8:30 am – 9 pm
10-9 Sat, 11–7 Sun
True North Mortgage - Burnaby - Metropolis at Metrotown
True North Mortgage's newest store is located in the 2nd biggest mall in Canada: Metropolis at Metrotown. We are located at:
Unit 1143 - 4700 Kingsway, Burnaby BC
Between Willingdon and Royal Oak. The mall is close to Highway #1, and has a direct connection to the Skytrain as well as the TransLink Bus Loop. You can find our unit (1143) across the hall from the Superstore on the Ground Level of the mall.
Our experienced staff are here to serve Burnaby and its surrounding neighbourhoods in Mandarin, Cantonese and English. Please don’t hesitate to stop by or give us a call for help on any of your mortgage needs!
Feel free to contact the Burnaby/Metrotown mall location at 778-654-7931 or toll free at 1-877-210-5664. We hope to see you soon!
True North Mortgage - Metropolis at Metrotown
Unit 1143 - 4700 Kingsway
Burnaby, BC, V5H 4M1
Jacky was a very easy to talk and always respond to my email right away during his work hours. I would recommend him for anyone looking for a better rate and better customer service.
- Hyunwho from BC, March 2017
Ken and Jacky have done an excellent job in facilitating my mortgage application. Highly recommend them!
- Bing from BC, March 2017
Went in and the brokers there were very friendly and helpful. Jacky set up with an excellent rate with zero hassle. Good communication on what documents were needed, and the steps to follow for the mortgage.
- Tim from BC, March 2017
Jacky Cheong took the stress out of a complex mortgage renewal off me. Very smooth and professional execution, frequent follow ups and of course got me some great rates! Thank you Jacky!
- Kishalay from BC, March 2017
True North Mortgage acquired our family a competitive mortgage rate in a timely manner. We are please with the level of service that our broker Jacky Cheong offered; friendly, professional, and efficient. Thank you, from the Pimenta family.
- Anne from BC, March 2017
Jacky was a pleasure to deal with. We secured our financing easily and with relatively little fuss, and overall it was a great experience.
- Tyler from BC, March 2017
At True North Mortgage we worked with Jacky Cheong, he gave us wonderful service! He was Honest in what he was able to do for us and was very thorough. Returned all emails and phone calls right away and was always polite and in good spirits. Would definitely use them again as our own Bank, who we have been with for years, treated us very rudely. Thumbs up to True North!
- Darcie from BC, March 2017
True North is a great mortgage broker. Jacky provided me with honest opinions and step to step advice when getting my mortgage application completed. I definitely recommend their services for anyone looking to buy.
- Trang from BC, February 2017
Jacky Cheong is very easy to work with and answered all of our questions very quickly, it was a pleasure working with him. I recommend True North Mortgage.
- Radovan from BC, February 2017
Amazing brokers! Jacky Cheong got us an excellent rate, walked us through the process as first time home buyers and answered all our questions (even on weekends)! Great experience, we would not hesitate to use them again.
- Jill from BC, February 2017
We worked with Jacky C. to discuss mortgage options and he was very knowledgeable and most importantly very prompt as we needed to view our options in a tight deadline. He is helpful and up front about any questions you present to him, he will cater to your needs to help you make the choice that fits you.
- Chu from BC, February 2017
Jacky was a pleasure to work with from the beginning to end. He helped find me a great rate for my rental property, and beat the best rate out there that his competitor was offering. His professionalism and prompt replies to emails is second to none. Hope to work with Jackie again in the future as going through the paperwork process is seamless, and his direction to getting things dome on time seemed smooth, without stress. Very good person to deal with. I highly recommend him.
- Luciano from BC, February 2017
Jacky was exceptional in his service during our mortgage application. He was very personable, and extremely prompt in responding to calls or emails. Fantastic experience and I would highly recommend!
- Shelley from BC, February 2017
True North has been very helpful in helping me set up my mortgage. The representative I had dealt with (Jacky Cheong) was very helpful and he was really quick in giving me a response. He was very thorough and he made excellent efforts to check in and follow up! Thank you for all you help!
- Alice from BC, February 2017
Worked with Jacky who was great. Did all the hard work and I just had to answer emails. Got great rates will use again in the future! Much more helpful then a bank.
- Kal from BC, January 2017
Jacky was very helpful and professional towards getting me my first mortgage. Highly recommend!
- Karen from BC, January 2017
Jacky Cheong provided great help for me. As first time home buyer, I asked him tons of questions, and even email him in his day offs. Jacky Cheong was very patient, went above and beyond to provide extra help for me. I would recommend him to anyone who is looking for a good mortgage broker!
- Winnie from BC, January 2017
True North Mortgage has done an excellent job securing our last two mortgages. Chris Rempel and his team went above and beyond securing us the best rate which was much lower than the banks we bank with. Chris also went through the very fine details of what would happen if we cancelled mid term and calculated all the possible penalties we would encounter. We definitely recommend Chris at True North if you want a transparent, seamless and pain free mortgage without jumping through hoops.
- Martin from British Columbia, January 2017
Absolutely great place - my specialist Jacky was very helpful and stayed on top of everything, helped me overcome any difficulties and provided great service and rates. Easy to transact with them via email. I thoroughly recommend them to anyone shopping around for good rates and friendly service.
- Clement from BC, December 2016
We would like to thank Chris at True North for making the mortgage part of our real estate transaction such a breeze. Chris is a real pro and very easy to work with. He takes what can be a complicated process and make it seem so easy. Chris explained everything in detail and always responded to every question promptly. If you need help with a mortgage, we highly recommend Chris. We should know. This is the third time we have used his services and every time it's been a positive experience.
- Rene from Cranbrook, December 2016
True north mortgage was very prompt and professional in their approach. On-boarding process was seamless. Highly recommend True north, keep up the good work. My mortgage renewal was facilitated by Chris Rempel, job well done.
- Souvik from Vancouver, December 2016
Jacky Cheong is our savior! We needed a fast approval for a complicated refinancing situation and he got it done for us. The whole process was very smooth and extremely pleasant. Jacky is super knowledgeable in what he does, very friendly, and prompt in everything he does. He is the specialist to see! Highly recommended! Thank you so much for the awesome awesome awesome service! :)
- Sen from BC, November 2016
I was helped by Jacky Cheong at True North branch in Metrotown, Burnaby. He helped us closed on our first home. He was fast, professional and straightforward. I would definitely refer family and friends to True North for their future mortgages.
- Viet from BC, November 2016
This is the 3rd time I’ve used True North Mortgage. There’s many reasons I keep coming back. Chris Rempel and his team do an OUTSTANDING job everytime. The 1-on-1 service, their ability to consistently find the lowest rates available, and friendly professionalism are a winning combination for me and my wife. TRULY THE BEST! I’d give them a million stars if I could. 5 isn’t enough!
- Chris from Vancouver, November 2016
We worked with Jacky from Truth North Mortgage. He was extremely helpful and was always willing to help and answer our questions. We first dealt with Jacky through email communication. His response time was very prompt. We later met with Jacky at the Metrotown location. He was very nice and walked us through the process. We were very happy with the rate we received and would recommend Jacky from True North Mortgage to our friends and family.
- Tim from BC, October 2016
Jacky was awesome securing my mortgage. He provided all scenarios to prep you for the good and the bad, and in the long run was able to provide the service that I needed with a great rate on a mortgage. Easy to talk to and followed up on every call and email, even on his days off. A big Thank You to Jacky and his team.
- Labros from BC, October 2016
Jacky Cheong provided very good service and effectually resolved my problem within 24 hour which was excellent and l am very impressed ! Thanks again Jacky!
- Bonnie from BC, October 2016
We went to True North with a financial goal in mind that hadn't been realized by our previous lender. Jacky listened, took action, and quickly found a lender that provided us with exactly the product we were looking for. Many thanks Jacky for your professionalism and quick positive results.
- Graeme from BC, October 2016
So easy to deal with True north and get response very quickly. My Mortgage renewal experience with True North seems excellent and hassle free. And its all made possible by Jacky Cheong. Thank you so much.
- Great from BC, October 2016
Excellent service!! Thanx Jacky for all your prompt responses!!
- Danilyn from BC, October 2016
Jacky was very knowledgeable, and helpful with our mortgage! He was always on top of any questions we had. I would recommend Jacky and True North to anyone who is looking for great rates and service!
- Corey from BC, October 2016
Being a realtor, I have many options in choosing mortgage brokers. After careful review I selected Laurie Mapes from True North Mortgage. Her expertise really came through with her efficient emails and call backs. For anyone looking for a Mortgage, I would highly recommend Laurie and will recommend her to all my future clients.
- Mike from Vancouver, September 2016
Just a note to tell you that I was very impressed with the service I got from Laurie Mapes from True North Mortgage, I looked her up on the internet, we needed to get a refinance done. She was so quick and efficient. She got us a very good deal with excellent rates, within a couple of days. What most impressed me with her was her quickness in responding to any and all questions I had. Even though I am sure she gets the same questions every day. She was very knowledgeable and thorough. I would not hesitate to recommend her to any of my friends and colleagues. Thanks Laurie, you made getting a mortgage painless and stress free.
- Surge from Vancouver, September 2016
Jackie Cheong and Chris Rempel were both extremely helpful in getting me set up with the best mortgage rate possible -- very professional and prompt in responding to my questions, and providing updates regarding the status of my application. Their efficient work resulted in the mortgage application being approved quickly. I would most definitely recommend True North Mortgage to anyone, as they are indeed a broker firm that offers high level and quality service.
- Ru from BC, September 2016
Excellent experience with their broker Jacky Cheong.
- Scott from BC, September 2016
Had the pleasure of working with Laurie Mapes at True North Mortgage. My deal was a refinance where I wanted to pull a little equity. Laurie worked tirelessly to find the best lender and interest rate for my situation. Even when the first lender let us down Laurie persevered and was able to secure a better deal through a more well known institution. Laurie's follow through with timeline commitments, availability and overall professionalism are unprecedented within my experience in the lending world. I have no doubt she will continue to help many prospective clients and that I myself will be a repeat client in five years. Thanks for everything Laurie :-)
- Joseph from Vancouver, May 2016
Just recently, I purchased my first home. Laurie made the process of getting a mortgage approval much easier for me and ensured that I understood the process. I feel as though she is a huge addition to your team as her level of professionalism and how she handles client needs exceeded my expectations. She worked very diligently in getting the mortgage for me. She went the extra mile by alleviating my stress during this major time of change in my life. I will be sure to refer friends and colleagues to your firm in the future.
- Jennifer from Vancouver, May 2016
I highly recommend True North Mortgage and will pass our broker's details onto all of our friends. Chris Rempel was exceptional. As first time home buyers, Chris helped us out in every aspect and went the extra mile to secure our mortgage at a great rate. As we live in a small town in BC, all contact was through the phone and e-mail. Chris always replied right away and kept us in the loop. Thanks for all of the help! A very happy customer.
- Laura from Vancouver, May 2016
Chris Rempel was beyond fantastic. We decided to deal with him from a distance because he was so good. He went above and beyond to provide us with great options and in the end an enviable mortgage rate. Chris always made time for my questions and he was kind and patient and trustworthy. I would recommend using Chris to anyone.
- B.J. from Vancouver, May 2016
My experience with Chris Rempel and my realtor JD Horlings was exceptional from the very first meeting. I am a first time home buyer and wasn't familiar with the process at all. I asked a million questions and they were both very patient and answered all of my questions. They not only ensure that you feel supported during the entire process but also follow up with you after the purchase of your home to ensure that everything is going well. My sister recommended TN Realty as they helped her purchase her first home as well. I have absolutely no regrets! JD made the home buying process fun and less stressful. He listened to what I wanted and found the perfect condo. He walked me through every step of the process and he will definitely be my realtor for the rest of my real estate ventures. Thank you Chris and JD! :) - A Very Happy New Home Owner
- Prab from Vancouver, April 2016
So, we get the mortgage papers all done yesterday. Mission accomplished. Thank you very much for your extremely professional work and such very pleasant customer service, was really a nice experience and of course I will use and refer your services in the future.
- Antonio from Vancouver, April 2016
Our mortgage broker Laurie Mapes was professional, courteous and efficient. A pleasure to do business with! Thanks Laurie!
- Aeron from Vancouver, March 2016
When I started to look for a Mortgage, I actually didn't start my search for a mortgage with them. I went to a "full service" broker in the same building who described True North as a "discount" broker and used all sorts of pressure tactics. Finally I had enough and walked over to True North to see what they have to say. Laurie at True North was helpful, straightforward from the get-go. It took less than 30 mins to get started and she was always there to answer my questions. They got me the best possible rate and everything went smoothly. My advice, shop around but don't fall for "full service" BS. Laurie provided as good service as anyone can and saved me a ton of money!
- Nikhil from Vancouver, February 2016
Our experience with TN Realty and True North Mortgage has been incredible. When we first filled out a pre-approval form on the True North Mortgage website—as young, first-time buyers in Vancouver—we didn't have high hopes. But, only minutes after pressing the 'submit' button we had a representative on the phone giving us details on our pre-approval. They also informed us about the TN Realty program and connected us with JD Horlings. From there everything was fast, smooth and unbelievably stress-free. We got our approval on the Wednesday and on that same Friday JD was able to get us a viewing of the condo we wanted. By the following Wednesday it was ours! JD was friendly, professional, supportive and available every step of the way. He set us up with a fantastic lawyer, walked us through all the documents and offers, and made everything understandable. And in the background Laurie worked wonders getting us a great rate on our mortgage and a fast approval. The entire experience from start to finish was so easy on our end as home buyers. We would recommend JD, Laurie, TN Realty and True North Mortgage to everyone!
- April from Vancouver, January 2016
Upset with my bank I reached out to True North Mortgage for a better rate and service. Laurie Mapes was exceptional in delivering on both. She was quick to reply to my inquiries and always very responsive to my concerns. Not only was she professional but was able to add the right amount of humour to ease the stress of my first mortgage renewal. Thank you Laurie for a genuine experience worth raving about.
- Carlos from Vancouver, January 2016
Just a quick note to say thanks to Chris for helping us with the financing of our new home. I have dealt with a regular bank for many many years but Chris was able to convince me of the benefits of dealing with True North. He was great to deal with and got things finalized in very short order. I highly recommend Chris and True North.
- Gerald from British Columbia, August 2015
Our mortgage refinancing was facilitated by Laurie Mapes, we found her to be so efficient, knowledgeable, positive, patient, and friendly. We never had to wait for a response to calls or e-mails, she alleviated all of our concerns, and made the process easy. We are thrilled with the outcome and would recommend Laurie, and True North Mortgage with confidence.Thanks Laurie!
- Victoria from British Columbia, July 2015
Laurie and the team at True North are amazing. They helped us in purchasing a beautiful condo that we love. Laurie made the process quite easy and was always there to answer our many questions and accommodate our requests. We got a great rate and would definitely use True North again!
- Alyssa from Vancouver, March 2015
Without Laurie Mapes I would not be the proud owner of a great investment property today. She helped me navigate a complex financing arrangement with an incredibly short subject removal date and closing date and numerous other challenges. She was extremely proactive in updating me on progress every step of the way, and was very patient and professional with me when I was bordering on panic (buying a property is stressful). Needless to say, I experienced a high level of customer service, and am extremely pleased to have chosen Laurie to help me with my purchase. I would highly recommend her!
- Brandon from Vancouver, February 2015
Dear Chris, please accept our sincere thanks for your great service. You have made this progress so smooth and simple. Your prompt response is amazing, application sent in a couple of hours with a feedback, this really gives us confidence that the broker is really doing the work. We will definitely refer other friends to you.
- Alex and Flora from Vancouver, February 2015
Laurie Mapes is as efficient as she is caring and kind. When my former mortgage company did not get back to me regarding my renewal, I went on line and found True North Mortgage. I thought initially that I was just completing a survey to see how much of a mortgage that I qualified for late one night. Laurie was on the phone with me first thing the next morning never giving up until the mortgage was in place. Being a recent widow, I was not sure of what to do next and was overwhelmed with paper work but Laurie was patient and diligent until everything was in place, with the best rates possible. I would highly recommend True North Mortgage to anyone and everyone needing a mortgage. I now have peace of mind. Thanks to Laurie's wonderful work ethics and endless patience.
- Marnie from Vancouver, January 2015
Laurie is a pleasure to work with. Always available and very informative. She responded to my many emails in a very timely fashion and was always open to phone calls to better explain the process. It was painless and easy.
- Gabriel from Vancouver, December 2014
Laurie Mapes of True North Mortgage competently and tirelessly achieved securing us a successful mortgage approval for our challenging and complicated financial scenario with utmost professionalism -- including being a master of detail by listening avidly and engaging in due diligence. Wholeheartedly dedicated, Laurie Mapes provided impressive customer service and truly cares for your ultimate satisfaction and peace-of-mind like no one else in the biz (or any business for that matter!). Ever so consistent and thorough, Laurie Mapes demonstrated a phenomenal degree of prudence and acumen doubled up with true excellence, steadfast commitment, and remarkable knowledge. This might sound like a billboard ad; however, holding in highest esteem the bottom line is this: Need a mortgage broker? You need Laurie Mapes at True North Mortgage!
- Ronni from Vancouver, December 2014
I had an awesome experience working with Laurie Mapes at True North Mortgage. She has been very professional and always follows up on my inquiries and requests. Laurie was able to offer me an excellent rate. This is my first home that I own and I am very happy with Laurie's services. I am definitely going to refer my friends to Laurie!
- Catherine from Vancouver, November 2014
Laurie Mapes is a True scholar, and climbed many mountains to achieve our mortgage plan for us. It can also be said that this lady did not give up and aspired to achieve our goal to acquire this property we really wanted. She really cared like she is part of our family. Thank You Very Much from the Bottom of our Hearts!!!!!! She is excellent and professional in what she is doing. We highly recommended her to anyone who's looking for mortgage broker. We are looking forward to working with her in the future. We really appreciate your help Laurie.
- Ernie and Dory from Vancouver, October 2014
As a professional realtor, I have referred many clients to various banks and mortgage brokers. When it came time to shop for a mortgage for myself, I quickly realized that the process is a lot more complicated and involved than what I normally see. Laurie Mapes has taken a very complicated process and made it into an almost stress-free experience. Laurie was professional, and always there to answer questions. At one point, we ran into a road-block but she was able to find a solution and successfully arranged a mortgage for me. Laurie is a pleasure to work with, and I will definitely be presenting her and True North Mortgage as a choice for my clients in their next purchase.
- Jin from Vancouver, October 2014
Now I'm not the most professional guy to be working with when it comes to a large amounts of money, nor do I like working with people that are too uptight and professional. I guess you can say I'm a bit judgemental with who I work with, but Laurie Mapes was just a pleasure to work with. I was completely clueless when inquiring about getting a mortgage, but she was patient with me every step of the way. She kept me on my toes when I didn't understand something, and made sure I got my paperwork in on time. She was on the ball, even when I wasn't! I gave Laurie a call months after I filed my paperwork and when it was time to close on my property. She remembered exactly who I was, and helped me clarify something with my notary. Impressive really. I was lucky to walk in and have Laurie as my broker. Laurie is cool, personable and knows how to get things done. Also, she laughs at my jokes, so double plus there! Looking for a mortgage? see Laurie Mapes!
- Anthony from Vancouver, October 2014
True North Mortgage has great service and the lowest rates around. I worked with Laurie Mapes. She is knowledgeable and efficiently managed the underwriting process which reduced the stress of buying our home. I would highly recommend Laurie and True North.
- Andrew from Vancouver, October 2014
Thank you so much for your help in getting me this mortgage from start to finish. You are very professional and I will certainly use your services again in the future.
- Edwin from Vancouver, October 2014
After waiting a very long period of time, my wife and I finally decided to purchase our first home for our family. This was a lengthy decision that left us with a feeling of uncertainty as to the timing and our affordability. Chris Rempel from True North Mortgage was one of the first people we spoke with regarding our new venture and we were sincerely impressed from the first conversation. Chris gave us confidence that the financing would work out well and lived up to his word as everything ran smoothly from the pre-approval to the closing. There was not even a hint of pressure at any time and I sincerely trusted that he and True North were acting in our best interest at all times. Chris and the True North team provided valuable peace of mind throughout the process and we have been extremely happy with our purchase and the terms of our mortgage. I have repeatedly recommended True North to anyone looking into purchasing or re-financing a home given True North's commitment to service and providing the best mortgage rates and terms. I have spent my career in the service industry and learned a lot from True North's business model and genuine care for their clients. Many thanks to Chris and the True North group. We trust the future will be bright for True North!!
- Jayden from Vancouver, October 2014
Just like that.... Done. Wow. Ur are the best. I will pass your name to everyone who will listen! Thank you so much for your help
- Lorraine & Mike from Vancouver, October 2014
True North Mortgage was truly amazing. We were happy to find Laurie Mapes went above and beyond to make sure we had the right mortgage. Her professionalism was outstanding and she knew exactly what we needed every step of the way.. Could have not asked for a better person to have working for True North Mortgage. We were pleased to see that True North Mortgage was not like most big banks that had a problem with income from a home base business. I would definitely recommend True North Mortgage.. Thank you so much for getting us into our new home.
- Dagen from Vancouver, August 2014
Laurie was fantastic and worked extremely hard for us surpassing what a regular employee would do! Laurie really cares about her clients! Thank you!
- Graham from Vancouver, August 2014
Thank you for all your help, Chris and Jamie. We consider ourselves to be fortunate to have had you both to guide us through the process and make it seem simple. Wish you both the very best.
- Sujoy from Surrey, August 2014
First National and you have been awesome and very patient through all this. Please know that I am so thankful and happy with all you have done and your expertise and professionalism.
- Sharleen from Vancouver, July 2014
Chris ... The house is great and everything has gone smoothly with the mortgage. Can't thank you enough for stepping us through this process! You guys are really a rock star team. Thanks again and if any of my friends need a broker I'll definitely be sending them your way.
- Ian from Vancouver, May 2014
Thanks Chris!!! I'm really happy with how things have gone - thanks so much for your help! Cant wait to move in!
- Justin from Vancouver, March 2014
Dude, you are the man. Thank-you so much for the help. Very happy with you guys and will recommend you to all. Thanks for everything.
- Sandeep from Surrey, March 2014
Luckily I found Chris at True North Mortgage. When I did, I was facing the possibility of losing my dream house and my down payment . I had unfortunately dealt with an incompetent mortgage broker prior to finding out about True North. My previous broker told me I would not be able to get a mortgage due to an existing oil tank located on the property, and I would have to get private financing at a high rate of interest or I could just walk away losing my down payment. Not only did Chris get me a mortgage he got me a better rate. He worked quickly and kept me in the loop of what was happening. He is straight forward, honest, and responds quickly to all my inquires. I cannot say enough good things about him and would recommend him to anyone I know. He is a true professional. If you want good service and good rates, go see Chris. Sincerely, Brian
- Brian from Vancouver, March 2014
A little hard to get a hold of someone initially, but once I did Chris Rempel took care of everything and was extremely prompt with all communication. He is really knowledgeable and clearly explained some of the finer points of mortgage contracts to me without wasting my time with the basics I was already familiar with. I had a really tight turn around time for a renewal and even though my existing bank threw us a couple curve balls I was never worried due to Chris' professionalism. In the end things were finalized with time to spare. Almost forgot to mention I got the best rate in the province, but I think that's almost a given with these guys.
- Allan from Kelowna, October 2013
Broker Ken Xie made it really easy for me to understand the process. He was quick in response and helped in any way he can. He was really patient with me - I kept bugging him about everything and went to him whenever something came up. I really enjoyed working with him! Thanks so much for your help Ken!
- Natalie from BC,
Amazing brokerage! I am quite experienced in real estate and the service and quality of product was amazing. I was changing mortgages between companies and one of the brokers, Ken Xie, went well above and beyond what was necessary to not only get the deal done but at a lower rate than expected. Use this brokerage. They will save you money!
- Jeff from BC,